SHRIKANT

DILIP KALE

CONTACT NO:

876-***-****

E-MAIL ID:

adfeai@r.postjobfree.com

PERMANENT ADDRESS:

Plot No. 17, Near Hinge

Kirana Stores, Nagpur-

440027

PERSONAL DATA

Date of Birth : 08/02/1996

Nationality : Indian

Gender : Male

Marital Status : Single

RESUME

OBJECTIVE

I would like to take up a challenging career in the field of Information Technology and wish to work in an environment which explores current technologies and will utilize, challenge and advance my talents to best potential.

ACADEMIC QUALIFICATION

Course College/University/Board Percentage/CGPA.

B.E (Information

Technology

Engineering)

JDCOEM, NAGPUR

(RTMNU, Nagpur

University)

68.54%

HSC

Radha Junior College

(Maharashtra State Board)

53.33%

SSC

Dinanath High School 64.73%

EXPERIENCE

Company Name : TTEC India ( Ahmedabad )

Designation : Customer Service Representative (CSR 1) Duration : October 2018– May 2020 ( 1 Year 8 Months) Roles and Responsibilities :

Provide customer support to one of the India’s largest online travel company MakeMyTrip.

Worked in both Inbound and Outbound process.

Handling on-ground issue.

Handling conflict management.

Worked in different process in MMT like, HDPS (Holiday Domestic Post Sales), MMT – STUCK (where customer is on-ground and seeking for resolution), INTL-STUCK.

Flexible in Day & Night shift.

HOBBIES & INTERESTS

o Listening Music

o Learning New

Technology

o Travelling.

LANGUAGES KNOWN

English, Hindi and Marathi

PERSONAL TRAITS:

o Leadership quality.

o Positive attitude.

o Humble nature.

o Hard worker.

o Eager to learn new

things.

EXPERIENCE

Company Name : Incognito Forensic Foundation

Designation : Project Trainee ( State CID Crime)

Duration : October 2017 – June 2018 ( 8 Months)

Roles and Responsibilities :

• Worked in Database Management, Data Maintenance, Problem Solving, Process Improvement

• Experience in troubleshooting and resolving database problems, Worked in HTML Coding

• Handled Editing and Validation activities from given Database

Worked on AMBIS Project in Criminal Investigation Department (CID) Maharashtra state government as a Project trainee in Digitalization of Fingerprint undertaken in Incognito Forensics Foundation (IFF) which are engaged in recording and searching finger impression slips of arrestee and retrieval of convicted criminals.

TECHNICAL SKILS

Operating System: Windows XP, 7, 8

C & C++

.NET

SQL

DECLARATION

I confirm that the above information is true and correct to the best of my knowledge.

Place : Nagpur

Date : / / 2020 Shrikant D Kale

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