Customer Care Life Insurance
Resume:
CURRICULUM VITAE
Dr.D.UDAYASHEKHAR
Ph.D, M.Phil, MBA, DAP, PGDCA.
Email:- *********@*****.***
Skype Name:-
live:.cid.733a7e73dba3f8c6
Address for Communication:
Neha Towers, Flot No:- 103,
Khammam,
Gattaiah Center
Khammam (Dt) - 507001
Telangana, India.
Personal Data
Father’s Name : Kishan Rao
Date of Birth : 12th July, 1985
Sex : Male
Nationality : Indian
Languages : English, Telugu
& Amharic
Pass port No:- J1226644
CAREER OBJECTIVE:
To become a successful professional in the field of Teaching Career and to work as a key player in
challenging & creative environment for students
community.
EDUCATIONAL QUALIFICATION:
Ph.D : I got Doctorate Degree in the field of
Commerce And Business Management from
Kakatiya University, Warangal, Telangana.
M.Phil : I did my M.Phil (Master of
philosophy ) in General Management through
S.V. University, Andhra Pradesh.
M.B.A : Master of Business Administration
(Fianancial Management & Marketing
Management) From (Kakatiya University,
Warangal) with aggregate of 65%.
B.Com : Bachelor of Commerce (Computers)
from RJC Degree & P.G College affiliated to
Kakatiya University, Warangal. With aggregate
of 61%.
Intermediate : From (Board of Intermediate
Education, Andhra Pradesh, Hyderabad)
A.P,India.
S.S.C. : From (Board of secondary education,
Andhra Pradesh, Hyderabad) 2000 with 54% of
marks.
TEACHING EXPERIENCE: 12 Yrs
2007 – 2008 I worked as a territory sales
manager in Crescent therapeutics Limited.
2008-20011 I worked as an Assistant
professor in TRINITY P.G College,
Khammam.
Since 2011 to 31 July 2019 I worked as an
Assistant professor in Madda walabu
University, Ethiopia.
Currently I am working as a Principal in
Priyadarshini Collage Of Computer Science
& Research. Ameerpet, Hyderabad.
COMPUTER KNOWLEDGE :
MS-Office
Tally - VAT
Wings, Focus
P.G.D.C.A.
RESEARCH IN DETAILS:
Ph.D Thesis in : ROLE OF TRAINING IN ENTREPRENEURIAL DEVELOPMENT – A COMPARATIVE STUDY OF ETHIOPIA AND
INDIA, study pertaining to the selected entrepreneurs of Khammam districts of Telangana state India and Sinana district of Oromiya state Ethiopia. The study also emphasizes on the state and the central government policies in promoting the entrepreneurship and the institutional support provided for training and development in the areas of finance, marketing, management, Technological, human resource management and customer care.
Mphil Dissertation: Titled with “ Modern Logistics with Reference to Fourth – Party Logistics in General Management”
MBA Project title: “Liquidity position” with special reference to ‘Madhucon Sugars Pvt., Ltd. Rajeshwara Puram, Khammam., Andhra Pradesh. SUBJECTS HANDLED:
Master of Business Administration :
1) FOUNDATION OF BUSINESS
2) PRINCIPLES AND FOUNDATION OF MANAGEMENT
3) ELEMENTS OF BOOK KEEPING AND ACCOUNTING
4) HUMAN RESOURSE OF MANAGEMENT
5) MARKETING MANAGEMENT
6) MANAGERIAL COMMUNICATION
7) SMALL ENTERPISE MANAGEMENT
8) SALES AND DISTRIBUTION MANAGEMENT
9) MANAGEMENT INFORMATION SYSTEM
10) INTERNATIONAL BUSINESS
11) MANAGEMENT OF CREATIVE AND INNOVATION
12) SALES AND DISTRIBUTION MANAGEMENT
13) BUSINESS ENVIRONMENT
14) MANAGEMENT ORGANISATION THEORY
15) INDUSTRIAL ORGANISATION & MANAGEMENT
16) DATA BASE MARKETING
17) STRATGIC INVESTMENT AND FINANCING DECISIONS.
PRESENTATIONS :
Presented a paper entitled “Causes, symptoms and Coping Strategies to Management Stress” on 21st and 22nd March 2016, organized by Department of Commerce & Business Management”, University P.G College Khammam.
Presented a paper “CRM Practices in Telecome Industry: A Case Study of BSNL” on 21st and 22nd March 2016, organized by Department of Commerce & Business Management”, University P.G College Khammam. RESEARCH ARTICLES PUBLISHED:
1) Published a paper entitled with ENTREPRENEURSHIP IN URBAN INFORMAL PRODUCTION ACTIVITIES: A STUDY OF VIJAYAWADA CITY, ANDHRA PRADESH in International Journal of Entrepreneurship & Business Environment Perspectives Pezzottaite Journals, ISSN (Print):2279-0918,
(Online):2279-0926 PEZZOTTAITE JOURNALS, SJIF (2014): 5.842. http://www.pezzottaitejournals.net.
2) Published a paper entitled with MANAGEMENT INFORMATION SYSTEM IN LIFE INSURANCE CORPORATION: AN EMPIRICAL STUDY ON KHAMMAM BRANCH in PEZZOTTAITE JOURNALS, ISSN (Print):2319-9016, (Online):2319-9024 SJIF (2014): 5.891. http://www.pezzottaitejournals.net.
3) Published a paper entitled with MARKETING OF BSNL SERVICESS -Through DSA (Direct Selling Agent) in International Journal in Commerce, IT & Social Sciences, ISSN: 2394-5702, (Impact Factor: 3.455). http://www.ijmr.net.in.
4) Published a paper entitled with CUSTOMER LOYALTY AND ITS IMPACTON CUSTOMER RETENTION OF BSNL MOBILE USERS International Journal in Management and Social Science, ISSN: 2321-1784
(Impact Factor- 5.276)
http://www.ijmr.net.in.
5) Published a paper entitled with CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY OF BSNL MOBILE USERS in International Journal of Multidisciplinary Research and Development, ISSN: 2349-4182 Print ISSN: 2349-5979,; http://www.allsubjectjournal.com.
6) Published a paper entitled with ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) in International Journal of Information Technology & Computer Sciences Perspectives pezzottaite journals SJIF, ISSN (Print):2319-9016, (Online):2319-9024, SJIF (2015): 6.717. http://www.pezzottaitejournals.net.
7) Published a paper entitled with MARKETING OF TELECOM SERVIVESS in Zwenith International journal of Business Economics & Management Research. ISSN 2249 – 8826, http://www.zenithresearch.org.in
8) Published a paper entitled with DEMOGRAPHIC AND USAGE PATTERNES OF CUSTOMERS WITH REFERENCE TO COCO – COLA BAVERAGES, in International Journal of Logistics & Supply Chain Management Perspectives Pezzaottaite Journals, ISSN (Print):2319-9032, (Online):2319-9040 SJIF (2015): 6.478.
http://www.pezzottaitejournals.net.
9) Published a paper entitled with A STUDY ON SERVICE QUALITY AND CUSTOMER SATISFACTION OF BSNL SERVICES in 492 International Journal of Applied Services Marketing Perspectives Pezzottaite Journals 2016 ISSN (Print):2279-0977, (Online):2279-0985, (2015): 6.478. http://www.pezzottaitejournals.net.
10) Published a paper entitled with A STUDY ON CONSUMER PERCEPTIONS IN TERMS OF PREFERENCES AND ATTITUDES TOWARDS COCA-COLA SOFT DRINKS in International Journal of Retailing & Rural Business Perspectives ISSN:2251547, 2016 ISSN (Print):2279-0934, (Online):2279-0942 PEZZOTTAITE, SJIF
(2015): 6.622.
http://www.pezzottaitejournals.net.
11) Published a paper entitled with ROLE OF INGORMATION AND COMMUNICATION TECHONOLOGY
(ICT) IN EFFECTIVE IMPLEMENTATION OF CRM PRACTICES IN international journal of research in commerce, it & management, ISSN 2231 – 5756.
http://www.ijrcm.org.in
12) Published a paper entitled with CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER RETENTION AMONG BSNL MOBILE USERS in international journal of engineering and management research, ISSN 2249–2585 Print - ISSN 2249-8672.
http://www.aeph.in
13) Published a paper entitled with BUILDING CUSTOMER RELATIONSHIP MANAGEMENT THROUGH DATA MINING AND DATA WAREHOUSING(DMDW) in Asian Research Consortium, ISSN 2320 – 8724 http://wwww.aijsh.com
14) Published a paper entitled with RESEARCH FOR CHANGING THE MOBILE NETWORK AMOUNG BSNL MOBILE USERS IN International journal of Multidisciplinary Management Studies, ISSN 2249 – 8834. http://www.zenithresearch.org.in
15) Published a paper entitled with CONSUMER PERCEPTION TOWARDS ORIFLAME COSMETICS IN HYDERABAD in The International Journal Research Publication’s Research Journal of Commerce & Behavioural Science(RJSSM), ISSN:2251 1571
http://www.theinternational.org
16) Published a paper entitled with A STUDY ON CONSUMER BEHAVIOR TOWARDS VESPA WITH REFERENCE TO LEO MOTORS in Research Journal of Commerce & Behavioural Science, (RJSSM), ISSN:2251 1547.
http://www.theinternational.org
17) Published a paper entitled with IMPACT OF ADVERTISING ON PAINT INDUSTRY – A CASE STUDY OF NIPPON PAINTS in Research Journal of Economics & Business Studies (RJEBS), ISSN 2251 1555 http://www.theinternational.org
18) Published a paper entitled with AN EMPIRICAL STUDY ON CONSUMER PERCEPTION ON KHAZANA JEWELLERY – A CASE STUDY in Research Journal of Science & IT Management ( RJSITM), ISSN 2251 1563.
http://www.theinternational.org
PUBLICATIONS AND PRESENTATIONS:-
Paper publications - 18
Paper presentations - 02
Total - 20
EVENTS ATTENDED:
Honored as a subject expert for Research paper evaluation at Research Directorate of Madda walabu University Ethiopia.
Attended Faculty development programme on Active learning and Continues assessment training which was conducted by Madda walabu University.
ACHIEVEMENTS:
When I was in MBA, I got selected in campus placement as a territory sales manager in Crescent therapeutics Limited.
Stood as a class-topper during my Master of Business Administration.
Secured top marks in Financial Management.
Worked as a Class Coordinator in my M.B.A.
Past eight years I got 94 percent positive feedback for my contribution to the Madda walabu university Ethiopia and as well as from students.
I personally contributed to 253 E- Books to the Madda walabu university library which is related to all Management studies.
DUTIES/ RESPONSBILITIES:
Teaching, Training, Grading and motivating the students towards achieve the academic objectives
Collaborates with faculty to ensure high academic standards of all curricular offerings
Supports and coordinates the development and implementation of the group's academic programs, learning labs, services, plans and processes within the mission of the University
Supports student-centered instruction, analyzes enrollment patterns and works collaboratively with department chairs/program coordinators to maximize course schedule effectiveness to address student progress needs, build program enrollment while efficiently managing resources
Helps to build positive working relationships between faculty and staff in the grouping and across the college and as well as in the University
Exercises leadership in the development and evaluation of curricula in light of student learning outcomes, external accreditation and regulatory entities
Assure proper and timely resolution of student, staff, faculty, and administrative issues, complaints and conflicts
Coordinates the development and administration of program and grouping budgets
Coordinates recruitment, selection, orientation, development, support, and evaluation of personnel
Mentors program faculty and collaborates effectively with department chairs and program coordinators
Coordinates cooperative program delivery and facilitates articulations with other institutions
Coordinates the overall development and administration of grants within the grouping
Attends meetings such as Presidents Staff and Deans Working Group
Facilitates Grouping meetings and participates in college-wide duties
Supports internal and external professional development
Maintains appropriate community relationships
Brings forward facilities concerns and needs
Works with other Deans in the development of course schedules and joint projects
Works closely with Curriculum and Academic Policy Committee during new programming development
Collaborates with enrollment services and student support directors in joint service delivery activities
Responsible for hiring and evaluating adjunct faculty in collaboration with department chairs and program coordinators
Participates in shared governance
Performs related duties as needed to facilitate effective planning and leadership in compliance with the needs of the College
Adheres to stipulations of contract agreements.
REFERENCES:
1. Dr.K.Venkat Janardhan Rao, Professor, Department of Commerce and Business Management Kakatiya University, Warangal. India. Email-Id:
************@*****.***
2. Dr.D.Raghava, Professor, HOD Department of Commerce and Business Management, QIS College of collage of Engineering and technology ( ongole Atanamas ) Email-Id: **********@*****.***
3. Dr.U.Kanaka Rao, Associate Professor, Mattu University. Department of Business Management, Ethiopia.
Email-Id: **.*********@*****.***
PERSONAL PROFILE:
Name : Dr. UDAYA SHEKHAR DANDA
Date of Birth : 12th July, 1985
Languages Known : English Telugu & Amharic
Nationality : Indian
Permanent address : Dr. UDAYA SHEKHAR DANDA,
Sri Hariharan Towers, Rotarry Nagar,
Srinagar Colony, 9th line, Flot No 201,
Khammam District,
Telangana – 507001.
DECLARATION:
I hereby declare that the details furnished above are true to the best of my knowledge.
Place: Hyderabad
Date:
( Dr. UDAYA SHEKHAR DANDA)
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