Customer Service Technician

BS

BRETT SWENSON

breĴswenson*@gmail.com C: 303-***-**** Centennial, CO 80112

Proactive professional technician delivering more than 20 years as a critical thinker adept at performing tests with precision to maintain proper functionality. I have Highly excellent skills in installation, repair and maintenance services. Team-oriented and hardworking employee with testing and reporting expertise. Pursuing position with opportunity to leverage exceptional focus and professionalism. Motivated to apply education and work experience abilities to enhance any part of your company's operations. Eager to learn new skills and advance knowledge with hands-on experience. Customer service/ phone sales

Network setup and wiring, upgrades to software and firmware, repair.

Surface mount / thru-hole soldering, component level repair and troubleshooting.

Mechanical and electronic service and repair

MS Office

Systems and automation applications

Organization

Communications

Customer service

Problem resolution

ASI Medical Englewood, CO

Dental Equipment Manufacturing

06/2018 - 08/2020

Addressed internal and customer-related issues each day and affected strategic resolutions.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boĴom-line profitability.

Assembled produce to customer request / needs of equipment. Electrically wire produce to Region 120/220, dual voltage. Intergraded Dental equipment on to product as per configuration. Assisted in other areas of production and service as requested. Sams Club Lone Tree, CO

Tire Service Technician

05/2015 - 08/2017

Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework. Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.

Changed and rotated tires for customers to ensure safety and maximize customer service rankings.

Performed tire rotations, mounts and balancing on all types of vehicles. Diagnosed and repaired tire and rim issues.

Toshiba Denver, CO

Copier Service Technician

06/2014 - 03/2015

Serviced and repaired Toshiba equipment according to manufacturer guidelines.

Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.

Delivered Copier Supplies to customer locations.

Provided excellent service and aĴention to customers when face-to-face or Summary

Skills

Experience

through phone conversations.

Recognized by management for providing exceptional customer service. Demonstrated self-reliance by meeting and exceeding workflow needs. Value Tech Englewood, CO

ATM Technician

09/2013 - 02/2014

Serviced and repaired NCR, Diebolt, Hyosung equipment according to manufacturer guidelines.

Repaired ATM equipment in multiple environment.

Assessed and identified issues and quickly resolved to restore functionality.

Provided information to customers regarding repair or service options. Streamlined preventive maintenance repair processes to ensure timely completion.

Tracked all changes and actions in computer-based documentation system.

Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Equipment Exchange Partners LLC

Castle Rock, CO

Senior Field Service Technician

01/2005 - 06/2013

Performed annual and preventive service maintenance on all systems. Effectively diagnosed technical problems and resolved errors. Mentored and trained newly hired employees to explain processes, flow and safety procedures.

Communicated with all partners including vendors, upper management and peers.

Handled telephone support calls from customers to determine issues and provide effective solutions.

Assisted and was dispatched to 20 customers weekly regarding repairs and installations.

Trained customers on equipment use after installation. ITT Technical Institute - Indianapolis Aurora, CO Associate of Applied Science in Electrical, Electronics Engineering Technologies Education and Training

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