Resume
Amit
P. O. Box No. – ******
House No. **,
Staundi Karnal,
Haryana
E-Mail Address: ******.*********@*****.***
Skype: amit.sharma2997
Mobile Number: +919*********, +971*********
Seeking a deserving profile in the hospitality sector, where I can deliver my expertise and innovative hospitality skills, while maintaining the integrity and work ethics of the working environment, thereby maintaining the reputation of the organization.
University : - Punjab Technical University Jalandhar MBA-HM (HOTEL MANAGEMENT)
(2011-2013)
PROFESSIONAL EXPERIENCE
Grosvenor House, Dubai
Dubai marina, UAE
F&B Associate
Outlet: - In Room Dinning,
Lobby Bar
Dubai Marina, Dubai UAE
14 Jan, 2017
DUTIES & RESPONSIBILITIES:
• All Inspect the IRD prior to each service and ensure that guest specification and service standards are met at all times, i.e. cleanliness, preparation of mis- en-place, bulletin board and appearance of personnel.
• Recognize VIP’s and long staying guest when orders are received.
• To ensure that guests are as satisfied and to constantly increase the standards.
• To ensure telephones are answered in three rings as per the standards set for the outlet.
• Hygiene standards to be maintained always as per the company hygiene manual.
• Preparing alcoholic or non-alcoholic beverages for bar and patrons.
• Interacting with customers, taking orders and serving snacks and drinks
• Assessing bar customers’ needs and preferences and making recommendations
• To ensure that outlet menu specification with regard to service and HIGHEST EDUCATION:
CAREER OBJECTIVE:
presentation is strictly followed.
• To ensure that lost and found procedures are followed as per the policy set by the housekeeping department.
• To attend the daily IRD briefing and receive the following information’s o Changes in procedure.
o Relevant key points discussed in the Executive meeting. o Special Promotions.
o Daily Banqueting Functions or Conference.
o To be aware of the monthly targets with regard to revenue. o Any special events within the hotel.
o VIP arrivals within the hotel
Umrao Hotels & Resorts New Delhi India
F&B Associate (Restaurant)
(08th April 2016 - 22ndOct, 2016)
DUTIES & RESPONSIBILITIES:
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Deliver checks and collect bill payments
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Sarovar Hotels Jaipur Rajasthan India
F&B Associate (All day dining Restaurant)
(01th July 2013 - 28ndMarch, 2016)
DUTIES & RESPONSIBILITIES:
• Prepare tables by setting up linens, silverware and glasses.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Arrange side station for the smooth operation.
• Follow all relevant health department regulations. ITC Maratha Hotel Mumbai Maharashtra India
Industrial Trainee 4 Months.
(Training in all the major four department of the hotel Food & Beverage Service, Front office, Housekeeping Food Production)
ADDITIONAL SKILLS
• Computer Literate (MS Word, Excel, PowerPoint)
• Micros F&B Service Software
• Opera F&B Service Software
TRAININGS UNDERGONE:
• Basic food &hygiene
• HACCP awareness
• Food allergy awareness
• Journey to leadership
• Train the trainer
ACHIVEMENTS:
• Best department of the year(2017)
REFERENCES:
Mr. Anthony Fernandes
Food & Beverage Director
Grosvenor House, Dubai marina
Mobile No. +971*********
Email:-*******.*********@****************.***
REFERENCES:
Mr. Ahmed Fekry
In-room dining Operation Manager
Grosvenor House, Dubai marina
Mobile No. +971-*********
Email: -*******@****************.***
CHARACTER REFERENCES:
I hereby certify that the information above is true and correct to the best of my knowledge and belief.
AMIT