Organization, sales, communication skills, problem solving
Resume:
********@*****.***
San Juan, PR ***13
NATALIA
MORALES
GONZÁLEZ
@
h
a
I'm a very creative, determined and goal-oriented
individual versed in greeting and helping high-volume of customers all while recommending merchandise based on individual customer requirements. I enjoy helping others and will always be eager to contribute to the company's success. No matter what I do I will always give my heart and soul to what my job demands.
PROFESSIONAL SUMMARY
University Of Puerto Rico,
Rio Piedras Campus
05/2020
Associate of Arts: Culture
Management And Cultural
Studies
SKILLS
Fluent in Spanish, English
and Portuguese
•
• Relationship building
• Communication skills
• Problem-solving skills
• Multi-tasking strength
• Project organization
• Content Creator
• Eager to learn
• Excellent writing skills
• Excellent people skills
• Adapt to diverse groups
• Client Service
• Training proficiency
• Social Media management
• Photography
EDUCATION
European Movie Festival Of P.R. (French Alliance) - Coordination Assistant
San Juan, PR • 02/2020 - 05/2020
Puerto Rico's Dance Profesional's Association - Event Coordinator
San Juan, PR • 04/2017 - 04/2018
WORK HISTORY
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
•
Handled first contact calls and follow-up calls for getting and securing sponsorships.
•
Established internal databases and record management systems to enhance accuracy and integrity of all
documentation and data.
•
Looked for and trained new volunteers, demonstrating best methods for serving clients and guests.
•
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
•
Monitored social media and online sources for industry trends.
•
Established and optimized schedules to keep coverage and service in line with forecasted demands.
•
Planned large-scale events such as the international day of dance, conferences, and meetings.
•
• Managed administrative logistics of events planning, Member of The National
Society of Collegiate
Scholars
•
Graduated magna cum
laude
•
Was a member of the
"Conjunto Criollo" of the
university.
•
Old Navy - Sales Associate
San Juan, PR • 05/2015 - 07/2015
including contract signing, fee collection, event booking and event promotions.
Supervised onsite team of 20, including caterers, audio- visual technicians, and facility management team.
•
Negotiated and worked with venues and vendors to carry out event objectives.
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Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
•
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise.
•
Applied security and loss prevention training toward recognizing risks and reducing store theft.
•
Processed product returns and assisted customers with other selections.
•
Prepared merchandise for sales floor by pricing or tagging.
•
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
•
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