Office Care
Resume:
Ruth N. Fagan
Bronx, New York 10451
***********@******.***
WORK EXPERIENCE
Administration for Children’s Services - New York, NY Congregate Care Specialist I (formerly House Parent) June 2007 - Present
● Responsible for monitoring detained residents until mandatory court date appearances
● Provide counseling services to residents on a behavioral basis
● Assist in educating the residents on policy and procedures for healthy living within the facility
● Maintain detained residents nutrition and provide basic hygiene care supplies while in detention
● Monitored temp staff as well as volunteered while in the role of the lead staff.
● Monitored logbook and childrens log to ensure accuracy of the children in the area.
● Maintained a children’s census
Department of Juvenile Justice - New York, NY
House Parent June 2004 – June 2007
● Responsible for monitoring detained residents until mandatory court date appearances
● Provide counseling services to residents on a behavioral basis
● Assist in educating the residents on policy and procedures for healthy living within the facility
● Maintain detained residents nutrition and provide basic hygiene care supplies while in detention Department of Information, Technology, and Telecommunication - New York, NY Call Center Representative 311 January 2003 – June 2004
● Responsible for answering all city inquiries and complaints (i.e. housing, quality of life)
● Maintain and process all complaints filed to the mayor's office
● Responsible for informing all customers with up-to-date information from all agencies city, state and federal
Mayor’s Action Center - New York, NY
Community Coordinator/HRA Liaison June 1999 - January 2003
● Provide assistance to the families of 9/11 at Pier 94
● Assist welfare recipients receive city/state benefits were processed due to agency neglect
● Assist special city liaison process all complaints against city agencies SKILLS & ABILITIES
● Superior communications skills in dealing with detained juvenile residence, co-workers & employees. Both verbal & written skills are strong.
● Well-organized & highly efficient working in a multi-tasking dynamic environment. Ability to plan & organize work in a timely manner.
● Computer skills Proficient in multiple Windows based applications such as, Excel, PowerPoint, Word EDUCATION
Berkeley College, New York, NY-pending Degree Graduation December 2019/ AAS Major:Health Services Management
Queens Vocational Technical High School, Long Island City, NY – High School Diploma Major:Computer Science Graduated June 1987
References Upon Request
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