Social Media Front Office

Kabirat Busola Atolagbe

**, ******* ***** ******, ******, Agege,Lagos, Nigeria

• 081******** • **********@*****.***

Professional summary

Committed and motivated individual with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Work history

Customer Service Officer, 07/2019 to Current

Swot Solutions Limited – Lagos, Nigeria

●Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.

●Assisted with administrative tasks, including filing, answering phones and social media posting.

●Managed customer complaints and rectified issues to complete satisfaction for both walk-in and social media customers.

●Delivered exceptional services and support to team members and customers, maximizing productivity and customer satisfaction.

●Signed for packages, recorded all deliveries and distributed to inter-company personnel.

●Uploaded pictures of products on social media platforms with catchy content stating the specification of the product.

●Served as main point of contact for customers, answering questions and responding to social media messages.

Front Desk Officer, 09/2017 to 01/2018

A4 Telecoms – Ikeja, Lagos, Nigeria

●Greet and welcome guests as soon as they arrive at the office.

●Direct visitors to the appropriate person and office.

●Answer, screen and forward incoming phone calls.

●Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).

●Provide basic and accurate information in-person and via phone.

●Receive, sort and distribute daily deliveries.

●Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

●Order front office supplies and keep inventory of stock.

●Keep updated records of office expenses and costs.

●Perform other clerical receptionist duties such as filing and photocopying.

Skills

●Front office management

●Email and telephone decorum

●Effective planning

●Administrative support

●Microsoft Office

●Ability to work under pressure

●Ability to meet deadlines

●Online marketing and advertising

●Written and verbal communication skills

●Customer service

●Adaptive team player

Education

Bachelor of Arts: Theatre Arts, 2019

Lagos State University - Ojo, Lagos.

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