Medical Billing Information
Resume:
TAMIKA D. MCBRAYER
**********@*****.*** 972-***-**** Mobile
SUMMARY
• 11 years of Healthcare experience.
• 11 years of Administrative/Clerical/Secretarial experience.
• 13 years of Customer Service experience.
• 5 years of Supervisory, Training, Home Remote, and Leadership skills.
• 5 years of Release of Information experience.
• 4 years of Medical Billing/Coding experience.
• 7 months of Veterinary Receptionist/Technician experience.
• 4 years of Registration and Pre-registration experience.
• Communicates effectively with internal and external customers, vendors, and other team members.
• Excellent organizational, computer literacy, proofreading, multitasking, and interpersonal skills.
• Proficient in 10-key, QuickBooks, 60 WPM, training/consulting & handling payment/financial transactions.
• Proficient in the use of various Electronic Medical Records, HIPPA, PHI and other medical software.
• Proficient in Microsoft Office, Excel, PowerPoint, Access, Outlook, IDEXX, EPIC, and Cornerstone.
EMPLOYMENT
VETERINARY RECEPTIONIST/TECHNICIAN
NORTH COLONY ANIMAL CLINIC, The Colony, TX August 2019 – March 2020
Key Accomplishments:
• Cross trained on various Veterinarian Technician functions.
• Provided excellent client service, communication skills and compassion for animals/family members
• Diffused and resolved stressful/negative client situations
Key Responsibilities:
• Opened checklists, count cash drawer, check voicemails, emails, faxes and scans.
• Responded to inbound/outbound calls, pre-registration/registration or add-ons for other pets into the system/changing ownership.
• Scheduled appointments/procedures, process check in sheets and release form.
• Assisted veterinarians to provide compassionate animal care/vaccinations.
• Performed cursory exams and prepping patients for surgery
• Monitored anesthetic patients/hospitalized patients
• Cleaned, maintained, and prepared surgical instruments and equipment.
• Prepared prescriptions as directed and explaining prescription directions/dosage.
• Performed various laboratory test.
• Assisted doctors and technicians in front and back office.
• Notified owners when grooms or bath & brush patients are ready for pick-up.
• Provided confirmation calls for each patient along with next day boarding sheets and drop-off cards.
• Registered microchip tags for each patient if not registered in our system
• Prepared/maintained of medical records including Rx request/refills, treatment sheet, and release forms.
• Over the counter sales including adding in pet food orders, receiving shipment and stocking food display.
• Checked mailings, post payments from invoice, and charge-out credit cards, Care Credit, checks, and cash.
• Dropped-off deposit, run EOD report, shred paper pile, wipe down scale, clean mate/bench, lockup for the night.
RESIDENT CARE ASSISTANT
MACARTHUR HILLS SENIOR LIVING, Irving, TX July 2018 – August 2019
Key Accomplishments:
• Provided training and guidance for new resident care assistants.
• Managed multiple floors simultaneously to provide coverage.
• Effectively worked well with the more challenging patients and achieved positive results.
Key Responsibilities:
• Reviewed the staff communication log and corresponding resident service notes on a daily basis for information about changes in resident service needs and/or health conditions
• Responded to calls from the emergency call system in a timely manner
• Helped with meal services as requested, including setting up tables, serving meals, and cleaning up the dining room, along with assisting with individual resident and group social/recreational activities
INTERNAL REVENUE SPECIALIST (Contract)
CONIFER, Frisco, TX March 2017 – July 2018
Key Accomplishments:
• Assisted Conifer to catch up on all backlog IRS letters, making them current.
• I processed approximately 45 letters a day on average which is 12% above my daily quota.
Key Responsibilities:
• Supervised and assigned workload duties to current employees and trained new employees.
• Corresponded with patients to explain resolution on accounts found in the ACE system.
• Researched and resolved credit disputes on inbound patient calls.
• Performed release of information functions.
• Responded to attorney requests for additional information.
• Interfaced with insurance companies to cross-reference claim information.
DOCUMENT IMAGING TECHNICIAN II
PARALLON (HCA), Irving, TX October 2016 – March 2017
Key Accomplishments:
• I processed approximately 1,400 scans per week on average which is 40% above my weekly quota.
Key Responsibilities:
• Organized and evaluated medical records according to established procedures.
• Performed release of information functions.
• Reviewed Horizon Patient Folder to determine method of batch processing.
• Indexed each document in the Horizon Patient Folder (HPF) document imaging system.
• Performed paper document to PC screen validation to ensure all associated documents are scanned.
RELEASE OF INFORMATION/DATA QUALITY SPECIALIST
UT SOUTHWESTERN MEDICAL CENTER, Dallas, TX March 2013 – April 2016
Key Accomplishments:
• Associates Degree plus 3 additional years of related experience in HIM and health care.
• Leadership/training experience in a hospital and office setting.
• Effective organizational skills, demonstrating attention to details and excellent customer service skills.
Key Responsibilities:
• Supervised a team of 15-20 specialist.
• Performed release of information functions and responding to subpoenas.
• Review records for appropriate DOS, minimum necessary standards/conducts verification of identity per the content of the request.
• Interfaced with insurance companies, healthcare providers, government agencies/attorneys for information verification.
• Organizes workload and prioritizes work tasks to meet production goals.
EDUCATION
A.A.S, Health Information Technology, DeVry University; TX – 2010 – 2012 (GPA- 4.0)
Advanced Certificate, Medical Biller, Davenport University; MI – 2006 – 2008 (GPA- 3.8)
Contact this candidate