Engineer Desktop Support

EDWARD LU

***-** **** ******, ********, NY *****

Home: 718-***-**** • Cell: 917-***-****

*******@*****.***

Computer Skills: Operating Systems Windows10, 8, 7, All Mac OS X, HP Think Client, Android and POS retail system. Microsoft Active Directory, SCCM. UNIX, VMS, New York Columbia Cornell Hospital PC upgrade Window 10 roll out. Citrix, IBM Smell business SR650, SR630 SR550 Rack Server. M serial

Workstation, All ThinkPad Laptop.

Networks TCP / IP, Close Circuit/Wi-Fi, CCTV. Coaxial, Fiber Optic and CAT5/6 Cable installation.

Wireless Router. Cisco Wireless Access point, Cables modem network. Install and wiring Network Cable.

Software, Microsoft desktop applications, Office13& 365, Virus scan, Remedy, Intune mobile Apps.

CISCO, Avaya Audio Video teleconference equipment configuration and Trading Trust Phone set up.

Hardware HP Server, IBM. Dell PC, all HP Laser, IBM, HP POS system and Zebra Printers.

Mobil Devices support, IPhone, IPad, Android and BlackBerry Mobile Apps, Webmail and wireless setup.

White glove experience: Support Corporation high level management staffers.

Experience:

Velcro Inc • May 2020- Current

• Project Manager for Velcro’s China manufactory and Office relocate project.

• Communicating and facilitating with China IT manager’s need.

• Using MS project program for daily tracking and update.

• Generate and translate daily project from Chinese into English report to upper manager.

Montefiore Hospital, IT Analyst / MIT • March 2020– May 2020

• IT support for Hospital daily computer usage operation.

• Support New PC roll out migration.

Japan Tech, NYC NY Project support engineer • Dec 2019 – March 2020

• Mizuho Bank New York office relocation set up

• Trading Floor setup and support. Verified Bloomberg’s keyboard and Trading Trust Phone system.

• Setting up and configuration all New office thin client computer and Monitors

• Testing and verifying all Think Client computers applications

Alibaba-Inc. NYC NY Field Support Team lead • March 2019- Nov 2019

• Upgraded all Apple’s MAC laptop, IPad and mobile devices OS, Antivirus program.

• Leading team of 3 members Using SCCM on Cloud network to migrate window7 laptop to Window 10.

• Upgrade and support existing user from Microsoft Office 2013 to Cloud base Office 365.

• Office network, Server room, Teleconference room and CCTV Cabling setup and monitor support.

• Support Executive officer and general staffers all IT Mobile device relative issues.

• Order Mobil devices for end user. Updated security stander to meet company requested.

• Helping users, Add/remove apps and Mobile device OS upgrade

• Set up user Email and company’s own social program.

• Support and day to day operations, maintenance and inventory.

Leidos San Diageo CA Field Service engineer trainer • Dec 3 2018~ Feb 2019

• Airport X-ray Scan Machine Service Engineer Certification trainer.

• Completed and Certificated REVEAL CT-80 DR/DR+ Mobile VACIS and RPM Maintenance

• Conveyor installations, service and maintenance Certification training.

Modell’s Sporting Goods Inc. NYC NY Field Support Engineer • April 2018- Dec 1 2018

• Member of Omni Senior support retail POS Register system window 10 upgrade roll out.

• Using SCCM to migrate Window7 to 10 OS.

• Support Store back office Apple MAC system upgrade and hardware refresh.

• On side support store register break Fix and back office computing system.

• Set up store CCTV. Used Intune apps for store IOS IPhone and Android IPad devices Data protection.

• Helping Model shipping ware house conveyor maintenance.

• Set up and upgrade stores Cisco Aironet access devices, Phone support retail store IT issues.

Franklin Templeton Investments Stamford CT, Junior System Onside Engineer • August 2017-March 2018

•Responsible for Data Center Server room servers operation. Support Citrix connectivity issue.

•Set up new servers Racks, installed new HP and IBM Windows servers and run patch network cables.

•Configured Backup server and Hardware refresh.

•Maintain Outlook and Window Servers 24 by 7 operations.

•Set up Outlook 365 for user’s mobile devices. As IPhone, IPad and Laptop with hot spot access.

Spectrum / Time Warner Cable Inc. NYC, Level Three Customs support analysis •Nov 2015 – August 2017

• Cable signal to set top box level with Spectrum Analyzer.

•Calculate and Configured Signal lines distribution to meet all equipment’s need.

•Running cable line from Tap to Client residence or office.

•Testing and report to Engineering Deportment of different bands of Cable set top box.

•Install and Trouble shoots customer’s Video set top box, Cable modem and internet access issues.

•Set up customer’s mobile device to Cable modem wireless router.

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IBM IT Service Specialist •July 2007 – Sept 2015

2011 to 2015 IBM Level 3 Customer Onsite Desktop support Specialist New York, NY

•Support and managing IBM's Client network and Servers infrastructures

•Level 3 Desk side support Engineer for CNA Insurance Company.

•Configured Mobil devices such as Blackberry, IPhone to access user’s company’s web mail account.

•Responsible for CNA’s Tarrytown and Melville office’s server room support. Server’s installation. •Interactive with third party Vendors to configure set up wireless access point and security setting.

•Using Active Directory to manager User’s account. Responsible company computers application

•Install and maintenance. Using office communicator to remote access into User’s PC to fix computer issues.

• For new hirer using SMS server to image new work stations. Configure PCs to join the network Domain.

• Install new applications, Set up outlook mail account. Install Printer driver. to configure user MS office.

•Used Arc Server to back up server. Mapping user’s network driver.

• 2007 to 2011 as IBM GTS field support Specialist, Support, set up and service IBM Blades, P Serial •Servers for JPMorgan, Merrill lynch and Bank of American, Set up Trading flood IBM M Workstations, •Bloomberg Workstation. Dictaphone and Multi monitor screens display.

• Completed Wireless survey project and set up wireless access point for New York City High School.

• IBM retail Clients New Store POS system set up Team lead. For GAP Inc. Best Buy and Old Navy.

•Support IBM's retail Clients Point of sale system repair, upgrade, roll out and maintenance.

DESIGN STRATEGY CORP System Roll out and Support Consultant. August 2005 - September 2006

• System Roll out and Support Specialist New York, NY

• Credit Suisse First Boston, Omni Pro 3.4.1 application and XP roll out.

• Setup user’s Lotus’s note E-mail, Support system application and system hardware.

• New York Columbia Cornell Hospital Novell Network Server, PC upgrade XP roll out.

• Configured user’s mail account, network printer installation and data backup.

• Ghosted user’s PC. Back up data, Set up E-mail and install network printers.

TIME WARNER CABLE Phone Support Level 3 Consultant July 2002-July 2005

• Cable Modem Access Phone Support Level 3 Consultant New York, NY

• Cable modem internet access Level 3 Phone support

• Utilize CSG software to troubleshoot connectivity issues for cable modem users.

• Using phone to assisting end-user implementing computer access speed at self-installation.

• Phone Support end-users’ cable modem connectivity through various versions of operating systems.

• Support and instruct field technicians on modem signal reading and modem bin file upgrade.

• Support end users wireless Cable Modem configuration. set up wireless access point.

• Install cable and DSL modems with HP network router.

DEUTSCHE BANK / BANKERS TRUST COMPANY, N.A. May 1996 - June 2002

• Data Center Specialist New York, NY

• Supported central data center’s day-to-day operations.

• Support Trading Floor user market date, Bloomberg Station and

• Responsible Server installation and troubleshot production environment consisting of over 5,000 PC servers,

• Issued temporary accounts for second-level support staff to access VMS or UNIX server.

• Coordinated with compliance department to restore Lotus note e-mails through ARC Server Backup, which

were used for investigative purposes.

SKADDEN, ARPS, SLATE, MEAGHER & FLOM Sept 1994 – May 1996

• Network and Desktop Support Specialist New York, NY

• Supported more than 2,000 Novell 3.11 Netware users firm-wide.

• Provided phone support from legal and support staff regarding all computer issues.

JYACC, INC.

•System Support Engineer New York, NY Aug 1990 - Sept 1994

• Supported and troubleshot all PC workstations based on Unix and TCP/IP network platforms.

• Upgraded and set up training room’s network PCs.

Education: Currently studying CCNA

STEVENS INSTITUTE OF TECHNOLOGY Hoboken NJ

Master of Electrical Engineering (M.E.E.), Computer Information Networks - 1990

SOUTH CHINA UNIVERSITY OF TECHNOLOGY Guangzhou, China

Bachelor of Science (BS), Electrical Engineering – 1984.

Certified Leidos Reveal CT-80 DR/DR+ and Mobile VACIS Technician support

Inactivated Passed Top Secret Background check. Fluent in Chinese.

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