Service Representative Customer
Resume:
SHRIKANT
DILIP KALE
CONTACT NO:
E-MAIL ID:
****.**********@*****.***
PERMANENT ADDRESS:
Plot No. 17, Near Hinge
Kirana Stores, Nagpur-
440027
PERSONAL DATA
Date of Birth : 08/02/1996
Nationality : Indian
Gender : Male
Marital Status : Single
RESUME
OBJECTIVE
I would like to take up a challenging career in the field of Information Technology and wish to work in an environment which explores current technologies and will utilize, challenge and advance my talents to best potential.
ACADEMIC QUALIFICATION
Course College/University/Board Percentage/CGPA.
B.E (Information
Technology
Engineering)
JDCOEM, NAGPUR
(RTMNU, Nagpur
University)
68.54%
HSC
Radha Junior College
(Maharashtra State Board)
53.33%
SSC
Dinanath High School 64.73%
EXPERIENCE
Company Name : TTEC India ( Ahmedabad )
Designation : Customer Service Representative (CSR 1) Duration : October 2018– May 2020 ( 1 Year 8 Months) Roles and Responsibilities :
Provide customer support to one of the India’s largest online travel company MakeMyTrip.
Worked in both Inbound and Outbound process.
Handling on-ground issue.
Handling conflict management.
Worked in different process in MMT like, HDPS (Holiday Domestic Post Sales), MMT – STUCK (where customer is on-ground and seeking for resolution), INTL-STUCK.
Flexible in Day & Night shift.
HOBBIES & INTERESTS
o Listening Music
o Learning New
Technology
o Travelling.
LANGUAGES KNOWN
English, Hindi and Marathi
PERSONAL TRAITS:
o Leadership quality.
o Positive attitude.
o Humble nature.
o Hard worker.
o Eager to learn new
things.
EXPERIENCE
Company Name : Incognito Forensic Foundation
Designation : Project Trainee ( State CID Crime)
Duration : October 2017 – June 2018 ( 8 Months)
Roles and Responsibilities :
• Worked in Database Management, Data Maintenance, Problem Solving, Process Improvement
• Experience in troubleshooting and resolving database problems, Worked in HTML Coding
• Handled Editing and Validation activities from given Database
Worked on AMBIS Project in Criminal Investigation Department (CID) Maharashtra state government as a Project trainee in Digitalization of Fingerprint undertaken in Incognito Forensics Foundation (IFF) which are engaged in recording and searching finger impression slips of arrestee and retrieval of convicted criminals.
TECHNICAL SKILS
Operating System: Windows XP, 7, 8
C & C++
.NET
SQL
DECLARATION
I confirm that the above information is true and correct to the best of my knowledge.
Place : Nagpur
Date : / / 2020 Shrikant D Kale
Contact this candidate