Sales Representative Service

Location:

Posted:

August 17, 2020

Valerie Jean Candela Arpon

****************@*****.***

093********

Work Experience

June 2020–July 2020

Freelance• Virtual Assistant • Lani’s Sushi Bake

November 2018 – January 2020

Call Center Agent• Customer/Technical Service/Sales Representative • Teletech

*November 2018-April 2019 - Verizon Fios Technical Support;

April 2019-January 2020 - HP.com North America Sales and Customer Support

October 2016–October 2018

Call Center Agent• Customer Service Representative • Eperformax

*October2016- April 2017 - GCT and PST eBay.com;

June-July 2017 - PST Dhgate.com

April 2016–September 2016

Call Center Agent• Chat Support Associate • Convergys

June 2015–March 2016

Call Center Agent• Customer Service Associate • Teleperformance

Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.

Investigated all options to remedy customer issues and offered replacement items before offering refunds in order to maintain revenue.

Collected customer information, assessed issues and determined possible solutions.

Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction.

Addressed concerns and determined service needs of each caller.

Education

Leyte Normal University, Tacloban City, Leyte

Bachelor in Secondary Education

Major in Mathematics

Artist Club Member