Telecom Professional (Network and Customer Operations)
Resume:
Email: *****.*******@*****.***
TELECOM PROFESSIONAL Tel (Pri): +92-33-282*-****
https://www.linkedin.com/in/annas-hussain/
Tel (Sec): +92-34-582*-****
EXPERIENCED Telecom Engineer
Seasoned Telecom Engineer with more than Twelve years of experience in Network & Customer Operations, Planning, Deployment, Commissioning, Testing, Business Operations, Vendor management
& Support of next-generation wire-line networks. A high-energy and intuitive individual with strong analytical skill-sets. Proven ability to achieve short as well as long-term bottom-line results through strong technical and management orientation. Commitment to effective team building and strong peer relations.
CAREER HIGHLIGHTS & ACHIEVEMENTS
Experience of managing small and large set of teams from 25 to 220+ employees.
Highly skilled in managing tier-1 & tier-2 operations of core long haul & access networks.
Responsible for planning of new requirements, capacity planning includes both Network and Customer Services (L1, L2 & L3).
Responsible for GPON network planning, BOQs, implementation and customer support.
Projects implementation for both Network and Customer based solutions.
Successfully carried out Network Transformation Project (NTP) of L1 & L2 100+ nodes with PTCL.
Delivered multiple projects with efficiency under IT implementation, including server infrastructure, critical application server installations, testing and QA in 2012, 2014, 2015-16 & 2017.
Artificial Intelligence – AI for everyone certified and working for python certification.
Implement L2 Cisco switches nationwide to enhance the management of core long haul system of Multinet.
Carried out Nationwide DWDM & SDH nodes deployment and optical link commissioning with acceptance for Multinet Long Haul Transmission Network (100+ nodes).
Performed Network Upgrade and Network Roll-Out for entire nationwide core network in 2015-16.
Vast experience of managing vendors like Coriant (ex. Nokia Siemens networks), Huawei, NOKIA, Emerson, Starcom for Raisecom products, Keymile, Affalok and PENTA consultant for AMC proposals.
Successfully commissioned, upgrade firmware & manage Network Management System and NEs.
Took initiative to automate Network Operation Center. Develop and implement relational database management systems (RDBMS) with the support of in-house IT team successfully resulting efficiency to the system.
Guided teams in the Configure and management of unmanaged nodes installed for LDI network using L2 switches.
Have vast experience of communication with different cable landing stations (CLS) & NOC teams (PTCL, Transworld, Worldcall, Wateen, Mobilink, CMPAK (Zong), Ufone & Telenor).
Have vast experience of communication with different carriers, operators & bulk customers (PTCL, Transworld, Worldcall, Wateen, Telenor, Verizon Business, TATA communication, Airtel, Orange Business, Dialog, Starhub, PCCW, Vodafone, BT) and an in-house IP-Core, Voice department for fault troubleshooting & planned activities.
Have vast experience to work with cross-functional departments like Supply Chain Management, Finance and other relevant teams.
Excellent concept of Trouble Ticketing systems from its initiation till closure.
Excellent in troubleshooting and testing of Domestic and International TDM circuits of various capacities like E1, DS3/E3, STM-1, STM-4, STM-16, ETHERNET, FE & GE services that includes EoS (L2 and Transparent services).
Author of numbers of SOPs and Technical manuals implemented at Multinet Pakistan
Trained numbers of junior engineers for Network Operation Center (NOC) & operations.
Coordinate with Int’l customers like Telekom Malaysia, Verizon Business, Orange, Tata, Airtel, Epsilon, CMC, Vodafone, Dialog, Starhub, Telsetra, HGC and IX Telecom for high level troubleshooting.
Implement test beds at three locations nationwide for internal R&D and troubleshooting scenarios. ANNAS HUSSAIN
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KEY STRENGTHS AND CORE COMPETENCIES
More than Twelve years of experience in the field with more than Seven years experience of managing teams, vendors which includes periodic meetings, project implementations, fault resolution and etc.
Kept working for self-development and recently completed Artificial Intelligence certification
I have very good communication skills; work well either leading or being part of a team, capable of working on several tasks at once. Exceptional listener and communicator who effectively conveys information verbally and in written.
Highly analytical and problem solving skills and demonstrated talent for identifying, scrutinizing, improvising and streamlining complex operational challenges.
Results-driven achiever with exemplary planning and organizational skills along with a high degree of detail orientation.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Highly motivated self-starter who takes initiative with minimal supervision.
Always like to listen new ideas and adopt alternative approaches.
Understands and follows all applicable institution policies and procedures. Strong follower of standard operating procedures (SOP).
Stretchy team player who thrive in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly digest new concepts. EMPLOYMENT HISTORY
PAKISTAN TELECOMMUNICATION COMPANY LTD.
(PTCL)
SENIOR BUSINESS MANAGER – OPERATIONS
APR, 2018 TILL DATE
Managing zonal telecom setup of PTCL that includes both customer and network operations, planning and implementation of FTTH, core & access networks. During the tenure, implemented procedures that has not only improved the customer services but increase revenue as compared to last three years. Major responsibilities are (but not limited to):
Key Responsibilities:
Efficiently managing team of 220+ employees to ensure smooth network and customer operations (both core and access), while ensuring SLAs and KPIs.
Responsible for GPON (FTTH) network planning, implementation, node configurations and BOQ.
Successfully leading team across the board while focusing teams towards business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Managing departmental budget planning including CAPEX and OPEX, that increases the bottom line results.
Development of weekly, monthly & quarterly executive presentation and reports to facilitate project evaluation and process improvement.
Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls. Key Achievements:
Successfully achieved business objectives, improve revenue upto 6% and enhance customer experience.
Successfully completed Network Transformation Project (NTP) of 35 L1/L2 network elements within two-months record time.
Lead and complete another project of NTP consist of 70 network elements in three-months record time.
Planning of FTTH (GPON) network consist of 3444 ODN.
Devises strategies to deal with connections with repeated/prolonged faults and reduce aging.
Improve start to end process of providing new L1 & L2 services to customers smoothly within 24 hours.
Enhanced customer service experience and improve MTTR from 130 hours to 40 hours with existing set-up.
Implement Business Operation enhancement procedures includes improve TAT, increase customer base. Page 3 of 7
MULTINET PAKISTAN PVT. LTD.
AN AXIATA GROUP SUBSIDIARY
MANAGER – CORE NETWORK OPERATIONS & ENGG.
JAN, 2017 TILL MAR, 2018
Managed entire Transmission Operation of Nationwide Core and Access networks with a team of 25+ individuals for routine operations and projects implementation. Proud to manage Multinet’s core network set-up without vendors support for more than 2 years efficiently. Major responsibilities are (but not limited to):
Key Responsibilities:
Managed nationwide operations of Core Long Haul and Access Network effectively with a team of 6 direct and 25+ indirect team members nationwide.
Tier-1 & tier-2 24x7 operations of core long haul & access networks.
Planning of new requirements, capacity planning includes both network and customer capacities.
Responsible for smooth operations and customer support of TDM and L2/L3 International (via Submarine Cables) and domestic customers nationwide, while ensuring SLAs and KPIs.
Remote support (RHS) for customer premises equipment includes both CISCO & JUNIPER.
Conduct training of junior engineers for Network Operation Center (NOC) & field operations.
Day to day work with cross-functional units including Supply Chain, Finance, Sales and other teams.
Manage departmental budget planning including CAPEX and OPEX. Key Achievements:
Successfully delivered multiple projects under IT implementation, including server infrastructure, critical applications server installations, Testing and QA in 2017-18.
Successfully commissioned, upgrade firmware of over 100 NEs nationwide, included Huawei OSN & Coriant HiT7300/70xx
Part of project planning team of Silk-Route-Gateway (SRG-I) submarine cable system.
Managed network effectively and efficiently without vendor support for Huawei, Coriant (Ex. NSN), NOKIA, Emerson, Powerone and Keymile while ensuring 99.99% network uptime for consecutive years.
Took initiative to automate Network Operation Center. Develop and implement relational database management systems (RDBMS) with the support of in-house IT team successfully resulting efficiency to the system while decreasing 20% of work load from front-end teams.
Implement operation enhancement procedures that excluded the need of vendor support while saving more than USD 300,000 per year for two years
MULTINET PAKISTAN PVT. LTD.
ASST. MANAGER – TRANSMISSION OPS & NOC
APR, 2013 TILL Dec, 2016
Managing entire Transmission Operation & NOC teams of Multinet for tier-1 and tier-2 operations and projects implementation. Proud to manage Multinet’s core network set-up without vendor (Coriant i.e. ex. NSN) support since August 2012 till September 2016 efficiently. Major responsibilities are (but not limited to):
Key Responsibilities:
Act as highest level for the resolution of network relevant problems in organization.
Authorized to implement projects for network enhancement and to up-keep the core network setup.
Manage vendors including Coriant (ex. NSN), Huawei, Affalok, Starcom for Raisecom products, Makkays for Keymile UMUX, Emerson and Eltek for BRS products, while also worked with PENTA consultant for AMC.
Conduct monthly meetings with partners and vendors (as required) for smooth delivery of projects and operations.
Responsible for communicating with different cable landing stations (CLS) & NOC teams (PTCL, Transworld, Worldcall, Wateen, Mobilink, CMPAK (Zong), Ufone & Telenor. Page 4 of 7
Responsible for communicating with different carriers, operators & bulk customers (PTCL, Transworld, Worldcall, Wateen, Telenor, Verizon Business, TATA communication, Airtel, Orange Business, Dialog, Starhub, PCCW, Vodafone, BT) and an in-house IP-Core, Voice department for fault troubleshooting & planned activities.
Coordinated and worked with Int’l customers like Telekom Malaysia, Verizon Business, Orange, Tata, Airtel, Epsilon, CMC, Vodafone, Dialog, Starhub, Telsetra, HGC and IX Telecom for high level troubleshooting.
Close coordination with business unit teams both domestic and international for project implementations and operations
Remote hand support (RHS) to customer premises equipment includes both Cisco & Juniper.
Day to day work with Supply Chain Management, Finance, Sales and other relevant teams. Key Achievements:
Carried out Nationwide DWDM & SDH nodes deployment and optical link commissioning with acceptance for Multinet Long Haul Transmission Network (100+ nodes).
Performed Network Upgrade and Network Roll-Out for entire nationwide core network in 2015-16.
Successfully commissioned, upgrade firmware & manage Network Management System and NEs.
Grand Data Center migration from one location to another having 25+ racks with record Zero service outage in 2014.
Design and implement management of unmanaged nodes installed for LDI network using L2 switches.
Reimplementation of clock synchronization plan nationwide on Coriant HiT70xx & Huawei OSN series successfully.
Design and implement L2 CISCO switches Nationwide to enhance the management of Core Long Haul System.
Implement and compiled procedure of periodic link optimization of DWDM Long Haul Network using Optical Spectrum Analyzer (OSA) which improves network heath and decrease OPEX.
Successfully innovate test labs at three locations nationwide for internal R&D and troubleshooting scenarios to simulate scenarios of network enhancement and for critical problem resolutions.
Designed and implemented best in-class network ticketing system that was adopted by domestic as well as international telco partners like Wateen, Worldcall, Jazz and AfghanTel due to its operational efficiency
Proud to provide specially designed training on Network Center and Field operations to int’l partner, Aftel NOC team
Author of numbers of key SOPs and Technical manuals implemented at Multinet Pakistan MULTINET PAKISTAN PVT. LTD.
TEAM LEAD – TRANSMISSION OPS & NOC
JAN, 2012 TILL MAR, 2013
Leading Core Network Operation & NOC team of Multinet Pakistan. Managing multiple-vendors efficiently and executing installation, testing and operations of Transmission network across Pakistan. Assisting line manager in managing 24x7x365 Transmission operations and NOC department. Major responsibilities are
(but not limited to):
Key Responsibilities:
Managed Five-member team of engineers for Nationwide Network Operations of backbone and metro networks.
Multi-vendor experience of transmission products including NSN, Huawei, Keymile, Raisecom, Eltek.
Monitors, analyze, operates, installs and maintains telecommunications solutions, data and equipment in addition to troubleshooting any type of hardware, software or circuit problems to ensure that solutions perform in a manner which best meets business needs and objectives.
Coordinate with local as well as NSN foreign technical experts for early restoration of faults as required.
Good experience with multiple operators in the country that include Wateen, Mobilink, PTCL, Worldcall, Nayatel & Transworld for testing and troubleshooting.
Lead monthly transmission and metro Preventive Maintenance activities across Pakistan.
Conduct site audit survey of Long Haul sites in March, 2012 Page 5 of 7
Key Achievements:
Project planning and implementation of cross-border network project in Mar, 2013
Implementation of Network Clock Synchronization and DCN plan (IP controlled) over SDH in April, 2012.
Migrate OSI base network elements of Long Haul and Metro Transmission Network to IP in May, 2012.
Troubleshoot Huawei iManager U2000 NM problems without any support from vendor.
Played key role in managing and implementing innovative SOPs and work procedures across the board.
Author of numerous SOPs, incident reports, RFO reports. MULTINET PAKISTAN PVT. LTD.
SENIOR NETWORK ENGINEER – TRANSMISSION NOC
JAN, 2011 TILL DEC, 2011
Lead Transmission NOC team and Operation team of Multinet Pakistan as a senior member. Managed and execute Installation, Testing and Operation of DWDM and SDH network elements across Pakistan. Assist line manager in reports preparations and junior teams for day-to-day fault management and service management operation. Major responsibilities were (but not limited to): Key Responsibilities:
Look-after all aspects of 24x7x365 smooth and efficient operations of Network Operation Center (NOC) for Metro & Long Haul Nationwide Optical-Transmission Network.
Provide and formulate plans as 2nd level support to critical and major faults, coordinate with remote and vendor teams as and when require ensuring early restoration of these faults hence optimizing network availability.
Provide incidents and RFO reports to respective entities for network (core/access) or ISP related faults, attend service/node (SHF/NHF) handovers with relevant departments.
Responsible for the monitoring and management of the network operation including O&M process compliance, transformation (operation excellence program), operation maturity etc.
Coordinate directly with internal and external customers including international customers like Verizon Business, Telekom Malaysia, IX Telecom, TATA and others as necessary.
Serve as a focal point to communicate and resolve interface and integration issues with other teams.
Track and conduct routine preventive maintenance of ISP Long Haul & Metro nodes across Pakistan and ensure timely completion of schedule.
Configuration & engineering of complex circuit for carrier/bulk customers, UNI/NNI segments and/or various protection schemes.
Implements and maintains cross-connect, patch panels, fiber modems and various analog and digital signaling systems.
Coordinate numerous 3rd party vendors like Wavetech for video walls, Powerone, Saltec, C-Track GIS system.
Experienced with trouble tickets system of vendor Nokia Siemens Networks (NOLS/resolve tool) for major and critical faults and coordinate with local and foreign technical experts for early restoration of the problem.
Other task includes, routine audit of network segments and circuits, ensure (24x7) availability of TNMS network, resolving TNMS/DCN related problems.
Key Achievements:
Project planning and implementation of Project ITTEHAD (phase-2) cross-border network project in Mar, 2010.
Implemented disaster recovery and business continuity plan for transmission NOC & operations.
Optimized and upgrade TNMS server machines, DCN network and APS upgrades of SDH/DWDM nodes.
Designed financial proposal for energy and cost saving of USD 320,000 per annum at Multiple long haul sites nationwide while eliminating fuel consumption.
Implementation of quarterly and annual network performance reports for CxO.
Designed and implemented network incident alerts after getting approved and appreciated from CEO. Page 6 of 7
MULTINET PAKISTAN PVT. LTD.
NETWORK ENGINEER – TRANSMISSION
JAN, 2008 – DEC, 2010
Served as a core surveillance engineer at NOC from Jan, 2008 – Dec, 2009 and In-charge NOC from Jan, 2010 to Dec, 2010 and had following roles and responsibilities. Key Responsibilities:
Network vigilance in shifts for the entire Longhaul & Metro Optical Transmission Network, fault and alarm acknowledgment and receive end-customer problem/complaint.
Provisioning and maintenance of electrical services like E1, E3/DS3; optical services like STM-n and EoSDH based L2 services with/without LCAS/VCAT.
Monthly shift roster and adjustment/updates as/when required.
Responsible for manage the communication with client and third-party provider. Key Achievements:
Conduct nationwide Long haul project implementation “PROJECT ITTEHAD” at LH sites including all forms of work like OSP (civil, FF, Aircon, Genset) and ISP (DWDM, SDH, BRS) deployment and commissioning.
Create Trouble Ticket System related to network and/or end-customer problem. Filter OFC related problem and report to OFC O&M (Metro/Longhaul) teams, filter EME/network related problem and report to concerned entities. EQUIPMENT HANDS ON AND UNDERSTANDING
HUAWEI, CORIANT (Ex. Nokia Siemens Networks),
ZTE, Keymile, Raisecom by Starcom
GPON, FTTx, DWDM, SDH, PDH, OTN, EoSDH
BERT (Parascope Lite, ANT-5/20, SUNRISE
Artificial Intelligence Data Science using Python (In progress)
Optical Fiber Cable Media converters & protocol converters
Long Haul & Metro Networks Keymile SDH UMUX 1500 & 1200
MPLS-TP, EoS or NG-SDH ODF, DDF, FDH, FAT & patch panels
FE, LAN/WAN, VLANS SAP/Supply chain management (PR, PO & PC)
Routing, switching (cisco/juniper) Optical power/ Source meter, OTDR & OSA
International and Domestic Private Lease Circuits
(IPLC, DPLC, IEPL, DEPL, LEASED LAMBDAS)
Protection schemes (BSHR, BSHR-X, SNCP, 1+1,
ASON)
EDUCATION
MASTERS IN BUSINESS ADMINISTRATION – APR, 2017
FROM IQRA UNIVERSITY WITH 3.30/4.0 CGPA
BS, ELECTRONICS ENGINEERING – DEC, 2007
FROM SIR SYED UNIVERSITY OF ENGINEERING & TECHNOLOGY WITH 3.32/4.0 CGPA Page 7 of 7
TRAININGS CERTIFICATIONS AND ACHIEVEMENTS
Artificial Intelligence for Everyone – 2019
ONLINE CERTIFICATION FROM deeplearning.ai On COURSERA Data Science Certifications – 2020
ONLINE CERTIFICATION FROM deeplearning.ai On COURSERA GPON TRAINING – 2018
PTCL TRAINING CENTER, KARACHI, PAKISTAN
NOKIA MOTIVE – 2018
PTCL TRAINING CENTER, KARACHI, PAKISTAN
HUAWEI TRAINING (OSN 3500/7500/6800) & IMANAGER U2000 – 2015 HUAWEI TRAINING HEADQUARTER, SHENZEN, CHINA
SUNRISE TELECOM STT-ONE TESTER TRAINING – 2013
INTERNATIONAL TRAINING AT SUNRISE, U.A.E
HUAWEI IMANAGER U2000 AND SDH OPTIX OSN TRAINING – 2012 TRAINING PROGRAM FROM HUAWEI
CISCO CERTIFIED NETWORK ASSOCIATES (CCNA) – 2012
TRAINING PROGRAM FROM ETRONICS
EMERSON BRS (DC POWER SYSTEM) TRAINING – 2010
BY NOKIA SIEMENS NETWORK
DWDM & SDH TRAININGS – 2008 & 2009
BY NOKIA SIEMENS NETWORK
KEYMILE SDH TRAINING – 2009
BY MAKKAYS
Time Management, Active Listening, Netiquettes, Etiquettes, Motivation, The Artful Persuaders
& Business Communication Trainings – 2009, 2010 & 2011 AT MULTINET PAKISTAN PVT. LTD.
Effective Problem Solving and Decision Making – 2018 AT PTCL TRAINING CENTER, KARACHI, PAKISTAN
Research Paper
“Underlying Factors Influencing Consumers’ Trust and Loyalty in E-commerce” PUBLISHED BY SAGE JOURNALS – DECEMBER, 2019
CAREER PREFERENCES
JOB TYPE WILLING TO RELOCATE DESIRED SALARY WILLING TO TRAVEL DESIRED LOCATION Permanent Yes Negotiable Yes Any
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