Senior customer care

Moiz Shahid

Senior Customer Care

Dubai UAE - +971********* – ***********@*****.***

Summary

Born and Bought up in UAE.

Creative marketing professional with significant experience in public relations writing, communications, and media relations.

● Highly flexible and adaptable performer; adept at multi-tasking and thriving in a fast-paced environment.

● Exceptionally motivated self-starter and creative problem-solver who works hard and loves a challenge.

● Represented the UAE national cricket team for 4 years from 2009-2013 LANGUAGES SPOKEN

● English

● Urdu

● Arabic (Basic)

SKILLS

● Computer Skills:

Great Microsoft office knowledge

Microsoft Windows (All Versions)

Web Designing, FrontPage,

Audio and Video Editing

Good Typing Speed (WPM)

● Communication Skills :

Able to communicate and persuade customers convincingly, Working as an Assistant Salesman and dealing with multi-cultural customers has helped quite a lot and I now acquire better understanding of the needs of the customer.

Fluent in English

● Have done Marketing and Social Psychological Courses at College Level give a better understanding of the situation and how to respond to it EDUCATION

● IOSH Health & Safety course 2016

● American Collage of Dubai 2 years of BBA ( 2005 – 2007 )

● GED from Brussels university knowledge village

● Currently Doing Bachelor of Business Administration in Management

● 1994 – 2004 O-Levels completed with The Westminster School (Dubai). Passed with, Distinction in Commerce Stream.

EXPERIENCE

● Deliveroo Food delivery LLC :

worked for Deliveroo ( Roo foods and deliveries ) one of the leading Food delivery companies internationally. Working as a customer support representative, interacting regularly with customers about there queries plus handling rider operations. Working closely with the management to improve the running of operations and also excelling towards improvements. Heavily trained in handling multi customers and riders at a time to assure smooth workflow. Proficient in CRM platforms (Zendesk, Intercom, Zendesk Live chats, CSAT, NPS. Able to work under huge pressure with ease.

● SMARTY INTERNATIONAL MEDIA CITY CNN:

Worked for SMARTY INTERNATIONAL MEDIA CITY CNN as Team leader of managing the sales / tele sales teams consisting of 30 employees. Taking care of finding good leads, prospecting, assigning the Meetings to the right sales man. Also helping to keep the management up to date with the clients Intel, Supervising the team and maintaining the required documents that are necessary for the employees to fill in on everyday basis. (From 04.02.2018)

MEYDAN:

● Working for MEYDAN at zabeel feed mill project, one of the biggest Agriculture projects in GCC as a health and safety supervisor, Taking care of the basic PPE, heavy lifting jobs etc. ( From 03.03.2017 till 30.01.2018 )

● SHOWFORCE

Worked for showforce in various events as HSE manager and site manager responsible of setting up the arena 2017

● 23 PRODUCTIONS:

23 PRODUCTIONS – Site manager at Galleria Four season Hotel event, Team leading a staff of 13 crew uninstalling and closing down the Event (Feb 2017)

● SLS Production and Alchemy Projects:

Abu Dhabi Food Festival

Production Assistant and Site Manager

Resolved requests as per the Production Manager orders for general operations of festival.

Was leading the crew of around 18 employees to setup the Arena, stage, and a few technical aspects. 2016

● Madinat Jumeirah Arena:

New Year’s Eve

Site Assistant / Technical Assistant

Assisted with the Lighting setup and handling the crew for general jobs.

● SLS Production and Alchemy Projects

Al Ain Food Festival 2016:

Production Assistant – Handling a large number of jobs for setting up the Arena and helping the production manager for general tasks like coordinating with the Crew, keeping the crew on schedule, handling logistics and then taking care of the health and safety of the place.

● New York University Abu Dhabi

Graduation 2015:

Site assistant – Handling a large number of jobs for setting up the Arena and helping the production manager for general tasks like coordinating with the Crew, keeping the crew on schedule, handling logistics and then taking care of the health and safety of the place

● Star light real estate:

Worked in Star light real estate as a property consultant, handling the clients and leasing and renting properties according to their needs

● Shah Real-estate:

Worked in Shah Real-estate as a property consultant, handling the clients and leasing and renting properties according to their needs

Dubai Properties

Worked for Dubai Properties on Temporary bases at customer service mainly telephonic, entertaining the clients according to their queries, following up after sales activities or any complaints.

● SONY Red Entertainment:

Worked for SONY Red Entertainment as sales man of PC games, calling out on Game testers to test the games and rate it according to the gameplay and then preparing the documentation according to how they felt..

MMI GROUP (Maritime and Mercantile International): July 2012 – March 2014 Worked for MMI GROUP (Maritime and Mercantile International), Taking care of the quotation, invoicing,dispatching the products to the clients and then taking care of customers after sales queries ( CUSTOMER SERVICE )

HSBC bank:

September 2009 – October 2011 worked for HSBC bank in verification department handling back end process of the mortgage and credit card applications mainly after sales services

HSBC BANK:

October 2011 Worked for Hsbc in credit card sales, offering different types of services to the clients increasing the revenue of the bank

Anchor Marine Eng:

June 2007 – August 2009 Anchor Marine Eng., Dubai, U.A.E Assistant Salesman to the Director of Sales, Customer Relation Management with customers, Persuasive Selling of Products, cheque collection and Data Entry, generating potential leads at times when needed, managing the team and acting as a team leader in the non- presence of the Sales director making sure the targets are achieved.

Anchor Marine Eng:

February 2005 – January 2007, Anchor Marine Eng. Dubai, U.A.E Personal Assistant to the CEO

Was responsible for Invoicing, cheque deposits

Other paper works, Stock Taker and Data Entry, booking flight tickets, hotels when flying abroad.

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