Customer Service

Cielo Feria

San Antonio, TX, *****

210-***-**** ***.******@*****.***

https://www.linkedin.com/in/cielo-feria-08576b1a8

PROFILE

Dedicated UTSA business graduate student with 2+ years experience in customer service and education, seeking a business position with a good company… SUMMARY OF QUALIFICATIONS

• Proven ability to work collaboratively with diverse groups

• Strong leadership, teaching, curriculum development, and writing capabilities

• Excellent communication skills and a proven ability to juggle multiple high priority tasks

• Proven ability to quickly and accurately learn various forms of technology and software EDUCATION

The University of Texas at San Antonio

Master of Science in Business Expected

Graduation: May 2021

Cumulative GPA: 3.85

Relevant Coursework

• Quantitative Methods Business Analysis

• Business Speaking/Writing

• Effective Negotiating

• Financial Accounting Concepts

• Economic Theory & Policy

• Management & Behavior Organizations

• Professional Development

• Essentials of Project & Program

Management

The University of Texas at San Antonio

Bachelor of Arts in History Graduation: May 2020

Cumulative GPA: 3.72

EXPERIENCE

Substitute – Northside ISD, San Antonio, TX August 2019 – Present

• Fulfilled short-term substitute teaching requirements for all subjects in K-5 age groups

• Adhered to curriculum and lesson plans assigned by regular teacher

• Improved excellent communication and interpersonal skills

• Enforced teaching strategies and classroom management skills

• Incorporated technology into students’ learning activities for varied academic disciplines Cashier – Company Name, San Antonio, TX Feb 2019 – June 2019

• Successfully sold merchandise and credit cards applications on the daily basis

• Implemented new customer service strategies

• Developed reputation for prompt, efficient service with high level of accuracy

• Demonstrated customer service by answering inquiries and offering assistance

• Team collaboration

ACTIVITIES AND HONORS

• Achieved Cum Laude May 2020

• Volunteered in social and religious services 2014-2020

• Received Dean’s List for 2 consecutive years—4 semesters ADDITIONAL SKILLS

• Fluent in English and Spanish

• Computer Skills: Excel, Microsoft Word, PowerPoint, Google Docs, social media platforms

• Administrative, writing, and marketing skills

Contact this candidate