call center customer service

MICHELLE RAMISO DALUMPINES

CASHIER

CUSTOMER SERVICE

CINEMA WORKER

* ***** ** ***

Contact

: **-********/**-********

Sharjah

UAE.

: ****************@*****.***

Personal Profile

Self-driven, results-oriented with a positive outlook, and a clear focus on high quality of customer service. Able to get on with others and a team-player.

Career Objective

A position with opportunities to use my skills, display initiative assumes responsibility and to witness the fast fade evolution of technology and to be with the company who helps their people with their success.

Work Experience

NOVOCINEMAS UAE Full Time

Customer Service Representative (CALL CENTRE)

July 2014 to June 2020

Attending telephone calls and inquiries

Greet customers warmly and ascertain problem or reason for calling.

Resolve customer complaints via phone

Assist with placement of orders, refunds, or exchanges.

Giving information and timings of the movies

Prepares daily/monthly complaints and calls report.

Promoting

Assuring in giving high quality service and customer satisfaction

Creating the best working relationship possible with each customer

Contribute an atmosphere that leads to a happy working environment

Assisting customer and attending customer enquiries

Sort complaints about their bookings

Cinema Worker

Usher:

Generally, the first-person contacts if there’s any complaint

Make sure they have ticket for the show attending

Updated promotion in plasma and timings of movies

Lost and found items must need to surrender

Updated promotion in plasma and timings of movies

Arrange Standee display for upcoming movies

Maintain the cleanness of cinema, hallway, auditorium and washroom

Checked cinema time by time ensure the sound and pictures performed well

Checked the exit area make sure are clean and no stocked for safety precaution

Assist the guest on their seats especially Senior’s and person with disability (PWD)

Removed the unruly guest if needed.

Box Office:

Operate the Box Office selling Movie tickets and Gift Cards to guests.

Answering questions and enquires about the content provide directions to the theatre,

answer the phone and inform guest about prices/policies.

Ensure the security of all Box Office cash and tickets

Keep box office clean and well organized

Distribute and understand how to operate assisted movie going equipment

Enforce ratings to keep underage guests from accessing auditoriums with adult content

Perform daily box office maintenance duties and complete various reports as needed

Concessionaire:

Greet guests, assemble food orders, operate point of sale terminals and make accurate change

Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases, condiment areas preparation areas and stock room

Answer questions from guests and resolve any concerns

Good verbal communication skills as well as math and cash-handling skills

Make certain guest service in a friendly and helpful way.

Receptionist (TEMPORARY HAND OVER)

February 2020 to March 2020

oGreet walk-in customers and other visitors and escort them to specific destinations.

oCopy, file, and maintain documents and records

oMaintain the cleanliness of the area

oChecked time by time calendars for meetings

o Attending calls and email.

oCollect, sort, distribute, and prepare mail and courier deliveries

BEN’S CARGO FORWARDED Full Time

Customer Service – Encoder

March 2012 to February 2014

Preparing estimates to submit to the contractor

Encode workers and ensuring that they deliver to the clients

Supervise the job and conduct regular quality checks to ensure that the package is forwarded

Keep encode accurate records of the project in both technical detailing and financial

Assisting sub-contractor with other job functions

Prepares monthly cargo shipments report.

7-ELEVEN Full Time

CASHIER

August 2011- January 2012

Responsible for providing courteous and efficient food and beverage services to the guests.

To present menu, take order, suggest and recommend appropriately.

To attend and respond to guests’ needs promptly and professionally.

To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.

To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc.

Any other appropriate duties and responsibilities as assigned.

SHAKEY’S FAST RESTAURANT Full Time

SERVICE CREW

March 2011-August 2011

• Responsible for organized and maintain the cleanliness of dining area/ kitchen.

• Responsible in dispatching food.

• Responsible for providing good service.

• Responsible for preparing food.

• Responsible in bussing and moping the floor.

• Responsible in serving the pending orders.

• Responsible in welcome and closing greeting the customer

• Attend to the guest's queries, requests and concern

• Assisting guest during their entire dining experience, clean and set up the table

Key Skills

Microsoft Office

Cash Handling

Excel

Trouble Shooting

Education

Universal College (Vocational)

Medical Transcriptionist

2009 - 2011

Languages

English

References can be provided upon request.

Contact this candidate