Customer Service, Data Entry, Hotel Reservations & Sales, Front office

JITHIN DAS

Dubai International City, Emirates Cluster,

Al Awir Road, Hatta Oman Road,

Dubai, UAE.

Tel: +971-***-***-*** / +971-**-****-***

Email: *********@*******.***

PERSONAL SUMMARY

A proven reservation manager who can maximize overall room revenue on a daily, weekly, monthly, quarterly and annual basis to achieve budgets and projected forecasts. I have the ability to analyze and interpret reservations policies & procedures, but also derive productive solutions from them. I have great level of service and attention to detail, both of which are second to none. I possess proven decision-making abilities, ideal leadership skills and an ability to lead a team of individuals. I am on the lookout for a demanding but rewarding role with a market leading company that is operated by industry professionals. In addition to this I am keen on creating a workplace atmosphere that can only be described as a perfect work ambience for team members.

I have the ability to interact upwards, downwards and laterally. I have a very long track record of converting bedroom accommodation enquiries into bookings on the phone, in person or by mails. In my recent role I was in charge of the overall operations of the Reservations Department and of ensuring its efficient and effective daily operations. My team members and colleagues have publicly praised me for leading and motivating my reservations team. I am good in promoting employee morale and by ensuring their highest level of commitment and pride in the company they work for. I would like to join a company that is looking for candidates with great passion for work, commitment, intellect and experience needed to deliver greater success and results.

CAREER HISTORY

Assistant Reservations Manager – June 2018 to 31st May 2020

Employers name – Melia Desert Palm Resort & Hotel (Managed by Melia Hotels International, Spain) Responsible for the daily operations of reservations department with effective staff management and maximizing room revenue through yield management.

Duties & responsibilities: -

1. Assisting Revenue Manager in rate distribution & rate optimization according to the demand, to maximize daily room revenue with various yield management techniques. (Contributed in a major role in achieving budgets for 6 months consecutively, from Jan 2019 to June 2019). 2. Maintain accurate rates on all online channels and brand website, and prepare daily production reports on revenue picked up by room type, market segment and business source. 3. Determine daily rates, packages & promotions available online & keeps relevant departments informed on operational requirements.

4. Maximizing revenue through regular communication and implementation of the pricing and selling strategies.

5. Conduct weekly & monthly revenue meetings for HODs & management team. 6. Ensuring budgeted room revenue targets are met on monthly basis. 7. Assist Director of Sales to monitor online sales and implement action plans to reduce lost sales on different reservation channels and staying abreast of local competitors and their activities. 8. Develop and maintain close working relationships with MICE team in generating maximum room sales from banquet events & conferences and maintain a cordial relationship with commercial clients. 9. Liaise with F&B Manager, DOSM & FOM to facilitate various offers, promotions & private stay packages to yield maximum revenue.

10. Provide supervision, training, guidance and motivation to Reservations Team from scheduling their shifts, to conducting appraisals and to attain their maximum performance while in the operations.

Assistant Destinations Manager – April 2014 till June 2018 Employers name –Desert Palm Resort & Hotel, Dubai (Managed by Minor Hotel Group, Thailand) Responsible for ensuring that the reservations department provides optimum services to guests, visitors and other hotel departments.

Duties & responsibilities: -

1. Managing the day to day operations of the reservations department and motivating them to deliver a strong sales performance, without compromising on customer service. 2. Overseeing the recruitment, training and development of all reservations staff & enforcing staff shift controls & holiday plans.

3. Ensuring the special handling of repeats and VIP guests. 4. Managing all reservation databases and reservation correspondences and ensuring that information is kept up to date at all times.

5. Maximizing room revenue through guest satisfaction and by repeat bookings. 6. Receiving, handling and processing all reservations on daily basis. 7. Compiling reports on cancellations & no-shows for future business forecasting. 8. Ensuring that the department provides a high level of customer service and meets the brand standard for all reservations.

9. Utilizing resources and incentives as appropriate, to maximize sales and team productivity. 10. Ensuring effective communication between the guests, operations team & the reservations team. Destinations Supervisor – October 2010 to April 2014 Employers name – Per Aquum Desert Palm, Dubai (Managed by Per Aquum Resorts & Hotels, Maldives) Responsible for supervising the daily operations of reservations team and department. Duties & responsibilities: -

1. Provide customers with accurate confirmations on the same day as their booking is processed. 2. Supervising the reservations team and daily operations of reservation department. 3. Trouble-shooting with clients and agents with regards to booking issues. 4. Giving guests accurate travel information and directions. 5. Compiling weekly and monthly reports for department heads and General Manager 6. Supervising the general job performance and training of all reservations staff. 7. Facilitating the sales, promotion, and bookings of the company’s products and services. 8. Being fully conversant with the facilities, services and special promotions offered by the company. 9. Ensuring that communication procedures are effective and efficient on a day to day basis enabling the reservations team to plan and deliver all customer service requirements. 10. Ensuring that the reservations team are focused on converting all enquiries to sales. KEY SKILLS AND COMPETENCIES

Professional

Fully aware of room sales, market segments,

average room rates, occupancy and yield

management strategies.

Experience of working in 4 Star & 5 Star

hotels and resorts.

Excellent interpersonal and communication

skills by oral and written application.

Training and developing team members.

Excellent professional standards.

Proven ability to manage and distribute room

rates effectively.

Proficient knowledge of Microsoft Office, and

IT Front Office system.

Able to interpret and analyze marketing

information.

Excellent people, office and administration

management skills.

Able to analyze and interpret statistical information and act upon it accordingly.

Delegating tasks and responsibilities only to those team members who are capable of executing them.

Excellent level of spoken and written English.

A people’s person who can easily interact with

other people.

Good working knowledge of Microsoft Office, and

IT Front Office system.

Personal

Strong aptitude for coaching and developing

others to help them achieve their potential.

Highly enthusiastic and positive by nature.

Possess an excellent telephone manner.

Courage to challenge poor behaviors/attitudes

that do not deliver service excellence.

Can handle high work pressure situations.

Ability to act with initiative, plan for the future.

Able to work on my own initiative.

Enthusiastic and positive by nature.

Possess excellent communications skills.

AREAS OF EXPERTISE

Hotel Management Softwares – Opera PMS &

IDS (Integral Data Systems)

Fortune Enterprises WISH - Windows based

information systems for Hotels.

Group & Corporate reservations

Budgeting & Forecasting

Date uploads & Rate management on OTAs

Customer satisfaction surveys

Developing staff skills

Trouble shooting

Staff rota and holiday planning

Managing reservation team

Adobe Photoshop, Adobe Lightroom, Adobe

Premier Pro, Adobe Audition

Proficient in Microsoft Office Applications,

Internet Concepts and E-mail

ACADEMIC QUALIFICATIONS

Bachelor of Business Administration (B.B.A.) - from University of Madras

Higher Secondary with Physics, Chemistry & Mathematics - University of Calicut

Secondary School Leaving Certificate (S.S.L.C.) from University of Calicut. PROFESSIONAL QUALIFICATIONS

Diploma in Export Management, IIHM Bangalore, Karnataka, India.

I.T.I. Trade Certificate - Diploma in Electronics.

Advanced Diploma in Computer Applications, Ramsys Cyber Technologies.

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