Manager Project

Michelle Reynolds, CSM, MBA, PMP,

Atlanta, GA, cell: 404-***-**** Email: *******@*****.***

Program Manager

S/4 Hana Training

Certified PMP

Certified Scrum Master

SAP TERP10 Certified Business Associate in ECC 6.0

SAP ERP Master Certification

Over 15 years of successfully managing and delivering Enterprise Resource Planning (ERP) systems (financial modules) Oracle, PeopleSoft and SAP. Career highlights include leadership of mission critical projects, managing a team of 10+ consultants and business partners to focus efforts towards re-engineering / transformation roll-out and business process improvement projects to improve and increase business process and system performance efficiency for multi-billion dollars companies.

Extensive experience as a Delivery Manager leading the business and project teams to deliver projects on-time, on-budget with business committed results using methodologies such as ASAP, Waterfall and Agile to initiate, plan, design, build, configure, test, and deploy solutions for medium to large companies within multiple industries. Delivery management includes implementations system enhancements, new system role out, for various modules: Sales, General Ledger, Accounts Payable, Accounts Receivables, Billing and Revenue Recognition, and Cash Applications.

In addition, develop reports and KPIs to executives, stakeholders, steering committee on a weekly, monthly and quarterly basis to communicate the health of the program.

Core Competencies

Management:

Delivery Manager

Program/Project Management

Project Management SDLC (Waterfall, AGILE)

Release Management

IT Audit Compliance

Change Management

Testing Management

Resource Planning

Budget Management

Cutover Managements

Business Process:

Business Requirements

Business Transformation

Fit/Gap Analysis

Finance Process:

Order-to-Cash

Procure-to-Pay

Record-to-Report

Crystal Reports

Hyperion (Essbase, HFM)

SAP BPC (Planning, Forecast)

SAP/Best Practices

MS Excel, Project, VISIO, PowerPoint, Access

PROFESSIONAL EXPERIENCE:

Optimizing Business Solutions Atlanta, GA March 2017 to current

Senior Project Management Client: Lincoln Financial August 2018 to March 2020

·Provided project management direction and delivery oversight to Self Service Converge (V3) insurance cloud digital applications.

·Direct the planning, approach and development of EDM data files, Registration, Single Sign On, Landing Page and User Experience (UX), ITES HUB integration, and Policy Versioning project development efforts.

·Coordinated the end to end testing strategy and ran daily standup calls to validate cutover readiness for testing: functional, integration, Quality Assurance, Regression, Performance.

·Developed integrated master project plan, schedules and communicated plans with project team, and stakeholders to align initiatives. Validated operational readiness for deployment; configuration, build, system testing, training and support sign off.

·Provided weekly status reporting to PMO, VPs and stakeholders of the health of the projects. • Lead multiple deployments; technical deployment, full deployment, and defect fixes releases.

Project Manager Callidus Cloud, SAP Company May 2018 to November 2018

Lead project managers and IT developers in implementing the content managements (CMS) and learning management modules (LMS) for ADP.

·Developed project plans, PMO and Business status reporting, risks and issues identification to manage the health of the project.

·Facilitated Change Request as client’s requirements are updated during implementation., Served as the first point of contact for all platform related functional and technical issues.

·Utilized Agile methodology for Sprint planning and testing in 2- week sprints increments. Facilitated daily scrums calls, creating user stories, product backlog and utilizing JIRA to document test scripts and testing status.

SAP RAR Project Manager Client: Bramasol October 2017 to March 2018

Manage project delivery of SAP RAR Pilot project for RAR Revenue Recognition implementation, SAP SD and FICO integration projects.

SAP Cloud for Customer (C4C) Delivery/Project Manager Client: Decipher Solutions March 2017 to August 2017

Worked with the implementation partner to implement CRM C4C (Cloud for Customer) application and SD integrations for Europe and North America.

Provide project direction and delivery oversight to all assigned projects. Manage service contracts scope, deliverables, timeline and budgets. Build strong relationships with business and IT integration partners.

Participated workshops and documented business processes for the various order type tickets such as, cases, disposition, warranty claims, Materials, Products, BoM, and other to design future state.

Partnered with the SAP ECC team to design integration points: ECC-C4C, Portals/Websites-ECC, Portals/Websites to C4C and legacy systems to build and delivery integration operational requirements.

Managed the overall integrated project plan, timeline and daily status calls to update project tracker log and management. Prepared weekly status reports for PMO office and Project team. First point of escalation for project issues/risks. Maintained documents in Confluence SharePoint site.

Worked with senior management, ECC, C4C team to determine where data will reside, BI and/or ECC and/or legacy systems.

Director of Program & Project Management Client: Fairview-E.S. Brown Heritage Corporation, HR Business Solutions

Oversight for Program and Project Management advisory of 13 project managers to deliver projects on time, within budget and meet business process and technology requirements.

Developed KPI’s, standard PMO practices, reporting tools and dashboards to measure project status against goals, and business requirements to report to C-Level management, sponsor and key stake holders. Detect and respond quickly to unforeseen changes issues, risk management, new opportunities and process improvements. Leveraged KPI dashboards and templates to increase the awareness and to track and monitor the health of the project ‘s overall status.

Managed program full lifecycle: Discovery, Requirements, Design, Build, Test Go Live Prep, and Deployment

The Proven Method Atlanta, GA July 2016 to February 2017

SAP Delivery Manager/Project Manager Client: The Home Depot

Managed over 10 project implementations within a program; budget financials, integrated project plan, schedule, change management, defect resolution, resource allocation and deployment plan for multiple SAP ECC projects, other ERP systems and work streams. Estimated budget 7M.

Provided leadership to multiple cross-functional and matrix teams to deliver complex high visibility project on time, within budget and according to business and technical requirements, best practices and compliance.

Provide project direction and delivery oversight to all assigned projects. Managed project full lifecycle: Discovery, Requirements, Design, Build, Test Go Live Prep, and Deployment. Also, work with internal and external stakeholders to manage risks, issues and remediation plan.

Managed projects budget reporting in SAP BPC application and report budget analysis, over budget/underbudget.

Lead multiple deployments; technical deployment, full deployment, and defect fixes releases.

Randstad Atlanta, GA November 2015 to February 2016

Program Manager – Client: BuyerQuest

Oversight of consultants, business analyst, solution architect, developers and product team to design an e-Commerce digital hosted purchasing solution to improve online buying experience, stock levels and integrate into Disney Worldwide Services (DWS) SAP Inventory System.

Led business requirements, fit/gap analysis and design sessions to design future state roadmap for functional and system design. Elicit requirements using interviews, requirement workshops, user scenarios, and business cases to requirements are complete, concise, traceable, verifiable and testable to ensure they conform to standards. From the business requirements designed a prototype design functional and technical integration between P2P and SAP.

Developed and executed master program schedule and monitored program to ensure project remained on track. Developed KPI dashboards to track project status and to report the health of the program to C-level executives, project team and key stakeholders. KPIs included project % complete, and budget vs actuals, risks and issues. Point of contact for all escalation process, change control procedures and risks and issues remediation.

Randstad Atlanta, GA December 2014 to July 2015

PeopleSoft Delivery Manager Client: Crawford & Company

Directed consultants and cross-functional teams to move Crawford & Company from a mainframe platform to PeopleSoft ERP 9.2 software application to improve timeliness and accuracy for financial transactions and reporting capabilities for the various modules: General Ledger, CIS Contracts, Project Costing, Cash Management & Banking, Asset Management, Accounts Payable, Billing and Accounts Receivables with a budget of approximately $30 M.

Played a key role in a full lifecycle PeopleSoft implementation project (project manager, workstream lead, business subject matter expert (SME). Led team to document and deliver blueprint design, system configuration template, and development of non-delivered PeopleSoft functionality. Developed work plan and created Responsibility Matrix, documented end to end Visio workflows to capture “As is” and “future state” design

Worked with technical team to identify and build RICEFW customizations requirements. (Reports, Interfaces, Conversion, Forms and Workflow). Facilitated workshops and assigned resource owners to deliver customization functional specification documentation to technical team.

Developed weekly and monthly KPI metrics to measure project progress scope, schedule, issues, risks, milestones, and dependencies. Facilitated weekly team lead status meetings to provide clarity of milestones, activities, resources, risks and issues and short-term and long-term planning to increase successful delivery of the project.

Prepared project status presentations by area and communicated to levels of management; C-level, business leads, key stakeholders and consultants. Status included project status, new change requests, risks, issues and remediation plan to ensure processes and guidance are adhered.

Documented test strategy plans for end to end testing initiative to include Unit, Functional, SIT, Regressing, Performance, and UAT Testing. Rolled out testing plan to key stakeholders to adopt and align testing schedule, testing environment and change management

readiness.

Kforce Atlanta, GA April 2014 to September 2014

SAP Delivery Manager Client: McKesson Corporation

Managed SAP program to deliver the Contract, SD, P2P, and FICO solutions to eliminate manual contract entry intervention

Partnered with business leads, solution manager, external vendor and IT organization to define business needs, scope, budget estimation, schedule, implementation assumption and design solutions aligned with operational requirements. Oversee multiple ERP financial solutions for SAP Finance (FI), Controlling (CO), Sales & Distribution (SD), Contracts, Procure to Pay (P2P).

Lead project delivery for the assigned internal project portfolios. Led workshop for fit/gap analysis, master data to source system, data conversion, integration solutions. Deployed project delivery practices to ensure projects are delivered on time, within budget, within scope, and meet project quality standards.

Led teams to delivery integrated contract accounting system to replace more than 500 MS Excel and manual processes related to the contract hardware and software renewal, generated automated renewal letter, PO workbench workflow, AMR report, and customer invoice customizations. Reduced headcount by 90%, increased revenue recognition reporting by 90%, decrease manual intervention by 90%.

Developed integrated master project plan, schedule and communicated plans with project team, and stakeholders to align initiatives. Validated operational readiness for deployment; configuration, build, system testing, training and support sign off. Prepared financial dashboards that communicated the program health; project status, budget, issues and risks.

Lead multiple deployments; technical deployment, full deployment, and defect fixes releases.

Wipro Consulting Service Atlanta, GA February 2013 to April 2014

Senior Manager, Finance & Accounting SAP Delivery Manager Client: National Grid

Oversight of project manager to delivery multiple concurrent SAP IT projects on-time, on-budget and produced committed business results related to Billing, Payment Processing, Cash Management, Accounts Payable, Treasury with a budget of $6 M.

Served as a mentor to Project Leaders and provides program / project management methodology fundamentals and expertise.

Participated in business requirements workshop to produce future state Target Operation Model (TOM) roadmap for end to end accounting and finance processes.

Reduced manual reconciliation invention for treasury operation, vendor payment file, and general ledger defects in SAP by 90% leading to a cost saving of reduction in FTEs and consultant’s headcount. Worked with the banks and technical team to enhance SAP TCode and banks transmission file.

Worked with leadership team to establish scope, budget, timeline, and resource requirements. Liaison between client, back and front office teams to identify and remediate business process and technology issues employ SAP best practices.

Played key role in ongoing working sessions with client and consulting partners to complete root cause analysis and implement a process improvement remediation roadmap incorporating industry best practice and governance. Held daily scrum meeting to ensure project is on track. Communicated project progress to project C-level executives, key stakeholders and business owners.

Participated in proposal writing and assist clients in their financial system selection process. Support quote and quote evaluations, including price/cost analysis or technical quote or quote analysis. Prepared executive level presentations for existing and new business opportunities. Identified new business opportunity and determined resource requirements and cost estimation.

KF-Resource November 2012 to February 2013

SAP Delivery Manager Client: MunichRe

Applied project management principles, practices and procedures to successfully deliver the SAP application financial modules

Worked with senior management planning team to develop detail integrated project plan, on-boarding plan and tracking templates for risks management and issue log. Created actionable deliverables for the five change management levels; communications plan, sponsor roadmap, and training plan.

Maintained project master plans (tasks, deadlines, and dependencies), monitored progress of action items and communicated tasks due date, and tracked work stream activities. Interfaced effectively with all level of management from client resources to the executive level. Weekly status reporting to Project Management Office (PMO), and project-planning teams to communicated project progress.

FINAO Consulting Solution Lithonia, GA October 2011 to November 2012

Senior Delivery Manager for Startup Company (Client: 360TXL)

Managed multiple project managers at various construction sites. As a delivery manager, maintained consolidated program plan to ensure timely delivery of construction projects on time and within budget. Estimated average project is $200K. Assisted client in their financial system selection process meet business and regulatory requirements.

Managed Profit and Loss (P&L) budgets and forecast through financial controls as well as establish and implemented metrics and key performance indicators to manage various projects and report results to senior management. Worked with external vendors to establish scope; budget, timeline and resource requirements.

Developed and implemented the day-to-day construction operational guidelines; accounting and finance, third party vendors, request for proposal, and award statement of work. Established on-going business partnership with state and local government agencies; established relationships, attended bid proposal meetings. Implemented front and back office best practices and trained employees on software applications and systems. Assessed and planned for risks, identified and resolved issues and monitor progress.

Interacted with all levels of management from client resources to C-level executives. Directed project teams and tracked the project status to closure and prepared final documents, i.e. invoice and collection activities.

Oxford International Beverly, MA August 2011 to October 2011

Project Manager (Client: Dicks Sporting Goods)

Project Manager for the Windows 7 / Office 2010 upgrade and companywide upgrade. Estimated budget $3 Million Project Manager for the Windows 7 / Office 2010 upgrade. Estimated cost $5 Million for companywide rollout.

Led Window 7 / Office 2010 upgrade initiative. Lead the requirements and design workshops for the new Desktop Build and Application Configuration. Partnered with the functional and technical team to document the requirements of the new Desktop Build and Applications Configuration.

Facilitated meetings with the technical team leading the technical design, test plan and rollout for Desktop solution. Collaborated with the business users to identify software installed on computer, Client Engineering teams to package the software and the IT team to re-install the software solution. Completed end to end testing to ensure software was installed and system is ready for use.

Created RACI Chart and rolled out to cross-functional teams and created multiple reports for tracking and status reporting proposes.

True Bridge Atlanta, GA April 2011 to July 2011

IT Delivery Manager for SAP eCommerce Pilot Implementation Client: Coca Cola

Oversight of the SAP implementation phases through design, build, test, deploy, go live for modules: CRM, SD, P2P, FICO and BI.

Directed the multiple delivery project initiatives related to vendor management, pricing and legacy systems integration for modules such as CRM, SD, P2P, FICO and BI. Implemented standard methods for program management execution, developed master project schedule, status reporting requirements, change control process, risk control, test plan and training plan.

Established project management standards and governance to ensure projects are delivered on time, within budget and meet business requirements quality standards. Created, published and maintained documents; master project plan, project status reporting, test plan, conversion plan, cutover, and RACI chart.

Led SAP Ecommerce test initiative; Unit testing, System and Integration testing, Performance testing and UAT testing. Successfully rolled out the SAP eCommerce pilot program to a selected customer group where the customers have the capability to purchase their Coke products online.

Hybridge Solutions Atlanta, GA May 2010 to February 2011

Integration & Test Project Manager / ERP Implementation (Veolia Waters)

Managed PeopleSoft testing initiatives for Veolia Waters. Developed test plan framework to include test plan, test reporting criteria and the coordination of testing for nine PeopleSoft modules Purchasing, Accounts Payables, Inventory, Accounts Receivable, Billing, Contracts, Projects, GL, Asset Management and HR with estimated project budget of $13 M.

Lead the core team through all phases of testing which encompassed Unit testing System and Integrating testing, Volume and Stress testing, Batch Performance, Security Testing and User Acceptance testing. Developed and documented project test strategy scope, timelines, risks, contingency plans and resources.

Managed and worked with the 3rd party HR ADP (Payroll) and Concur (Time and Expense) integration testing; IT team, end users to configure and integrate data into the PeopleSoft environment.

Worked with project team to identify reports, interfaces, conversion data enhancements, workflows and forms to be tested. Developed, tracked and maintained defect log and worked with consultant leads to develop timely solutions. Authored several best practices documents used for future testing activities. Provided pre-and post-functional and technical support.

Synergis Atlanta, GA October 2009 to December 2009

PeopleSoft ERP Assessment Client: GDOT

Led and fit/gap for integration assessment for the PeopleSoft Grants, Accounts Receivables (AR) Contract and Billing modules to determine if the PeopleSoft functionality is a viable tool for the day to day accounting and finance operations

Conducted interviews, walkthrough current state and created Visio process flows of the “As Is” workflow and mapped each requirement to PeopleSoft delivered functionality and customization requirements.

Completed the PeopleSoft and proposed recommendations implement the Grants module, as well use the revenue recognition and billing plan functionality which will automate several business processes and increase by 90%, due to manual intervention and systems that do not talk to each other. GDOT will be able to track all their Grants in a single system and recognize revenue and billing in real-time.

Two Degree, LLC September 2006 to August 2008

Program Manager / Project Manager Client: National Data Center, Per-Se, Cbeyond, Ciba Vison, McKesson

Managed full end to end lifecycle projects for SAP, PeopleSoft and Epicor implementation planning, design, solution build, end to end testing, go live and post support.

Worked with key stakeholders to develop data cleanup protocol call and cutover plan for PeopleSoft to Epicor ERP system conversion. Managed conversion initiatives, data cleanup of maintenance cancellations and renewals, open sales orders, contracts conversion to, Billing and Accounts Receivable balances.

Track the PeopleSoft and Epicor implementation progression, performance and expectations. Reported project status metrics and reported to C-level management and key stakeholders.

Established billing interface reconciliation processes for SAP and non-legacy systems. Massive effort to ensure billing in interfaced in the destination system. Improved billing by 10%, due to several invoices were not reaching the target system.

Led revenue recognition and billing initiate to automate Monthly, quarterly and yearly contract subscription renewal: Designed and automated renewal template to bill over $50 million dollar of 30-90 days’ past due customer billing.

oDeveloped PeopleSoft and SAP process to record revenue

oIdentified contractual billing agreement

oDetermined billing/deferred revenue to record

oAutomated revenue and billing plan to record revenue and AR

Callaway Partner, LLC Atlanta, GA August 2005 to August 2006

Senior Consultant /Project Manager Client: National Data Center

Served as interim manage and led mission critical projects for Billing, Accounts Receivables, Cash Applications and Revenue Recognition. Employed standard daily reconciliation tool to reconcile outstanding items and software application defects. Reduce unapplied cash by 30%, increased revenue by 15%, and reduced accounts receivables days outstanding by 25% respectfully. Work with IT team to enhance software functional to further reduce defects.

Led business requirements sessions for Order Management, Contracts, Billing and Accounts Receivable modules and provided key impact analysis impact and gap analysis to existing processes. Developed metrics to track the daily cash applications and billing progression, performance and expectations.

Led process improvement initiatives in new environment to ensure best practices and innovation solutions were adopted. Performed Sarbanes-Oxley (SOX) identification of key controls and explanatory documentation audits based on Sarbanes-Oxley Act on internal controls and reporting processes. Led special project initiative to reconcile automatic legacy Billing system feeds (sub-ledger) to general ledger (GL), to ensure all Billing records interfaced to GL.

MCI Alpharetta, GA May 2003 to July 2005

Project Management / Accounts Payables Manager

Led shared service transition project, migrated the Accounts payable (AP) functions from Clinton, MS to the Alpharetta, GA location. Managed the daily A/P operations team of 21 analysts for the AP payment process totaling approximately $50M monthly. Reduced the payment days outstanding my 15 days.

Managed implementation enhancement for SAP AP, performed fit/gap analysis, mapping to source, conversion, integration, end to end testing and go live. Develop escalation plan for data cleanup for outstanding invoices and accruals balances.

Managed the IFAC A/P scanning invoice tool implementation. Facilitated fit/gap analysis sessions, designed and mapped invoice templates, integration process, data conversion, end to end testing and end user roll out.

Assisted with the financial statement restatement project. Expertly managed the Pre-Petition Bankruptcy Claim project for AP; forensically analyzed claims filed to determine payouts based on legal agreements. Managed Accounts payable projects related to financial system transformations and Sarbanes-Oxley (SOX) compliance.

Alcatel Lucent (formally Lucent Technologies) Atlanta, GA November 1998 – May 2003

Financial Manager Shared Services / Oracle and SAP Implementation

Managed project deliverables for SAP and Oracle project implementation, for Billing, AR, Cash Application and RMA process. Responsibilities include design, build, test, deploy, go live and post support for the various financial modules.

General Electric Norcross, GA February 1993 – May 1998

Managed day to day internal and external customers for activities such as Accounts Receivables, Billing and Revenue Recognition, Asset Management, Collections, Return Material Process and special projects.

Education & Certification

Certified Scrum Master 2017

SAP TERP10 - Certified SAP Solutions Associate

Georgia Southern University Graduate SAP ERP (Enterprise Resource Planning) Master Certification

PMP Certified 2009

Nova Southeastern University Master of Business Administration

Central State University Bachelor of Science, Management

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