VEENA ANILKUMAR

adfe1s@r.postjobfree.com 819-***-**** LinkedIn Profile

**-* ********* *****, ******, Ontario K2G 3R7

OBJECTIVE

I am currently enrolled in 2-year Computer Programming course at Algonquin College. I have experience as a Customer Service Executive, Technical Support and Administrative Assistant. I am seeking for opportunities in Administrative Assistant, Customer Service Representative or Technical/IT Support and Sales Representative positions. KEY SKILLS

• Experience in MS Office Applications (Word, Excel, PowerPoint), MATLAB

• Familiar with Operating systems such as Windows 10, Windows 7.

• Experience in attending telephone calls, receiving, and directing visitors, word processing, creating spreadsheets and presentations, filing and data entry.

• Experience in using switchboard.

• Excellent management, teamwork, and communication skills.

• Excellent customer service skills and attention to detail.

• Ability to multi-task and work in a fast-paced environment and meet deadlines.

• Worked for over 2 years as a skilled Network operation center and Centrex Engineer, responsible for testing, directing trouble reports for Centrex, ISDN, PRI and International Long-Distance Service.

• Excellent oral and written abilities in English and efficient typing skills.

• Experience in assisting technical issues of networking devices and troubleshooting it.

• Knowledge of VOIP and good understanding of TCP/IP, routing protocols.

• Excellent interpersonal skills and ability to work in a cross functional environment.

• Passionate about serving others and eager to take on new responsibilities and leadership roles.

• Knowledge of languages like Java, C, C++, CSS, HTML, PHP, SQL.

• Knowledge of relational databases such as MySQL, PostgreSQL, ORACLE SQL Developer, MS Access.

• Knowledge of JavaScript frameworks to create rich interactive content.

• Develop front-end web application using HTML/CSS and JavaScript.

• Maintaining, configuring, and monitoring virus protection software and email applications.

• Knowledge of Object-oriented programming and its design patterns.

• Strong problem-solving and analytical skills.

EDUCATION

• Diploma in Computer programming/IT at Algonquin College, Ontario, Canada (2019 to Present) Overall GPA 3.95(Aggregate of Semester 1,2 and 3).

• Bachelor of Engineering in Electronics and Telecommunications, University of Mumbai, India (2011-2015).

ACADEMIC PROJECTS

• Created Web page of Attractions in Canada, Tourism in Canada, etc. using HTML, CSS and JavaScript.

• Android Programming in Android Studio to make user interfaces. Created layouts and widgets in XML and used Java to get references to the objects in the XML to control the behaviour of application.

• Developed Recipe engine app in Android Studio.

• Worked on SQL queries using PostgreSQL, ORACLE SQL developer, MS SQL server database engines.

WORK EXPERIENCE

Cashier (Part Time) Sept 2019 -Present.

Metro, Robertson Ottawa ON.

Duties and responsibilities:

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

• Operating scanners, scales, cash registers, and other electronics.

• Balancing the cash register and generating reports for credit and debit sales.

• Accepting payments, ensuring all prices and quantities are accurate and providing receipts to every customer.

• Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport.

• Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as cigarettes.

• Maintaining a clean workspace.

Administrative Assistant Dec 2015 – Sept 2017

Tata Communications Ltd, Pune, Maharashtra, India

Duties and responsibilities:

• Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects

• Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements

• Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication

• Plan, coordinate, and finalize details for travel arrangements and business development events.

Junior Customer Service executive Dec 2017 - Sept 2018. Tata Communications Ltd, Pune, Maharashtra, India

Duties and responsibilities:

• Monitored and troubleshot International Long Distance (ILD) related issues based on VOIP and TDM technologies for the clients of TELUS Communications, Canada.

• Fault Management for international wholesale and retail voice traffic.

• Troubleshot VOIP issues such as connectivity, audio encoding, and codec issues.

• Network Operations Support for TELUS ILD/NLD network.

• Handled complaints regarding VOIP traffic, Toll Free, Wireless Fault Management.

• Troubleshot quality related issues such as FAS, ECHO Dead Air, PDD, Distortion etc.

• Managed different business groups such as Centrex, Voice business Tier 2.

• Handled line faults and troubleshot them for Centrex and Voice business groups.

• Level 2 handling of different trouble tickets and troubleshot them within the SLA time.

• Worked on Nortel DMS-100 & GTD5 switches.

• Feature related programming in switch as per client request. REFERENCES

References available upon request.

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