Customer service Executive

RESUME

VIDUSHI JAIN

Contact No- 91-999*******

E-Mail: ****.******@*****.***

LinkedIn: https://www.linkedin.com/in/vidushi-jain-163164112

Career Objective

To gain knowledge and work experience by aligning with a reputed organization to work, explore and utilize the best of my abilities while studying and being innovative and flexible. Highly motivated and dedicated individual seeking a full-time position in an innovative organization that fosters an environment of creativity and continual learning among employees.

Summary

●Effective and pleasant personality with good communication skills.

●Possess good leadership qualities and good at handling stressful situations .

●Quick at Learning and Adaptability.

Organizational Experience

Ienergizer IT Service Pvt LTD.

Ienergizer is a global provider of Business Process Outsourcing (BPO) solutions. It helps leading companies in the Healthcare, BFSI, Gaming, Publishing and Legal Industries achieve success in outsourcing mission-critical business processes.

Process Name: Sprint

Designation: Senior Executive Customer Service

Duration: 28th September 2014 - 10th March 2017

Key Responsibilities:

●Resolving customer's queries, request and complaints.

●Providing information about plans and upgrades and assisting them in placing the order.

●Follow up to ensure that appropriate actions are taken on customer's requests and complaints.

●Tagging QRCs on Agent’s Portal.

Mindforce Research Pvt LTD

MindForce Research (an ISO 9001:2008 and ISO 20252:2012 certified company) is a primary research firm helping organizations who aim at increasing their presence in local markets by assisting them in retrieval and analysis of endless data flows of primary and secondary information. It provides premium Market Research Solutions powered by innovative methodologies, knowledge and experience.

Designation: Primary Research Associate

Duration: 3rd July 2017-2nd February 2018

Key Responsibilities:

●As a part of market research across several domains including IT, healthcare, Economics and others, gather the perceptions of C-level executives for market trends, innovations and technology to understand current market penetration, challenges faced by businesses and their future goals.

●Conduct interviews with the top management (C-Level Executives) after screening them as per assigned projects and quota assigned by clients.

●Recruit industry experts across the world for Focus Group Discussions on topics such as Cloud Computing, Digital Transformation, Multi-system operators, Workforce Transformation etc.

●Generating database through various secondary sources: LinkedIn, Google, Hoovers, Bloomberg.

●Conduct interviews via CATI and CAWI methods with the Directors and C-level executives.

●Present the information and generate insights along with verification and adding more information through secondary research.

Key Clients: Forrester, KPMG, IDC etc.

R1RCM (Accretive Health)

R1 RCM is an American healthcare revenue cycle management company servicing hospitals, health systems and physician groups across the United States. The company provides end-to-end revenue cycle management services as well as modular services targeted across the revenue cycle including pre-registration, financial clearance, charge capture, coding, billing and follow-up, underpayments, and denials management.

Designation: Accounts Receivable Associate

Duration: 6th August 2018- 2nd February 2019

Key Responsibilities:

Perform pre-call analysis and check status by calling the payer or using IVR or web portal services.

Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference.

Record after-call actions and perform post call analysis for the claim follow-up.

Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact.

ACADEMICS

Year(s)

Qualification

Board/University

Institute

Percentage/ CGPA

2015

B.Com (Hons)

Delhi University

School Of Open Learning

55%

2012

12th

C.B.S.E

Sarvodaya Girls Sr Sec School, Mayur Vihar, Delhi

76%

2010

10th

C.B.S.E

Yadu Public School, Noida

84%

TECHNICAL SKILLS

●Tally

●MS Excel

●MS Office: Word, Access, Power Point.

STRENGTHS

●Quick Learning, Adaptability and loyalty

●Strong listening and Analytical skills

●Good presentation, communication, and interpersonal skills

PERSONAL DETAILS

Date of Birth: 2nd August 1994

Current Address: Flat No- 103, E-51, Balaji Enclave, Gali No- 10, Govindpuram, Ghaziabad, 201013

Languages Known: English and Hindi

Father’s Name: Mr. N.K. Jain

Gender: Female

Nationality: Indian

Marital Status: Unmarried

DECLARATION:

I hereby declare that the above information is true to the best of my knowledge.

Date:-

(Vidushi)

Place:-

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