Sales Representative

Mrs Sonal Pattni

Contact info :

Mobile : +971-**-*******

E-mail : *******@*******.***

Dubai, U.A.E.

Personal profile

Manager of Giordano Fashions L.LC of Deira City Centre one of the top most U.A.E shop. 10 years experience in Customer Service & Retail Sales Currently managing members of store staff

Challenging Retail & Administrative position in a fast paced environment with a growth oriented company that offers responsibilities and allows personal growth and career advancement oportunities.

Skills & Strengths

Able to take on additional responsibility and with Strong sense of ethics Self starter with a can do attitude ; Enthusiastic, personable, motivated & cooperative Strong negotiating and selling skills. Daily cash management responsibilities Dealing with a diverse range of customer inquiries & requirements Excellent written & verbal communication & comprehension skills with attention to detail Accustomed to high volume, fast paced & high stress environment on daily basis Delegate tasks while maintaining overall control & responsibility, achieving set targets Gained 10 years of Customer Service & Retail Sales experience with a major high street Giordano shop’s chain. Skilled at planning, choosing & merchandising shop retail items. Training shop floor staff to high level of company standards and retail ethics Proficient with MS Office windows applications and with good typing skills (45 wpm). Working Experience & Employment History

2007 - Present Shop Sales (SS) Manager Giordano Fashions LLC, Dubai, U.A.E.

Hands on management to achieve and often overrun monthly sales target through team oriented sales tactics & determination. Attractive merchandise presentation; sales strategies, marketing campaigns & ideas, which resulted in increased customer traffic and in turn leads to sales & profits. Responsible for staff management and training. Increased store inventory and expanded merchandise purchases. Responsibilities included planning on store merchandise and replenishment of stock, customer service, and all aspects of running a retail shop operations. Dealing with and effectively resolving of any customer complain and issues and insuring customer loyalty is maintained. Daily cash till management responsibility. Reporting to head office management and regular meetings to implement new strategies & seasonal change.

Feb 2003-May 2007 Shop Incharge Manager (SIC) Giordano Fashions LLC, Dubai, U.A.E.

Responsible to senior management for designated store, staff and sales. increased sales beyond forecasted sales targets through marketing campaign and store layout. Daily operations included cash deposits management and inventory control. Update and Maintain customer database. Effective customer communications and informing of special offers and sales promotion events. Merchandising products, shelves & display units to optimize sales. Managing of staff duty, rotors, and appraisals. Coordinate daily shop operations & issues on daily basis.

Oct 2001-Jan 2003 Senior sales representative Giordano Fashions LLC, Sharjah, U.A.E.

Handled customer requests and inquiries. Responsible of store merchandise and replenishment of stock levels as required in conjunction with the Manager and merchandising support team. Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to be at the forefront of competition. Maintain personal grooming as per the brand standards to represent a positive and assertive image in the market place.

1998 – 2000 Shop assistance/ Administration clerk at British Home Store(BHS) Lal's Group of Companies

Developing & maintaining good long lasting customer relation with new and existing clients, Customers assistance and handling Cash counter

Inventory control and filing system, handling cash & store petty cash balance book. 1997 – 1998 Administration clerk at Sana fashions head office Secretary, Sheikh Zayed Road AFZ

Maintaining & updating Bar Code data base

Maintenance of controlled documents registered & records of stock from the suppliers and dispatching to the showroom. Supervision of direct mail and Tele Marketing sales Education & Qualifications

CBSE –From INDIAN HIGH SCHOOL, DUBAI

Subjects :- English, Commerce and Home science

Successfully completed Secretarial course from NADIA's Training Institute Qualification

Diploma in MS-Office,MS-Word, Excel level or office 2007

Completed GCSE Course in Typing and Operating Telephone switchboard management Other Pertinent Information

D.O.B :- 26/10/1974

Valid U.A.E driving license

Nationality – Indian

Languages- English, Hindi & Gujarati

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