Sales Customer Service
Resume:
Christi Roberts
I am a passionate and well educated individual with extensive knowledge and
experience within the beauty, health and wellness, sales, education and national speaking environments.
9463 S Turnpike Ln
Sandy, UT 84070
********.**@*****.***
EXPERIENCE
spavia Day Spa-Sandy, Utah — Lead Esthetician, Guest Advisor, Spa Director
August 2017 - July 2017
I began as an esthetician and quickly was promoted to the lead esthetician performing esthetic treatments and maintaining the esthetics department and inventory and education. I maintained the highest retail sales in the entire spa throughout my employment. I also worked at the front desk as a guest advisor assisting with customer service and maintaining the spa environment. I was promoted to Spa Director in 2018
(continued taking clients 2 days a week) and was responsible for staffing and training, marketing direction, personele and customer relations, financials/book-keeping, goal setting and fruition, inventory/ordering, maintenance and overall operations of the spa and direct report to the owners and franchise headquarters.
M’lis -Salt Lake City, Utah— Northeast Territory Sales and Educator
January 2014- June 2017
Responsible for managing sales and education of beauty and health and wellness programs while building new leads for my NE territory consisting of 15 states. Acquired top sales position in the company within 6 months and maintained throughout entire employment. Maintained client sales and support by identifying training needs, managing customer accounts and providing full educational and coaching support for managers/owners and their staff. Managed 4-6 tradeshows a year across the country as well as 6-8 state to state training seminars. All travel and events were set up and handled by me, demonstrating a self-motivated, can-do personality and work ethic. GyMed Plus Skincare-Provo, Utah- Educational PRogram Administrator
January 2012 - January 2014
Worked in conjunction with the CEO and VP to coordinate all training activities in support of GlyMed Plus’ clients and in-house workforce. Responsible for identification of all training needs across the country to support sales and growth. Implemented and formatted training manuals, SKILLS
Comprehensive skincare and
nutritional supplement
ingredient knowledge, Skin
analysis, facials, extractions,
spray tan, lash tinting and
lash lift, Microneedling, high
frequency, light therapy,
microcurrent, body
treatments, hot and cold
stone therapy, waxing,
make-up, diamond tip and
crystal microdermabrasion,
basic/ advanced chemical
peels, manicures/pedicures,
hair removal, IPL Laser,
Vasculyse, teeth whitening,
lymphatic drainage,
client relations, business
solutions,
wellness/specialized health
concerns coaching, business
planning, retail sales and
merchandising, superior
customer service, education
and public speaking
What people are saying...
“ Christi is phenomenal. She’s
always on time, very personable
and thorough with my services. I
know she puts a lot of her heart and
soul into her work and it shows. I
wouldn’t trust anyone else with my
skin.”
-Ashley Hill
webinars and all other education pieces working closely with marketing and the CEO/Founder. Traveled and conducted educational and sales support to all top acc0unts and managed 6-8 beauty tradeshows a year. Coached and monitored performance of the various state sales reps on their training’s and assessed the effectiveness of these programs regarding ROI and building the capacity of the contracted educator and in-house sales force.
Cameo College of Essential Beauty-Murray,
Educator/Medical Spa Director/Laser Saftey Officer/Business Program Team Leader
August 2009- August 2011
Multi-faucet roles within the beauty school. Educator of future estheticians, shaping, teaching and helping students to grow to prepare them for the state testing and esthetic careers. Established and implemented a comprehensive phase I portion of the esthetics program accompanying an in-depth chemical peeling course. Assisted Spa Director and maintained a full service spa while conducting customer service, problem solving and monitoring student activity. Worked in conjunction with Dr. on staff to run medical spa appointments, training and rotation of student internships. As a team leader of the Nuts and Bolts business program I taught students business solutions, such as how to build a clientele, how to keep a clientele, setting and achieving goals, and the art of retailing without selling. .
EDUCATION
Cameo College of Essential Beauty-Murray, Utah — Master Esthetician License and Beauty Educator License
August 2009
1200 hr licensure + additional 600 hrs for Beauty Educator Licensure Phlebotomy, SlC, Utah — certified phlebotomist
2008
6 week course
CNA License, SlC, Utah — Licensed CNA
2002
150 clock hours plus internships at a care center and Medsurge unit at a major hospital
I am a motivated, experienced esthetician, educator and sales associate with a demonstrated history in the beauty, health and wellness, and skincare industry. I am a self motivated, honest and hard worker. I would love to join your company and work towards a rewarding career that enhances and provides value to your business.
“..Christi is the best facialist ever
and I adore her personality!”
-Chiami Nelson
I just wanted to let you know the
class was fantastic. I learned so
much from Christi. She is such a
wealth of knowledge. She
motivated me to come back and to
keep moving forward...
-Jennifer Donnellson
“..I just wanted to take a few
seconds to tell you thank you for
sending Christi out to our spa for a
day of training. Our day started
pretty early and Christi went full
force the entire day. Her class was
very informative and kept us
interested at the same time. Christi
has a great understanding of your
products and skincare. Please let
her know that the entire staff was
left more informed and more
enthused about your products…”
-Dan Nedved ; Faces Spa
“Christi and Don, you two really
stepped up to my challenge last
month with this webinar. Both of
you are an asset to Glymed Plus.
Thank you so much for this.”
-Jon McDaniel; VP Glymed Plus
“Christi inspires learning in
everyone around her. An asset to
the company. Christi’s
commitment to esthetic education
continues to add to the knowledge
base and experience of students and
professionals. I am continually
impressed with Christi’s
understanding of professional
skincare and the passion she shares
as an instructor.”
-Paul Cuthbert
Thank you for the education this
week. This was truly the best
training we have ever had. You are
truly a gifted educator, heck you
even got Russell remembering
ingredients and products
-Brandi and Russell Nolen
Letters of Recommendations
What comes to mind when I think of Christi Roberts? I’ll try to keep it contained to one page! Christi is an absolute treasure in every sense of the word. She is truly a trailblazer in the field of skin care, always ready and willing to help others and do it with a smile on her face! I can’t count how many clients I had on my table who not only knew Christi, but raved about her professionalism, charisma, and extensive knowledge! It'll be so sad not seeing her around Spavia anymore, I believe that with Christi leaves one of our biggest assets and friendliest faces. Anywhere she goes is sure to benefit drastically. Payton Healey, LMT/LE
***************@*****.***
To whom it may concern,
It is my pleasure to strongly recommend Christi Roberts to whom I have personally known for the past year as my manager and leader.
During my relationship with Christi, I have seen her hard work to make a spa a positive environment. I have been impressed for she is very diligent in her work with a very strong work ethic. She is outgoing, a pleasure to work with, and has coached me along the way with my career. I could not be more grateful to her for that. I am absolutely confident that Christi would be a great fit for your business. Not only will she bring the kind of skills and experiences you're looking for in an applicant, but she will also quickly become an asset and help your business grow in any way she can. If you have any questions please feel free to contact me. Sincerely,
Katelyn Schindler
****************@*****.***
To Whom It May Concern:
I met Christi Roberts when she was my M’lis Representative for several years. As a Representative she was also our Educator, took care of my account, and took my orders. I found her to be very knowledgeable and very helpful any time I had questions. As an Educator I cannot say enough she is one of the best. During my acquaintance Christi, she has been very pleasant, friendly, knowledgeable and a fantastic Representative. With all being said, Christi has my highest recommendation for the position with your company. It is my opinion; she would be a great asset to any employer. If you have any questions, please do not hesitate to contact me at (814)375-9979or ****************@*****.*** if you have any further questions or requests. Sincerely,
Esther G. Carr
Owner, Esther’s Hair Haven
To Whom It May Concern:
As a customer of Christi Roberts over the last 5 years, I can honestly say, she is so amazing in customer service! Christi would do anything to make sure we had the knowledge we needed for the success of our guests’ programs. She made herself available to us at all times and was truly accommodating! She has always followed through on what she says she will do in a very timely manner. Her passion and drive for the industry and her customers is contagious and inspired us to grow into one of her top accounts. I would highly recommend Christi for a position with your company! If you have any questions, please contact me at 419-***-**** Sincerely,
Megan Reichenbach
Owner
Journey Salon & Day Spa
127 W. Hardin St.
Findlay, OH 45840
To Whom It May Concern:
I consider it an honor to have worked with Christi, both in my role as her teacher and in my role as her manager.
As a teacher, it was a pleasure to watch Christi grow in knowledge, strength, and confidence during her time as a student at Cameo College of Essential Beauty. Christi excelled in her academic performance, her attendance, and her services. Christi became so well known to clients in the student salon that she became one of the most requested students in the history of Cameo College.
Christi was not only great at giving her clients what they desired on a relaxation and treatment level, but was also able to provide information and recommend products that would allow her clients to get the results they needed, thus insuring the trust they had in her ability. Christi generated outstanding retail percentages that increased month to month. Her proven knowledge and dedication became a large asset in the company. As Christi neared the end of her 1200 hour Master Aesthetics program, it became clear that she would be an essential addition to the educational staff. Even before she graduated, Christi began instructing as a Master Aesthetician Student Instructor, quickly becoming one of Cameo College’s most dependable teachers. Her instructional expertise was varied, specializing in spa business training, medical aesthetics, and retail and salon services.
As Head Educator and Spa Director, it was a pleasure to work with such an amazing and smart individual who inspired so many, including me. As she was for Cameo College, Christi would be a huge asset to any company, salon, spa, or medical environment. Without question, I recommend her for any position she wishes to pursue. Christi will conquer any endeavor she chooses next.
If you would like additional information, please feel free to telephone me at (801) 201- 6918.
Sincerely
Holly Murphy
Master Educator
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