Project Manager

Project Manager at Ernst &Young

*******.*****@*****.*** Ph: 403-***-**** 154, Skyview Springs Cres, Calgary T3N 0B9

PROFESSIONAL SUMMARY

• MBA with 10 plus years of extensive domain knowledge and experience in Operations management, general office administration, program and project management, coordination with different departments for day to day operations

• Assisted in preparing operating budgets, forecasting and monthly reports

• Helped in monitoring costs, and internal budget as per the plan

• Managed key accounts, working with global clients, such as EY, Deloitte, RBC, Husky, Rogers Communications, Costco, Phillips, Schneider Electric, Tata Interactive Systems

• Awarded for managing highest performing team in EY (2016), and for being top performer in TIS (2012)

• Experience in working in multiple domain- Manufacturing, product development, professional services, consulting, and across multiple sectors such as Telecom, Banking, Energy, Healthcare, Retail and Electrical switchgear

Key Competencies

Program and Project Management Business Analysis and Strategy

Performance Improvement consulting Change Management

Operations Management Client Relationship Management

Lean Six Sigma Product Lifecycle Management

Business Process reengineering People & Resource Management

Vendor Management Budgeting and forecasting

SDLC, SAP PS, SuccessFactors, ServiceNow, SCRUM, DevOps, PMP, Microsoft Project, Agile & Waterfall model, VSS, MS suite, JIRA, Microsoft Teams, Visio, Peregrine, and Primavera

PROFESSIONAL EXPERIENCE

Ernst & Young (Bangalore/ Calgary)

Senior Project Manager & Performance Improvement Consultant June’2015- Present

Projects:

• RBC (Royal Bank of Canada): July 2016- Dec-2016: Worked with RBC to define a comprehensive Customer protection program and design the change management initiative including the framework and develop and deploy the training for RBC employees using the PMI’s PMBOK-PMP framework

• OpenText: May 2016- Oct- 2016: Worked with OpenText and internal consultants for SAP implementation and plan the change management including defining and designing the learning roadmap and content for Open Text employees

• SAP Implementation project in Ernst & Young, June-2015- June-2016- Worked as Project Manager with senior managers across different business units to help with SAP implementation (Contact Management, Account Management and Opportunity Management, Pricing & budgeting, Engagement maintenance, Engagement Economics and Billing & Collections) and change management planning for EY employees

• EY Parthenon group- Strat Pack project, Feb-2018 – May-2019- Worked closely with the Core Strategy Consulting group to understand the comprehensive strategic frameworks- including shaping, sizing and scoping, normative performance, business portfolio analysis, bottom line, top line and gross margin optimization, business transformation, corporate governance and Digital intelligence- and designed interactive learning solutions to enable business consultants to use these frameworks efficiently

• Merck- Pulse Travel and Entertainment Expenses analysis- May-2016- Sep-2016- Worked as Performance improvement consultant to define an analysis framework of the employee reimbursement data in the Pulse dashboard to empower risk reviewers to effectively use the T&E visual to detect potential business compliance risks and help them identify end to end process for risk management

• Lean Six Sigma project in GDS- Nov-2016- Apr-2018- Led an internal project using Lean Six Sigma approach to reduce development time of Web development by 30%, leading to savings of $400,000 annually

• Transaction Advisory Services- July-2018- Mar-2020-Worked with EY’s TAS consultants to lead various change management projects on Merger and Integration services, Operational Transactional services, Working Capital, and proposed learning and development interventions to address the performance gaps of consultants

Responsibilities:

• Managed key account, growing it to $4 million annually and ensuring customer satisfaction

• Managed a key project of migration of Learning Management System to SAP SuccessFactors, end to end planning and deployment and responsible for the budget and resources, including external vendors

• Project management using Agile development principles and framework and acted as SCRUM master and Agile coach role to manage key software development projects

• Facilitated SCRUM meetings, daily stand-up calls, sprint planning, product review, demos and retrospective sessions, empowering team and ensuring continuous improvement and training on best practices

• Tracked sprint progress using Kanban and ensure defects are reported and closed in JIRA

• Prepared reports for monthly governance reviews with project stakeholders, project sponsor, internal project teams and external vendors

• Liaised with other Global Delivery Services entities to leverage various services to deliver end to end solution to the clients

• Defined SLAs, Work Order, SOW, KPIs, dashboards for project monitoring, team utilization

• Developed use cases for ERP transformations, leading UAT, participating in key milestone reviews with project stakeholders

• Led development of projects in SharePoint, HTML, JavaScript, SAP, and media development such as Flash, Articulate Storyline, Captivate, HTML5

Aptara New Media Pvt Ltd (Pune)

Project Manager July’2013- May’ 2015

Clients: Retail, Oil & Gas, Energy, Consulting Majors, Consumer Electronics, Healthcare

Projects:

• Deloitte Consulting: July-2013- May-2015 - Led several human capital consulting and change management projects for Deloitte’s transformation projects across retail, pharma, and healthcare clients

• Phillips: Aug-2014- May-2015- Led performance improvement projects and learning and development projects for Phillips and worked closely with the Phillips Learning University to define learning content for internal employees

Responsibilities:

• End to End Project management of multiple projects using PMP framework and agile and waterfall methodology

• Managed 2 key accounts (Deloitte, Phillips) and other smaller accounts, with a team of 30 people and external vendors

• Analyzed performance in terms of variance, trend, and earned value analysis, and facilitated the post review meeting with project stakeholders.

• Redefined processes and templates to help CMMI certification as part of the Process Excellence Group (PEG)

• Planned and forecasted for Software infrastructure/ licenses required for the account

• Worked with Quality Assurance for Defect analysis and implemented Root cause analysis to reduce defects

Tata Interactive Systems (Kolkata)

Business Manager Nov’2011-June’2013

Projects:

• Rogers Communications, Canada (Nov-2011- June-2013): Managed the design and development of on-boarding program for new hires across Canada for Rogers, including training need analysis, content design and manage development of training content for 200+ hours of learning

• Costco Retail, Canada (Feb-2012-May-2012): Worked for an inventory management ERP transformation project and change management and training for its employees

• Husky Energy, Canada (May-2012- Aug-2012): Worked as Project manager for employee health and safety training and development program for its employees

Responsibilities:

• Managed end to end projects (onsite/offshore) to the tune of $8 million performing activities such as proposal evaluation, responding to RFP/RFQ, SOW creation and approvals in conjunction with legal and finance, requirement analysis, planning and estimation, development, cross cultural client engagement and project closure

• Analyzed and identified areas to increase productivity of operations (for example based on client specific needs, developed tools and templates to reduce production time and effort and reduce rework)

• Used SAP and MS Project to track and control all activities- planning, scheduling, resource management, billing, variance analysis and control

Schneider Electric (Bangalore)

PLM Project Manager Mar’2008-Aug’2010

Projects:

• Windchill PLM deployment in Schneider India plants: Sep-2008- July-2009: Worked directly with various Schneider entities across India to understand the functional requirements of legacy PLM applications and to customize Windchill PLM to suit their business needs

• Windchill and MDM deployments across APAC: Aug-2008- Nov-2009: Led and built strategic roadmaps for deployment of MCAD, Windchill and Data management (MDM) tool and various releases using PMP method and supported end to end implementation, adding 2 million new projects

• Competency Master Plan project: Apr-2008-Mar-2009: Designed “Competency Master Plan” project, as knowledge management initiative training and supporting more than 400 customers across Schneider entities

Responsibilities:

• Led the PLM support team of 10 people, helping in defining the PLM deployment roadmaps and supporting the migration to Schneider PLM tool

• Developed 3 tier PLM support model, defining KPI’s, escalation matrix, SLA’s and generated metrics to measure Calls outside SLA, first Call resolution, percentage of escalated calls, severity and improved them progressively

• Achieved improvement in the Customer satisfaction survey rating for global R&D methods, processes and services from 52% to 78% within 1 year

Schneider Electric (France)

PLM consultant/ Business Analyst Jul’2006-Mar’2008

Projects:

• MCAD automation project: Jul-2006- Feb-2007: Helped in identifying and automation of several manual processes in the MCAD Product lifecycle to reduce man hours by 90000 yearly thus reducing costs by approx. 2.1 million

• MCAD migration project: June-2007- Jan-2008: Resolved critical issues for a business unit in Schneider France to enable release of a LV breaker before the deadline thereby saving approx. 1.5 million

Responsibilities:

• Prepared business case, requirement analysis, requirement gathering, elicitation, release and transition planning using business process modeling tools

• Interacted with senior leaders to adopt standardized tools, methods and processes to facilitate MCAD and PLM migration from legacy tools to MDM

• SPOC (Customer View) for customers in Northern Europe- Sweden, Denmark, Finland, UK and Germany

• Liaised between the IT and manufacturing Product departments for customizing functional requirements using tools such ProEnginer, Intralink, Windchill PLM

Schneider Electric (Bangalore)

Senior Design Engineer Aug’2004-Jul’2006

Projects:

• C-60 MCB development project: Sep-2004- July-2005: Designed and developed new products (sheet metal, plastic) for MCB using ProEngineer, Windchill, ProIntralink, applying tolerance analysis and FMEA

• MCCB localization project for India: Aug-2005- June-2006: Finalized functional requirements and worked with suppliers to localize and manufacture a flagship product of Schneider in India

Responsibilities:

• Conceptualized and designed 3D & 2D parts (sheet metal & plastic), assemblies for FLV (Final low voltage electrical switchgear products) like Miniature circuit breaker & auxiliaries

• Applied Tolerance Analysis and FMEA in design

EDUCATION

Strathclyde Business School, UK MBA in General Management 2011 First Class

IIEST, Shibpur BE in Mechanical Engineering 2004 First Class

Both degrees have been evaluated by WES- Canada and equivalent to Canadian master’s degree

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