Manager of Distribution and Logistics

Mauricio J. Guzman

*** ****** ***. ********, ** *1222

c: 917-***-**** ***************@*****.***

Work Experience:

Milk Bar Brooklyn, NY March 2019 – present

Distribution and Logistics Manager

Responsible for overseeing and executing the daily, weekly and long-term goals of the fulfillment and eCommerce shipping departments

Optimize all shipping practices for increased efficiency and timeliness.

Manage relationship with FedEx/distribution partners including pricing discussions, shipping coordination and business reporting

Manage a bi-coastal team of internal Distribution Managers and external warehousing partners

Consistently audit warehousing/3PL partners for success by ensuring contractual SLAs are met

Onboarding and organization of all new product SKUs Streamline all current and future Milk Bar pick and pack processes for increased efficiency and cost control

Ensure adequate inventory levels are maintained to maximize customer satisfaction, to minimize cost and to consistently execute against company forecasts--both at Milk Bar distribution centers and 3PL hubs

Plan, prepare and execute for online promotions as dictated by the volume and operations of the

eCommerce business

Travel to all Milk Bar commissary kitchens and 3PL distribution centers for real-time quality assurance and process auditing

Develop, train and mentor new staff while acting as a resource for existing team members

Assist in HR management for distribution teams, including but not limited to:

Performance management

Hiring, compensation evaluation, employee recognition

Schedule-writing

Discipline, termination

Communicate effectively with Customer Experience department to troubleshoot any potential

customer-facing issues

Work closely with Director of eCommerce and Distribution Managers to determine daily, weekly and

long-term needs of the eCommerce department, delegate those tasks to appropriate staff and ensure

successful completion of department goals

Work closely with Commissary Managers and Director of Culinary Operations to assess future needs for continued growth, efficiency and promotion of Milk Bar

Milk Bar Brooklyn, NY March 2018 – February 2019

Commissary Manager – Distribution

Work with the Director of Culinary Operations to identify, delegate, manage and achieve projects and goals related to pastry, distribution and shipping operations in the commissary

Developing, training and mentoring new staff while acting as a resource for existing team members

Managing HR for Distribution team, including but not limited to: hiring, training and development,

performance management, compensation evaluation, employee recognition, schedule-writing, and

termination

Determining daily, weekly and long-term needs of the Distribution department. Delegating those tasks to appropriate staff and ensuring successful completion of department goals

Working with managers and Director of Culinary Operations to assess future needs for continued growth, efficiency and promotion of Milk Bar.

Directly overseeing Receiving and Distribution Assistant managers and being aware of their daily duties

Responsible for auditing product quality in tandem with Production Manager.

Responsible for managing labor costs of team and controlling food cost & waste through proper inventory management and product rotation.

Working with Director of Culinary Operations on annual department goals

Overseeing, coordinating and ensuring successful completion of menu changes as it affects department

Holding weekly check-ins with all Distribution, Receiving, Porter and Fulfillment supervisors

Supervising the Milk Van Fleet and ensuring the safety of staff and vehicles

Facilitating health department preparedness and awareness with commissary department heads

Supervising ecommerce, special orders, freight and general shipping to all customers and outlets

nationwide

Optimizing all shipping and fulfillment practices for ecommerce

Responsible for building yearly holiday precap for Distribution department

Ensuring all checklists are current before delegating to teams

Providing feedback for yearly menu changes with Director of Culinary Operations as it relates to

distribution capabilities.

Milk Bar Brooklyn, NY July 2017 – March 2018

Distribution Manager

Manage and oversee all shipping (including ecommerce), fulfillment, daily storefront deliveries, and freight orders; ensure accuracy, organization, and completion

Manage inventories and ensure the distribution area is fully stocked, coordinating with commissary, front of house, and office teams when necessary

Ensure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements, including food safety and department organization.

Work closely with Customer Service and Operations, address issues when they arise.

Maintain close communication with all distributors, confirming shipping and freight pick-ups.

Assist Director of Fulfillment and Distribution with holiday preparation and precap planning

Oversee and coordinate menu changes as it affects department

Meet regularly with Director of Fulfillment and Distribution to review processes and systems, address staff needs, and develop the department

Responsible for general human resources tasks, including recruiting, coordinating training with new hires, disciplinary action and performance reviews.

Create and share weekly schedule via WhenToManage and weekly notes for department and holding regular check ins with employees

Audit and submit edit requests for all logs pertaining to shipping/delivery/freight

Full comprehension and ability to execute all assistant manager duties if necessary.

Gathering end of month inventory counts for production team and communicate to Commissary Admin Manager

Milk Bar Brooklyn, NY September 2014 – July 2017

Special Orders Shipping Manager

Manage and oversee all shipping and fulfillment logistics

Inspect the picking, sorting, and packing operations of all team members, to check for 100% accuracy

Ensure all packages are picked up by UPS, DHL, FedEx and fix any necessary shipping problems or delays

Work closely with other departments, to ensure shipping department is stocked appropriately

Manage inventory, including assisting in monthly inventories

Troubleshoot with Customer Service to solve any related shipping, inventory or damage claims

Ensure proper compliance and adherence to healthy and safety regulations is met

Attend and participate in quarterly meetings with Finance team, to make sure all goals are met

Mofon.go Brooklyn, NY June 2014 - November 2014

Events Manager

Managed the setup, daily operation and breakdown of a vendor stand at Smorgasburg during the summer season

Managed special events including production for Photoville, the Brooklyn Museum, and other private parties

Enhanced brand awareness by introducing customers to the product and answering customers' questions about the cuisine

In charge of on-boarding all new employees, training new hires on the production of items on menu

Aided in the production and serving of all items on the menu to an average of 700 customers per weekend

Ensured that all health codes were met by emphasizing the importance of a clean and organized vendor stand

Catalogued all inventory levels of company supplies, and ensured timely replenishment of all items were met

Tiffany and Co. Jackson Heights, NY August 2011- August 2014

Material Specialist

Managed the identification of needed materials, as well as streamlined the physical and systematic issuing of parts for customer repair orders.

Analyzed and monitored inventory counts in order to maintain accurate records thus ensuring smooth replenishment of materials

Catalogued materials, oversaw replenishment of material samples as well as reconciling physical parts through the implementation of daily cycle counts.

Protected the brand by making decisions on quality, consistency and aesthetic of branded materials

Tiffany and Co. Jackson Heights, NY July 2010 - July 2011

Outbound Operations Representative

Processed service orders within multiple deadlines while adhering to production and quality standards

Provided efficient and timely physical and systematic processing of customer-owned merchandise in preparation for shipment

Thoroughly maintained quality assurance by verifying each order and documenting with the corresponding paperwork

Aided the management packing and the systematic movement of orders through our Neopost and Varsity systems to assure that the orders were received in a timely manner

Education:

2010 SUNY Binghamton, Harper College of Arts & Sciences Binghamton, NY

B.A. History, Spanish Language and Literature Minor

2009 Universidad de Barcelona Barcelona, Spain

Certificates & Other skills:

Knowledge of JD Edwards

Knowledge of UPS/FedEx Systems

POS systems

High proficiency in Spanish

Contact this candidate