Consistency is key.
Resume:
Curriculum Vitae
Callan Hendricks
PERSONAL DETAILS:
NAME : Callan Blaise
SURNAME : Hendricks
DATE OF BIRTH : 18TH May 1994
ADDRESS : ** ******** ******
Avondale
Atlantis
7349
CONTACT DETAILS : 067**-*****
E-MAIL ADDRESS : ****************@*****.***
IDENTITY NUMBER : 940-***-**** 087
NATIONALITY : South African Citizen
COMPUTER LITERACY : Yes
LICENSE : Yes – Code 08
HEALTH : Excellent condition
AVAILABILITY : Immediately
EDUCATIONAL DETAILS
TERTIARY EDUCATION : 2 Years of tertiary education (2013 – 2014)(Incomplete)
UNIVERSITY ATTENDED : University of the Western Cape
COURSE : BSc Sports & Exercise Sciences
Student Number - 3374572
SUBJECTS : Kinesiology
Medical Biosciences
English for Education
Computer Literacy
Chemistry
Exercise Physiology
SCHOOL ATTENDED : Worcester Gymnasium
HIGHEST GRADE PASSED : Grade 12
SUBJECTS : English Home Language
: Afrikaans 1st Additional Language
: Mathematics
: Life Orientation
: Life Sciences
: Physical Sciences
: Hospitality Studies
Employment History
- London Residential Management (July 2018 – April 2020)
o Client Operational Support
o Operations department
o Duties:
Answering all calls within Service level guidelines- Execution/delivery of actions and completing tasks to agreed deadlines
Responding to all correspondence within agreed service levels
Logging all maintenance issues and subsequent updates on dedicated property management software.
Ensuring data integrity on the system.
Resolving all reported issues within agreed service levels
Resolving basic accounts queries.
Diary management and the co-coordinating of appointments between the Partner/Property Relationship Manager and 3rd parties
Constant feedback and communication to all persons (internal and external) regarding issues reported
Building relationships and establishing rapport with Clients i.e. Freeholders / Directors/Lessees etc.
Building effective relationships with Suppliers/Contractors, and ensuring that they work to our required Service level Agreements
Negotiating discounts on quotes received
Instructing works and managing contractors through to completion via tendering, purchase instructions, constant follow-up, direction,
General administration i.e. electronic filing scanned documents; creating letters; notices and mail merges.
Inputting new clients onto the system and chasing handover information; applicable notes etc.
Weekly/Monthly reporting to Freeholders/Directors
o Reason for leaving: Retrenched.
- Teleperfomance SA, Back Office (Feb 2018 – Jun 2018)
o Quality Assurance Analyst
o Quality Department for RSA – More Than
o Duties:
Assess each Sales and Retention advisor.
Identifying trends and analysis within the More Than Campaign.
Provide feedback by uploading assessments results.
Provide reports based on the trends of the operational floor.
Formal coaching with outliers for quality.
Weekly external calibrations with a BPO (Business Process Outsourcer).
Internal calibrations with team coaches and subject matter experts.
Assist in Regulatory Compliance training sessions.
Ensure that quality scores are maintained according to the clients’ expectations.
o Reason for leaving: Career growth.
- Teleperformance, More Than (October 2017 – Feb 2018)
o Sales & Retention Customer Agent
o Motor Insurance (UK Based)
o Duties:
Answer all incoming calls and help customer accordingly
Ensure first contact resolution by solving customers query immediately.
Maintain a 100% quality assessment rate
Do new quotes for new customers or existing customers.
Retain customer policies by reviewing their policies and making any amendments if need be so.
Ensure leaving notes on in-house systems used.
Help customer get the best suitable cover.
Ensure that call time, hold time and wrap up times are kept at a minimum.
Ensure that all conversations with customers are abiding to rules and regulations set out by the FCA and the Ombudsman in the UK.
Maintain an excellent customer journey, always striving to maintain a good customer satisfaction.
Complete daily KPI’s as set out by the business.
Awarded Top Growth in Sales and Retention for the month of January 2018
Awarder Top Quality in Sales and Retention for the month of January 2018 o
Reason for leaving: Internal promotion.
- LT Promotions (September 2017 – October 2017)
o Sales Rep (Kirby)
o Sales industry
o Duties:
Ensure appointments are being attended as per schedule.
Canvas by going door to door looking for new prospects.
Help reach targets set out by CEO.
Ensure good quality demonstrations to customers.
Ensure that demonstration kit is clean and contain all its contents as provided.
Do cold calling and follow up on hot leads.
o Reason for leaving: Career growth.
- Mugg & Bean (April 2017 – August 2017)
o Waiter
o Food and Beverage Industry
o Duties:
Ensure recurring business by providing excellence service.
Responsible for cleanliness of Front of House.
Take orders from customers and relay them to the Back of House via Micros.
Serve all food and beverages.
Reception duties (take away purposes).
Ensure quality and quantity of food and beverages are correct before guests receive their order.
To ensure guests have a great experience when visiting the restaurant.
o Reason for leaving: Relocation and career growth.
- PHAT Food and Wine (November 2016 – April 2017)
o Front of House / Assistant Manager
o Food and Beverage industry
o Duties:
Perform all POS tasks and operations.
Facilitate Front of House.
Control seating.
Oversee to tidiness and cleanliness of Front of House.
Reception duties.
Handled all customer related issues.
Train newly employed staff.
Make sure customer leaves the restaurant happy.
Filing of POS invoices.
o Reason for leaving: Career growth.
- GRW Engineering (2014 – 2016)
o Store man / Expeditor
o Motor Industry
o Completed the Basics of Stores and Stock Control while working for GRW Engineering.
o Duties:
Read production schedules and supply stock items according to required date.
Maintain a 100% supply rate.
Maintain a 100% stock rate.
Transport items by use of a forklift.
Keep bin shelving clean, neat and tidy.
Import and export data from the in-house system (WisErp), to excel sheets.
Perform clerical functions:
Data transfer
Data capture
Filing of job issues and returns
Filing of all parts received and dispatched
o Reason for leaving: Career growth.
SKILLS AND HOBBIES:
- Skills
o Can read, write and speak English and Afrikaans fluently. o Can communicate with all kinds of people.
o Can perform clerical functions really well.
o Familiar with Windows and windows packages such as MS Word, MS Excel, MS PowerPoint and Internet Explorer
o Can perform task in a team and independently.
o Analytical thinker.
- Hobbies
o Listening to any form music
o Enjoying playing Football & Billiards (Pool/Snooker) o Enjoy the outdoors (Hiking, Swimming, Jogging)
o Tennis (1st and 2nd team for Worcester Gymnasium)
o Soccer (1st team United Pirates FC) 2016 – 2017
o Rugby (2nd team for Worcester Gymnasium)
o Cricket (u. 14A, u. 15A & u. 19B for Worcester Gymnasium)
REFERENCES:
Alex Lane
Property Manager
Lrm
Ingrid Risse
Line Manager – Operations Manager
Lrm
Fabian Rensburg
Assistant Call Centre Manager
Teleperformance
Charmaine de Lacey
Manager
LT Promotions
Neoleen Eftha
General Manager
Mugg & Bean
Antoinette Joubert
HR Officer
GRW Engineering
Maryke Hugo
Former Manger
GRW Engineering
Antonio Soares
Owner
PHAT Food and Wine
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