network management and design

Phone: 213-***-**** Email: *******@**************.***

CONNELL BLACK

Beverly Hills, CA · Mobile: 213-***-**** · *******@**************.*** · www.linkedin.com/in/connellblack STRATEGIC DIRECTION OPERATIONS PROJECT MANAGEMENT An experienced, visionary and professional technology executive with over twenty-five years of valuable experience in operations, P&L oversight, and monitoring project performance involving both startup and growth organizations success. Results oriented decisive leader adept in working with operations, sales, financial as well as technology in change management and business transformation systems. Reputation for continually achieving on-time and under-budget performance goals. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members, external customers and vendors. Track record of increasing sales and growing bottom line while spearheading operational improvements while remaining pragmatic and focused on the corporate mission. Consistently recognized and known for

Strategic Planning

Business Operations, including P&L oversight

and cash flow management

Risk Mitigation

Cost-Benefit Analysis

Research & Development

Business Process Management/Re-engineering

Vendor Selection/Management

Life-Cycle Management

Project Management

Telecommunications/Infrastructure

Development, on premise and in the cloud

PROFESSIONAL EXPERIENCE

Advanced Business Innovations Canoga Park, California April 2019-Present Service Implementations

Working with ABI to deploy POS and voice technology solutions for new franchise locations of Domino’s Pizza across the nation.

Key Achievements

Migration of existing services to new network infrastructure, phone systems, host servers, thin clients, POS and video displays for each location

Coordinating with internet service providers and Dominos enterprise Network Center for turn up and verification of new services.

Verification of properly working systems, documentation of implementation and creation of post-mortem reports Price, Waterhouse Cooper Mumbai, India/Los Angeles May 2018-February 2019 Telecom Consultant

Working with Price, Waterhouse Cooper out of Mumbai, India, on a telecom refresh of a multibillion-dollar international telecom carrier, regrooming their global network to gain optimal operating efficiencies and reduce costs by putting their network infrastructure out to bid on a global basis. Key Achievements

Redesign of global network with data, video and Internet based products across international backbone infrastructure.

Analysis of equipment and port utilization to gain greater utilization and operational efficiency.

Review/optimization of internal processes with publishing of new implementation process. Phone: 213-***-**** Email: *******@**************.*** Discovery International Santa Monica, CA September 2015-August 2017 IT Consultant

Led technology/operations assessment and improvement of the overall capabilities of the international Oil/Gas enterprise. By aligning business objectives with technology objectives and insuring optimum operational efficiencies, I was able to migrate services to the cloud to gain a measurable increase in productivity (35%) and margins (19%). Key Achievements

Established standards and procedures, creating workflow diagrams in Visio for technology deployment and full documentation of assets, processes and network topology.

Telecom and network billing reconciliation to find inefficiencies and create greater cost savings. Network Administration of existing networks and assessment of current IT and telecom operations enterprise, which include local office and international remote clients, finding 30% efficiencies in work process, fully documented in Word and Visio.

SCTXI/Rush Enterprises New Braunfels, Texas July 2014-September 2015 SAP Implementation Training Consultant

Delivered deployment training and end user support initiatives (onsite and remote) to maintain and further enhance the SAP skills/proficiency within the end user community in the migration to the Rush customized SAP WM/SD modules. Key Achievements

Training and assisted in the migration a customized SAP solution to over 65 sites nationally in 13 months.

Created workflow diagrams and documentation, including a dynamic electronic procedural manual upon request of local managers, that corporate IT later adopted enterprise-wide. AxxessConnect Denver, CO September 2002-June 2014

Vice President of IT and Business Development

Provided cross-functional executive leadership as a co-founder of a telecom services company initially focused on serving DoD/DISA (Department of Defense/Defense Information Systems Agency) and other governmental agencies. Able to expand services and support offerings to the commercial sector providing high level of customer satisfaction with highly available and scalable solutions.

Key Achievements

Introduced unique algorithm within the Executive level strategic planning in marketing contract capture, resulting in an increased win rate (just over 50%) for winning bids.

Led Business Development, Operations, and Information Technology groups and consistently executed revenue- generation opportunities, ensuring overall customer satisfaction, while having full P&L responsibilities and improving cash flow

Delivery of over 300 IDIQ task orders (projects) of service offerings (design/bid/win/implementation) of data circuit solutions (DS1-OC-12) to the Department of Defense/Defense Information Systems Agency (DoD/DISA)

Won 54 contracts in 52 weeks IDIQ contract with DoD/DISA

Assembled and managed 14 outside plant crews and various vendors during a five-month post hurricane telecom services restoration project, clearing over 10,000 trouble tickets in 5 months, resulting in 1.8MM in additional revenue

Identified an untapped opportunity and established an accredited national climber safety training program to certify climbers to work in the wireless industry

Created and deployed LTE radio/cabling upgrades crews for T-Mobile 4G/LTE upgrade conversion throughout the Midwest.

Phone: 213-***-**** Email: *******@**************.*** Extant/Dynegy Denver, CO February 2000-September 2002 Director of Product Development

In charge of global wholesale product development opportunities by investigating and creating product development ideas that met corporate and customer objectives including Frame Relay, ATM, SONET, dark fiber, IP and data storage. Key Achievements

Integral with implementation of Six Sigma lean process improvement with various stakeholders in service delivery and other operations throughout the enterprise, resulting in 20% efficiencies in customer delivery of products and services.

Collaborated with various carriers worldwide including Telstra, our international partner, on TDM product development and service delivery.

US Xchange Grand Rapids, MI September 1997-January 2000 Director of IT/Packet Switched Technology

A direct report to the CEO (employee #3 that grew to over 500), managed a team of over 40, assisted in hiring and organizational development of a TDM based Competitive Local Exchange Carrier (CLEC) with over 500 employees that eventually sold for $568 million.

Key Achievements

Worked with Product Development and Sales team to provide business solutions, process definitions and improvements, including deploying the first DSL services in the Midwest.

Project managed the migration and operation of the highly scalable and reliable enterprise Operational Support System (OSS) databases, including billing/rating engines, reconciliation of bills, customer support systems, etc.

Implementation and operation of Call Center management system, including early IVR capabilities

Project managed the design, implementation of the scalable TDM and Packet Switched Technology infrastructure, which allowed for routed voice (VoIP) and data (Internet, Frame Relay/ATM, DSL, ISDN, PRI, dedicated Point-to- Point) with resulting five 9’s of availability.

Rapids Design Services Grandville, MI June 1996-September 1997 Communications Supervisor

Managed, mentored and guided Network Administrators and external vendors in operating the General Motors subsidiary’s international voice and data networks.

Key Achievements

Designed, programmed and deployed Nortel’s TDM phone systems nationwide, creating greater interoffice work efficiencies and cutting interoffice costs by 22%.

Redesigned, configured and deployed a more cost-efficient Cisco-based router International WAN, improving network performance by 40%.

Reconciled billing of carriers and enterprise telecom usage to create greater cost efficiencies EDUCATION

Western Michigan University, Electrical Engineering Major / Minor in Mathematics

Boston University, Executive Business Management Certificate

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