Assistant Life Insurance

R A M I L D. N A U N G A Y A N

PH :*** C San Antonio St., Roosevelt, Quezon City, Philippines 1105

CP no.: 091******** / 099********

Email Address: ***********@*****.***

CAREER OBJECTIVES

Seeking a fulfilling position in the field of Information Technology that offers growth opportunities and allows me to utilize my leadership skills and experience. WORK EXPERIENCES

February 2019 to June 2019

Fexco Philippines, Inc.

Unit 905 One Global Place

Bonifacio Global City, Taguig City

Information Technology Operations Head

IT DEVELOPMENT

• Manage major IT Projects

• Ensure IT projects are completed in a timely manner and within budget

• Identify key issues affecting work of the organization; develops and implement effective and short term strategy to address key issues and achieve the goals and objectives of the organization.

CORE IT INFRASTRUCTURE

• Maintains high level of proficiency in the core function, seeking opportunities to expand knowledge of current technical and business issues and change policies, procedures and practices impacting on the work of the organization. PEOPLE DEVELOPMENT

• Assess and Mange IT personnel unique developmental needs; provides development opportunities that maximizes IT personnel potential and contribute to the achievement of the organizational goals.

Duties and Responsibilities:

• Provide leadership to the IT Operations Group in the areas of Technical Support, IT Infrastructure Management, Systems Management and Development, Testing and Implementation of technical requirements, Coordination with necessary IT HQ and global stakeholders while maintaining focus on the company’s strategic goals.

• Provide timely execution of communications and technological initiatives toward the vision and roadmap.

• Collaborate directly with the Management Team and key personnel in other departments to identify, recommend, develop and implement cost-effective technology solutions to support policies and directives.

• Manage and ensure timely production of all new products, services and other project deliverables.

• Oversee and manage the organization’s corporate data systems and technical support services

• Ensure company’s technology infrastructure and operating procedures meet or exceed current standards.

• Identify and evaluate emerging technologies to prepare infrastructure to support future business needs.

• Manage effectively the department/group’s budget.

• Perform additional duties as assigned by the CIO

• Administer and monitor daily and monthly computer operating systems.

• Prepare reports and ensure optimal performance and maintain records of service level agreements for vendors, partners, and customers.

• Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.

• Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.

• Assist technical staff to check and ensure resolution of all issues to achieve all objectives.

• Administer all spheres of OC physical planning, provide security and backup for recovering systems.

• Determine availability of systems and IT network application process.

• Design and maintain all IT processes according operation policies through standardization of methods.

• Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.

• Participate and manage all communication IT technical direction and initiatives.

• Monitor all communication for each customer to assess operations within timeframe.

• Administer and provide upgrade to systems and escalate issues.

• Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.

• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.

• Analyze all continuous up gradation process through various proactive self-initiated projects and ensure efficiency.

• Monitors all e-commerce transactions of customer. Ensures that process transactions are approved.

• Ensures the inventory of IT peripherals via the inventory system

• Determines the availability of point of sales systems in the network March 2015 to February 2019

BDO Unibank,

EBC Building, corner Roosevelt St,

Ortigas Avenue, San Juan City

Junior Assistant Manager

System Administrator

Hardware and Software Administration

● Research and recommend hardware and software development, purchase, and user

● Troubleshoot and resolve hardware, software and connectivity problems

● Record and maintain hardware and software inventories, site and/or server licensing, and user

● access and security

● Install, configure, and upgrade desktop hardware and peripherals to include: network cards,

● printers, modems and add in boards

● Plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces

● with the operating systems

● Maintains and audits inventory of all hardware and software acquisitions Achievements:

• Credit Scoring Migration – Production and DR (2 weeks) – July 2018

Upgraded Operating Systems from Windows 2008 to Windows 2012 R2 Standard

Upgraded MS SQL from SQL 2008 to SQL 2014

Performed Vulnerability Assessments to server via Qualys

Performed Server hardening for compliance

Software Deployment of Credit Scoring System

• Negative List Database Migration Production and DR (48 hours) – February 2018

Upgraded Operating Systems from Windows 2008 to Windows 2012 R2 Standard

Upgraded MS SQL from SQL 2008 to SQL 2014

Performed Vulnerability Assessments to server via Qualys

Performed Server hardening for compliance

Software Deployment of Negative List Database System

• BDO Life Migration to BDO Domain – November 2017

Transfers of servers to BDO Domain

Asset transfer to BDO Unibank

Various software deployment for BDO Life Applicatio September 2014 – February 2015

CFSharp Manning & Shipping Services

Competitive IT Solutions

Intramuros, Manila

IT - Supervisor II

Network and System Administrator

• System Administration

• Monitoring of Hardware Performance

• Monitors and check memory and processor usage of servers

• Creates users for access to the system and internet

• Maintains the Active Directory and Users of the organization

• Maintains Database server

• Monitors tables spaces and database processes

• Audits systems facilities

Access grants

Group Policies

System Policies

May 2001 – August 2014

Charter Ping An Insurance Corporation

Makati Head Office

IT - Supervisor II

Network and System Administrator

• System Administration

• Monitoring of Hardware Performance

• Monitors and check memory and processor usage of servers

• Creates users for access to the system and internet

• Maintains the Active Directory and Users of the organization

• Maintains Database server

• Monitors tables spaces and database processes

• Audits systems facilities

Access grants

Group Policies

System Policies

• Network Administration

LAN and WAN Connection

Check and monitors the connection of users nationwide

Performs regular checking of PC LAN, Switches and HUBs

Visits branch to ensure connectivity

Configures routers and print servers

Performs network monitoring

Provides updates of network status

Prevention of Virus Attacks within the organization

Performs routine check on all viruses

Coordinates with MBTC with regards to new policies regarding anti-virus

Check and updates anti-virus agents and engines nationwide

• Server Administration

Creates accounts for users

Monitors user mailbox resources

Creates policies for users

Maintains Domain Controller and Exchange Server

Audits server policies created

Research and recommend hardware and software development, purchase, and user

Troubleshoot and resolve hardware, software and connectivity problems

Record and maintain hardware and software inventories, site and/or server licensing, and use

Attends to hardware and software related problems nationwide Achievements:

• Assistant Project Lead for IT Infrastructure – Head Office Renovation - 2014

Designed IT Server Room

Designed Network Connectivity to all department

UPS Distribution

Designed distribution

Capacity Planning

• Assistant Project Lead for the creation of Disaster Recovery Center for Charter Ping An Insurance – 2012

• Project Lead for IT Infrastructure - Branches

Branches – 13 (Nationwide)

Network Connectivity

• Designed Network for branches

• Recommended connectivity from DSL to Lease Line

• Performance Test

Hardware Deployment and configuration

Application Testing

Servicing Units – 10 (Toyota and Isuzu Dealers)

Network Connectivity

• Designed Network for branches

• Recommended connectivity from DSL to Lease Line

• Performance Test

Hardware deployment and configuration

Application Testing

• Assistant Project Lead for migration of Genisys Application from Oracle 9 to Oracle10g (24 hours)

• Systems / Network / Infrastructure Administrator – 2008 to 2014

Capacity Planning

Recommends Network Connectivity

• VPN

• ISP

Migration of Server applications

Documentation

IT Policies

EDUCATION

1996 – 2000 College

BSCS Major in Computer Science

University of Perpetual Help Rizal

Las Piñas City

1992 – 1996 High School

Don Bosco Technical College

Mandaluyong City

1984 – 1992 Elementary

Don Bosco Technical College

Mandaluyong City

PERSONAL SKILLS

System Programmer

Pascal, Turbo Pascal, C, C++, Foxpro, Visual Basic Computer Literate

Microsoft Office 2000, 2003, 2007 and 2010, Microsoft Windows 95-98, Windows XP Home and Pro, Windows 7 and 8, Windows Server 2000, 2003, 2008 and 2012 Microsoft Exchange 2000,2003

and 2010, Oracle 7, 9, and 10G, Impromptu Software and Microsoft SQL 2008 and 2012

(Configuration)

HyperV and VMWare configuration

Troubleshoots PC and other hardware-related problems TRAININGS AND SEMINARS ATTENDED

• July 2016 MS SQL Server 2014: Always On Microsoft Availability

• June 2014 - Edupro

Configuring, Managing and Trouble Shooting Microsoft Exchange Server 2010 SP2 with certification

• April 2014 - Edupro

Installing and Configuring Windows Server 2012 with certification

• November 2010 - DBWizards

Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure with certification

• November 2010 – DBWizards

Configuring, Managing, Maintaining Windows 2008 Servers with certification

• November 2008

ITIL V3 Foundation” Fraser Place, Makati

ITIL V3 Certified with

A passing grade of 78%

Passing rate is 60%

• June 2008 – IBM Philippines

Windows 2003 Server Fundamentals”

• October 2003

Introduction to Windows 2003

• October 2002 - Insurance Institute Association Of the Philippines

• Basic Non – Life Insurance Training”

PERSONAL DATA

Birth date/ Birthplace: August 30, 1979/ Quezon City Height: 5’4”

Weight: 165 lbs.

Nationality: Filipino

Language Spoken: Filipino & English

Religion: Iglesia Ni Cristo

CHARACTER REFERENCES

ANNELIDA M. OANE ANGELICA KHAEY R. ROSALES

I.T. AVP Consultant Relationship Manager

Mercantile Insurance Radius Telecoms

092*-******* 9043933

Contact this candidate