Office Assistant Service

Donvan Cagulada

Address Abu Dhabi, AZ

Phone 052-***-****

E-mail **************@*****.***

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any tasks. Motivated to learn, grow and excel in any opportunities.

Skills

Technical assistant

Qualified daily living activity assistant

Self motivation

Computer Literate

Welcoming Visitors

Providing Customer Support

Teamwork and Collaboration

Work History

Dec 2018 - Apr 2020

Receptionist/Office Assistant

Mirage Cleaning Services, Abu Dhabi, UAE

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Receive in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Kept reception area clean and neat to give visitors positive first impression.

Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Supported various administrative duties by proofreading, transcribing and invoicing.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Routed incoming mail and messages to relevant personnel without delay.

Maintained building security by monitoring logbook and issuing visitor badges.

Sorted, received and distributed mail correspondence between departments and personnel.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Arranges meetings by reserving rooms and and serving refreshments

Helping the associate, staff, or other management staff in doing their responsibilities.

Feb 2017 - Oct 2018

Client Service Associate

BDO Unibank, Sta.Mesa, Manila, Philippines

Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.

Built long lasting relationships with clients by listening, offering insight and being valuable resource.

Provided each client with exceptional level of service by responding quickly to issues and answering questions.

Presented financial aid workshops to help groups of students and parents navigate process.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Worked with customers to understand needs and provide service.

Maintained excellent attendance record, consistently arriving to work on time.

Jul 2015 - Dec 2016

Office Support Staff Member

Provincial Capitol Office Of Dinagat Province, Dinagat Islands, Philippines

Coordinated board and committee meetings, including schedules, information preparation and distribution.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Maintained clean reception area to promote positive, professional environment for all stakeholders, including clients.

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Increased customer service success rates by quickly resolving issues.

Ordered and distributed office supplies while adhering to fixed office budget.

Served as corporate liaison for finance, IT and marketing departments.

Education

Jun 2011 - May 2015

Bachelor of Science: Tourism Management

Saint Paul University Surigao (SPUS) - Surigao City, Philippines

Jun 2006 - May 2010

High School Diploma

DREESMNHS - Dinagat Islands, Philippines

Languages

Tagalog and English

Interests

Playing Sports

Contact this candidate