Office Manager, Secretary, Front Desk Officer and Customer Care Repres

CONFIDENCE OGECHI EZEAMAKA HND

https://www.linkedin.com/mwlite/in/confidenceuzoma +234**********

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PROFESSIONAL SUMMARY

I am a proficient and professional office manager with 3+ years of experience in a corporate setting. I have supervised staff through coordinating support services and directing those in my department and working as a Team player. I am highly detail oriented when it comes to compiling and overseeing operational reports. My desire for accuracy and attention to detail has helped my department maintain a stellar reputation. In addition to my administrative skills, I am also highly personable and treat each employee as a valuable part of the team. I lead through encouragement, motivation and a belief that everyone possesses an important quality necessary for the strength of the company as a whole. SKILLS/AREA OF COMPETENCE

Excellent speaking skills to communicate with employees and customers in a clear manner.

Thorough time management skills in order to ensure projects and day-to-day operations are completed on schedule.

Active listener to ensure others are heard, understood and appreciated.

Strong reading comprehension for thoroughly understanding complex work materials and documents.

Astute problem solving skills for addressing complications as they arise.

Microsoft Suite Proficiency

WORK EXPERIENCE

Administrative Officer

Alive Unto God Printing Press 2016

Utilized excellent customer service skills while acting as the liaison between employees and customers

Calculated hours and submitted payroll to ensure timely distribution of funds

Created invoices weekly using Excel spreadsheets

Filed documents to maintain an organized and efficient office environment

Trained new administrative assistant

Performed HR functions

Secretary

AS Ajaco &Co 2014

Commended for proficiency in multi-tasking when managing administrative work and ensuring top level client care and Company support

Developed procedures for scheduling which allowed for a more efficient schedule and created a system to ensure client confirmations: this decreased the amount of no-show appointments by over 20% and increased revenues.

Responsible for all chart preparations and record completions

Handled complex client complaints and collection issues while providing excellent support

Managed a very large amount of incoming calls and multi-tasked to schedule numerous procedures, prescription requests and handled general patient inquiries

Developed procedures to more efficiently managed day-to-day office functions which were adopted by numerous other practices within the clinic ACADEMIC QUALIFICATIONS

HND in Office Technology Management

Federal Polytechnic Nekede, Owerri, Imo State 2016-2018 OND in Office Technology Management.

Delta State Polytechnic,Otefe,, Oghara Delta 2014-2016 OTHER WORK EXPERIENCE

Class Administrator/Instructor

Sagewood Crèche, Nursery and Primary School 2019

Royal Bliss Nursery and Primary School 2020

TRAININGS

Customer Relationship Service

Brentwood Learning College

HOBBIES

Enjoy sports on weekends and actively work at improving my score. Am passionate about spending quality time with my family, including biking, traveling and participating in my voluntary activities. Give back to my community through volunteering at music and arts festivals for the public. REFERENCES

Available on Request

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