Personal Assistant Service Representative

Courtney Rood

Santa Monica, CA *****

Skills

Exceptionally organized with extensive experience in operations at a high growth startup. Trustworthy and empathetic Customer Service Representative accomplished in software troubleshooting

Experience

January 2019 - PRESENT

Uber Technologies, Los Angeles - Coordinator, US&C Sporting Event Operations

• Sourced, trained and fully staffed local ambassadors for 10 marquee venues and over 35 events

• Built out a comprehensive review of the PGA Tour for internal and external reviews

• Account managed 12 sporting events and supported the entire portfolio of 62 events

• Responsible for on-site execution of all Sporting Events including the 4 highest trip volume events at Uber

• Report directly into the Senior Manager of US&C Sporting Events October 2015 - December 2018

Uber Technologies, Los Angeles - Specialist, Southwest US Event Operations

• On-site customer experience team lead for Uber’s largest music festival operations

• Sourced and produced weekly event calendar that went out to over 300K drivers every week

• Sourced, trained and staffed local brand ambassadors for 10 high profile events a year January 2011- September 2015

Cheryl Hines, Los Angeles - Personal Assistant

• Responsible for child care during meetings, short term and long term shoots

• Day-to-day management of the house and in-house staff

• Screened opportunities in conjunction with Cheryl’s management team and agent April 2009- January 2011

Coca-Cola brand, Daytona Beach-Lead event Ambassador

• Responsible for day to day management duties including analyzing and improving organizational processes and working to improve quality, productivity and efficiency

• Oversaw a team who launched the first Daytona Beach 500 activation in Nascar Education

August 2009 - May 2011

Daytona State College, Daytona Beach - Associate Degree

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