Industrial Training Customer Service

SULAIMAN ABDULRAZAQ

NO **A Ogidi Lane, Off Lawani Street, Jibowu - Yaba, Lagos, Nigeria.

Email: ****.*****@*****.***

Tel: 070********, 080********

PERSONAL STATEMENT

An adaptable and responsible graduate with a degree in industrial relation and personnel management. During my degree I successfully did my Industrial Training at Nigeria Television Authority Properties which has enhanced my creativity and knowledge of the industry. I am able to motivate and direct my talents and skills to meet objective with clear and positive approach to problem solving. I am particularly interested in the Personnel and Client behaviour towards achieving industrial Goals. I am looking to continue to develop my career in HR (HUMAN

RESOURCE) and interested in learning any area I can possibly look to specialize in the future.

WORK EXPERIENCE

INDUSTRIAL TRAINING (2012-2013), NIGERIA TELEVISION AUTHORITY PROPERTIES .

Responsibility: Customer service and support

NYSC (2015-2016), MINISTRY OF PUBLIC UTILITIES AND WATER RESOURCES

ABIA STATE.

Responsibility: Administrative Department.

SOFTCOM(2018)

Responsibility: Customer support on MTN TRADE VISIBILITY SURVEY PROJECT,

Customer support on RETAIL BANK SURVEY PROJECT.

NPOWER (2017-2020)

Responsibility : Educational activities.

CORE SKILLS

Strategic planner

Customer relation management (CRM)

Selling online

Good analytical problem solving skills

Up-to-date technical knowledge

Excellent interpersonal skills Design thinking .

EDUCATION

. PRIMARY EDUCATION (1995-2001)

Bright Future Nursery and Primary School, Mushin, Lagos State, Nigeria.

First School Leaving Certificate

. SENIOR SECONDARY EDUCATION (2002-2008)

Lagos State Model Senior College Igbokuta, Lagos State, Nigeria.

. TERTIARY EDUCATION (2009-2015)

Osun State University, Nigeria.

B.Sc. Industrial Relations and Personnel Management. Second Class (Hons.)

KEY COMPETENCE

. Good listening and communication skills.

. Customer service orientation. . Time management . Problem solving.

. Honesty and integrity.

. Teamwork

. Stress tolerance

. Passion for service and excellence.

. Capacity to influence others for positive contribution.

. Strong determination to achieve set goal

Contact this candidate