Customer Staff

CURRICULUM VITAE

ZSANETT FODOR

Mobile: +36-20-354-****

Email: *********@*****.***

Country of residence: Hungary

Date of birth: 23 June 1985

Objective

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

Work experience

2017 Nov - Hungarian Post Ltd. – Miskolc, Hungary

Position: Senior Call Canter Operator

Obtains client information by answering telephone

calls, and respond customer’s emails, interviewing clients veriflying information

Informs clients by explaining procedures

Management and resolve customer complaints

Follow up customer calls where necessary

2015 May -2019 Sept Thomas Cook - Neckermann – Sunny Beach, Bulgaria

Position: Destination representative

Meeting the tourists at the airport

Transfer arrangement to the hotels

Organization and conduction of welcome meetings

Selling and organize tours and other activities

Responding to the tourists inquiries (this includes every day duty at the hotels)

Assistance for tourists problems

Deal with unpredictable issues like: flight delay, accidents and others

In depth knowledge about the resort and area

Making report and financial reporting

2011 -2015 Zuma Japanese Restaurant, Abu Dhabi –UAE

Position: Guest relation

Provide supervision to the reception staff and interact and coordinate with the guests as appropriate, especially focus on VIP guests

Overseeing the duties of the front staff by monitoring the expected bookings

Ensure that all guests receive a courteous welcome upon check in

Handle complaints with immediate action and through proper follow up

Maintain contact with kitchen staff, management, serving staff and customer’s concerns are addressed

2011-2012 Elite RMC, Oceans Seafood Kitchen and Lounge, Abu Dhabi -UAE

Position: Guest relation executive

Taking restaurant reservations

Confirming of reservations

Answering phones and door greeter

Escort the guests to their respective table

Introduce the menu and inform guests about changes

Maintain contact with kitchen staff, management, serving staff, and customer’s concerns are addressed

Isspect dining and serving areas to ensure cleanliness and proper setup

Education

2006-2009 EFEB Education Center – Budapest, Hungary Tour guide course

2007 EF International Language School - Brighton UK

2000- 2004 Secondary School of Commerce and Tourism – Eger, Hungary

Languages

Hungarian: native languages, English: full working proficiency

Hobbies

Travelling, I am interested in cultural differences, I like animals

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