Front Office Customer Service
Resume:
Caroline Polite
************@*****.***
Behavioral Skills:
●Self-motivated, strong work ethics, respect for deadlines, and high standards for work quality.
●Positive, professional attitude in a stressful environment while working with individuals at all organizational levels.
●Multitasker with excellent analytical problem solving and customer service skills.
●Able to accurately establish priorities, adapt quickly to changing needs and overcome unforeseen obstacles without losing my focus on the principal action items.
●Patient, compassionate and self-confident.
●Trained in conflict resolution, team communication and trauma-informed care.
Technical skills:
●Familiar with medical and dental terminology, ICD-9/CPT/CDT coding and the "life-cycle" of insurance claims.
●Use of patient/practice portals for communication, including triage, gathering demographics and verification of insurance benefits.
●Performed check-in/out and scheduling processes for 25-75 patients per day.
●Ensured all records requests, data entry & scanning were completed promptly with both paper and digital EMR records or claims systems.
●My computer skills include multiple scheduling/charting software suites; Eaglesoft, Eclipse, Thera Office, EDI clearinghouse Office Ally, and basics like Word, Excel and Outlook.
Work Experience:
●Dr. Applegate, DDS, Patient Care Coordinator Jan 2020 - Current
●Multi-Tek, Advanced assembly - via Express Aug 2019 - Dec 2019
●- Maternity leave - Dec 2018 - Aug 2019
●Marriott Residence Inn, Banquet attendant/food preparation. Jul 2017 - Dec 2018
●Whole Mama, Whole Child Chiropractic, Receptionist. Sep 2012 - Dec 2013
●Life’s Work Physical Therapy, Patient care coordinator. Oct 2011 - Sep 2012
●EmPowered Health Chiropractic, Clinic manager. Jul 2010 - Aug 2011
Education:
●PCC - Pursuing AAS in Health Information Management - Current GPA 3.5
Writing Composition WR121
Healthcare Delivery Systems - HIM182
Medical Language - MP111
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