adfdgq@r.postjobfree.com

787-***-****

San Juan, PR ***13

NATALIA

MORALES

GONZÁLEZ

@

h

a

I'm a very creative, determined and goal-oriented

individual versed in greeting and helping high-volume of customers all while recommending merchandise based on individual customer requirements. I enjoy helping others and will always be eager to contribute to the company's success. No matter what I do I will always give my heart and soul to what my job demands.

PROFESSIONAL SUMMARY

University Of Puerto Rico,

Rio Piedras Campus

05/2020

Associate of Arts: Culture

Management And Cultural

Studies

SKILLS

Fluent in Spanish, English

and Portuguese

•

• Relationship building

• Communication skills

• Problem-solving skills

• Multi-tasking strength

• Project organization

• Content Creator

• Eager to learn

• Excellent writing skills

• Excellent people skills

• Adapt to diverse groups

• Client Service

• Training proficiency

• Social Media management

• Photography

EDUCATION

European Movie Festival Of P.R. (French Alliance) - Coordination Assistant

San Juan, PR • 02/2020 - 05/2020

Puerto Rico's Dance Profesional's Association - Event Coordinator

San Juan, PR • 04/2017 - 04/2018

WORK HISTORY

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

•

Handled first contact calls and follow-up calls for getting and securing sponsorships.

•

Established internal databases and record management systems to enhance accuracy and integrity of all

documentation and data.

•

Looked for and trained new volunteers, demonstrating best methods for serving clients and guests.

•

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

•

Monitored social media and online sources for industry trends.

•

Established and optimized schedules to keep coverage and service in line with forecasted demands.

•

Planned large-scale events such as the international day of dance, conferences, and meetings.

•

• Managed administrative logistics of events planning, Member of The National

Society of Collegiate

Scholars

•

Graduated magna cum

laude

•

Was a member of the

"Conjunto Criollo" of the

university.

•

Old Navy - Sales Associate

San Juan, PR • 05/2015 - 07/2015

including contract signing, fee collection, event booking and event promotions.

Supervised onsite team of 20, including caterers, audio- visual technicians, and facility management team.

•

Negotiated and worked with venues and vendors to carry out event objectives.

•

Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

•

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific

merchandise.

•

Applied security and loss prevention training toward recognizing risks and reducing store theft.

•

Processed product returns and assisted customers with other selections.

•

Prepared merchandise for sales floor by pricing or tagging.

•

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

•

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