Customer Service Manager
Resume:
Rosie Gibson
Kansas City, MO *****
*********@*****.***
Work Experience
PSR
Manpower Staffing Temporary Agency - North Kansas City, MO May 2019 to Present
Assisting Veteran and Provider with the Veteran account by discussing the Veteran issues. Faxing authorization letters to the Providers.
Delivery Driver
Crossroad Courier - Riverside, MO
October 2017 to May 2019
I deliver products from Community Blood Center to surrounding hospitals and I deliver other things for the company
Greeter/Customer Service
G2 SECURE STAFF - Kansas City, MO
May 2017 to September 2017
Assisting Hertz customers to their cars and assisting the Leads with letting them know when low on cars
Caregiver
Senior Bridge - Humana At Home - Overland Park, KS October 2015 to June 2016
Assisted the custom with med reminders, cooking, cleaning, and transporting to appointments NCO
Customer Finance/Collection - Lenexa, KS
November 2010 to May 2015
Ks 913-***-****
Title Customer Finance
Duties Accepting payments, making pay arrangement, transferring to other departments, resolving the customers issues, and etc.
Caregiver
Home Instead Senior Care - Overland Park, KS
March 2008 to October 2010
Title Caregiver
Duties Running errands, transporting to doctor appt. preparing meals. Giving med reminders, and etc. Shift Manager
Boston Market - Overland Park, KS
October 2006 to January 2009
Duties Opening and closing the store, inventory, supervising 5-9 people, bank deposit, and etc. Driver
Jefferson Line - Kansas City, MO
June 2003 to June 2006
Duties Transporting customers from state to state, accepting tickets, and etc Front Desk Agent/Night Auditor
Super 8 Motel - Kansas City, MO
March 2000 to November 2001
Duties Making reservations, checking rooms, handling customer complaints, and etc Assistant Manager
Chruch's Chicken - Kansas City, MO
October 1994 to November 1999
Duties opening and closing the store, making bank deposit, inventory, managing 5 people and etc Education
High school in Business
High School - Tillar, AR
August 1977 to May 1982
Skills
• Class B
• CDL
Certifications and Licenses
CDL Class B
DOT Medical Card
Assessments
Call Center Customer Service — Completed
November 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/ share_to_profile/94e502069813a67558f5162db1de955deed53dc074545cb7 Customer Service Skills — Expert
December 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/ share_to_profile/05b66e0cc077d6a3b99e2d274fa064fceed53dc074545cb7 Customer Service — Familiar
December 2019
Identifying and resolving common customer issues.
Full results: https://share.indeedassessments.com/share_to_profile/ bef3313c2d6b73396725d168c0cedc3feed53dc074545cb7
Written Communication — Proficient
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_to_profile/ e00883f637caaeeba900755ce59fff16eed53dc074545cb7
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/5801af9e9d3bf11dbf8a6f3b5c7af091eed53dc074545cb7 Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/7b1ddbaa1fb58ebb78967aed6936722eeed53dc074545cb7 Delivery Driver — Highly Proficient
April 2019
Interpreting instructions, reading maps, and solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/836b05ade7084be7b5d81ad658886185eed53dc074545cb7 Attention to Detail — Completed
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/6da240e574722dd82607565fa03c02a3
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ fdb742f7522b0ca82c75d08878a844feeed53dc074545cb7
Typing — Completed
March 2020
Transcribing text using a standard keyboard.
Full results: https://share.indeedassessments.com/ share_to_profile/87e20103145d745ff2f231e46538a09aeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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