Customer Service, Sales Representative
Resume:
Juliana Pereira Gomes
Telephone : 514-***-****
Email : ************@*****.***
Linkedin : https://www.linkedin.com/in/juliana-gomes-81256319/
Business Management
Skills and Qualifications
Entrepreneur;
Certificates in Business Management;
Leadership, Commitment, Sense of Priority;
6 years of administrative experience;
Adaptable, Proficiency in MS office, Time Management skill;
Capacity to work autonomously, as well as in a team;
Problem-solving, roactive, great Communication Skills;
Portuguese, English, French.
Work Experience
Customer Service
2017- 2019
The most important mandates:
Forum Research – Call Center Agent
AIMIA Loyalty Bilingual Travel Agent
DHL Global Forwarding
Accomplishments :
Contacting customers, suppliers to arrange travel and transportation;
Organizing and updating files, reviewing client’s documents;
Administrative tasks in order to support team daily activities;
Temporary contract extended at DHL, from one to 4 months.
Entrepreneur
Achieve Language – Language School
2012 - 2017
Director;
Developing Business Plan, Marketing Plan and analyzing results;
In charge of a team of up to 13 people, as well as selection and recruitment process and training;
Dealing with suppliers, maintenance services, negotiating and purchasing;
Payroll and rewards, team schedule.
Accomplishments :
No default during 5 years;
More than 100 students registered when the first groups started;
Business and Marketing Plan Development.
Regional Sales Representative
2009-2012
The most important mandates:
Dental Materials – Orthodontics, 3M - Abzil
Dental Insurance - ProDent South Brazil
Accomplishments :
Training, and Hands – on in Dental Offices, Dental Schools at least once a week;
Expanding market share in the southern states in Brazil;
Claim analysis;
Reports and other administrative duties.
Dentist
Private Practice and Emergency Room
2001-2008
Accomplishments :
Specialist in Bucomaxilofacial Surgery;
8 years of private practice;
More than 2 years of Emergency Room Internship;
Graduated in 4 years at 22 years of age.
Other Relevant Experiences
Project Management Online Course 2020
Member of CEO LaSalle College – Team Lead / Project Management 2020
Francisation Course, Level 7 2019
Volunteer at the Students Commission at LaSalle College
2018
Volunteer in Brazil's presidential elections organization in Montreal
2018
Formation
Business Management – Dec
LaSalle College, Montreal
PhD in Business Management – Sales Management
Fundação Getúlio Vargas, Brazil
2020
2012
Post Grad Strategic Management – Strategic Management
ULBRA – University, Brazil
Diploma in Dentistry
ULBRA – University, Brazil
2010
2000
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