Front Office Customer Service

JYOTSNA KHARBANDA

********************@*****.***

Phone: +919*********

Profile

To find a stimulating and challenging role in Hospitality Industry wherein I can use my interpersonal, management and leadership skills to make a positive contribution to the Organization. Skills

Interpersonal & Communication

Team Player

Planning and Organizing

Decision Making

Problem solving

Public Relations

Customer Service

Time Management

Work Experience

Teaching Associate

Institute of Hotel Management,Faridabad

July 2018-Till Date

Currently I am working with Institute of Hotel Management, Faridabad and I am teaching Accommodation Operations and Front Office.

Front Office Executive

Hotel Taj Diplomatic Enclave

December 2016 –July 2018

Currently working with Hotel Taj Diplomatic Enclave in Front Office department.

• Actively execute the daily operational and day to day goals.

• Provide outstanding services to the guests those have checked in and greet them in a friendly manner and interact with them in a positive way.

• High levels of personal presentation and professionalism at all times including adherence to grooming standards.

• Serve customers and deal with members of the public and other contacts in a polite and courteous manner at all times and promote good customer service.

• Report all hazard and potential hazards to you line manager immediately.

• Communicate and keep the attention of all age groups effectively. Have the ability to communicate to small children as well as groups of adults.

• Answer and/or direct all enquires whether in person or by telephone promptly and efficiently.

• Knowledge about the company guidelines and procedures as outlined in the Fire, Safety & Emergency manuals.

• To answer the telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it.. Guest Service Associate

Shangri-la Eros Hotel

Nov 2015 – Dec 2016 (01 year and 01 month)

• Maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way.

• Ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards.

• Enter all the relevant guest related information, so that it can be retrieved in case there is a requirement and to maintain and update the accounts and post them accurately. Hotel operational Trainee

Kempinski Ambience Hotel

June 2015 – Nov 2015 (06 months)

• Handling guest problems

• Making room reservations

• Celebrating guests birthday and wedding anniversary

• Meeting the targets for room revenue

• Helping in smooth check-in and check-out Procedure Industrial Training

Le Méridien, Windsor Place ( 17 Weeks )

• Worked in all core departments i.e. Housekeeping, Food and Beverage Service, Front Office and Food and Beverage Production.

• Observing Leadership qualities of the Supervisor.

• Helping guest with their queries.

• Learnt Check-in and Check-out Procedure.

Educational Qualifications

Bachelors in Hotel Management (2015)

Institute of Hotel Management,

Faridabad (Haryana, India)

Intermediate (2012)

St. Thomas School,

Mandir Marg, New Delhi

Achievements

• Received a certificate for Outstanding Performance in Academics at Institute Of Hotel Management

• Received an appreciation letter for working in Front Office Department at Vivanta by Taj, Surajkund

• Greeted and assisted V.I.Ps in Surajkund Crafts Mela

• Welcomed and assisted Shri Manmohan Singh (Former Prime Minster of India) and other Cabinet Ministers at Raj Hans Hotel, Surajkund

• Won 1st Prize in Inter School Hindi Essay writing competition

• Participated in Salwan Cross Country Run

Management Skills & Abilities

Quick learner and reliable team member

Ability to focus on given task with full dedication Ability to lead and motivate people towards organizational goals Basic computer operational skills like MS Word, MS Excel, etc. Personal Interests

Drawing/Sketching/Painting

Playing Sports

Personal Details

• Marital Status : Single

• Date of Birth : 06/12/1994

• Languages : Hindi and English

Jyotsna Kharbanda

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