Sales Office Assistant

CURRICULUM VITAE

PERSONAL DETAILS

Name: Philip Neil Westgarth

Home Address: Zayed Sport City

Abu Dhabi; UAE

Telephone: Mobile: 00971(0)508190373

E-mail : ***************@*****.**.**

Date of Birth: 4th March 1984

Status: Single

Driving License: Full UK / UAE

Personal Profile

I am a qualified professional with experience within the Aviation and Banking fields. Skilled in both verbal and written communication and extremely competent within a multi-cultural setting, resident in Abu Dhabi for the past 8 years.

Posses an eye for detail, conscientious and able to follow allocated tasks through, without the need for constant supervision.

Commercially aware, possessing good levels of patience, with pleasant attitude always bearing the customer in mind.

Hardworking, organised, adaptable and open minded to take on the allocated task with confidence and drive to see through to completion.

A good listener with a positive attitude, flexibility and diplomacy. Sensitivity and assertiveness when necessary.

Possesses a sense of humour, care and versatility.

Has gained many years’ experience in the customer service industry through sales call service centres and the banking industry. Always polite and approachable.

Friendly and enthusiastic with high regard for respect and confidentiality.

Education

College: Derby College, Mackworth, Derbyshire

School: Derby Moor Community School, Littleover, Derby, England

Qualifications

GCSE: Mathematics

French

P.E

Geography

Science

English Language

English Literature

ICT

Other Skills

Knowledge and confident working in a corporate and business environment currently in the aviation industry and previously within banking.

Have excellent selling skills gained with direct customer contact and also telephone sales.

Knowledge and ability to use computer software Microsoft Word, Publisher and action of

e-mails.

A team player, willing to listen yet able to step in and assume leadership to ensure correction direction maintained.

Possesses the ability to communicate key business issues in a convincing manner, both written and verbally.

Strong negotiator, persuasive, with ability to sell new ideas or alternative ways to approach issues.

Computer keyboard and touch type literate

Employment History

Etihad Airways – Groups Inventory Analyst: April 2014 - current

Key responsibilities within Groups Department

Analyzing and evaluating group travel requests from Etihad Sales Stations

Liaise with flight analysts in Revenue Management regarding seat availability

Working within time constraints to achieve a two hour turn round from initial request to contacting partner airlines and negotiating group fare and availability.

Clearing and checking daily for un-ticketed bookings and for deposit payments

Using the Sabre Reservations/System for negotiating and GSO Pros system optimizer.

Preparing/producing reports for flown revenue for Etihad Partner Airlines.

Generating maximum revenue within the Etihad Group

Working closely within the team and inter-departmental contributors.

Achievements- Successfully completed Etihad Airways Emergency First Aid including CPR & AED Awarded 16 June 2016 and in 2019. Etihad Excellence Achievement Award Peer Recognition November 2019. Member of Etihad Sports Association competing in football and actively a member of Etihad charity project days. Assisted with the Special Olympics held at the Links Course Yas Island.

ADCB (Abu Dhabi Commercial Bank) – Relationship Officer: 2013-2014

Key Responsibilities Based Within Excellency Department:

Processing investments

Account opening, fixed deposits

Excellency customer inquiries

Liaison with Relationship Managers

Interaction with bank clients through phone and email, updating portfolios

Main duties responsible for ensuring Excellency clients are served promptly and needs are met in a polite manner. Administration duties are carried out for the Relationship Managers in an efficient and competent manner ensuring confidentiality at all times regarding clients accounts and requests. Working independently adhering to banking procedures regarding fraudulent transactions, daily updates on cheque errors, being aware of appointment details for Relationship Managers and assisting other Relationship Officers in administration duties on a daily basis.

HSBC UK Premier Relationship Manager: 2005 – 2011

Key Responsibilities:

Customer service

Reviewing customers’ portfolio’s

Sales

Conducting regular individual reviews with customers

Mortgages

Investments

Saving plans

Pensions /Retirement

Off shore / International investments & funds

After starting at the Sales & Service Center where I progressed to team leader I was given the responsibility overseeing the sales performance of individuals, making sure they were up to date on company products and policies. Encourage, motivate and learn new selling techniques where appropriate. Be keen to share ideas on selling by using open questions wherever possible and always have a friendly positive attitude. Help to train and monitor new staff, listening to their calls, advising how they could improve on call and sales techniques. I am always polite and approachable, friendly and enthusiastic with a high regard for respect and confidentiality which is so important where clients’ personal financial matters are concerned.

In 2007 I successfully applied and was promoted to Premier Relationship Manager within HSBC, where I had a large portfolio of customers for whom I was responsible for advising on investments and day to day financial arrangements. For the banks high net worth clients I was able to utilize my interpersonal skills to full advantage allowing direct customer contact on a regular basis, advising clients regarding banking requirements associated to their accounts and funds whilst building respect, trust and being commercially aware at all times. Able to demonstrate, an excellent organizational ability, competent computer skills and telephone manner whilst able to present detailed information clearly with confidence.

Scottish Gas: 2004 – 2005

Key Responsibilities:

Customer service

Working as an individual and as a team

Complaints

Billing

Sales

Working within a Sales and Service Center environment gained excellent selling skills and telephone selling techniques. Using these skills was able to maximize the sales revenue, while giving excellent customer service in both the selling and the complaints area of the company. Always being fully aware of any changes to company products or information which was to be implemented, with the ability to listen and be polite at all times. Being confident to work within other areas of the company when required

Morrison & Haggerty Solicitors 2004

Key Responsibilities:

Filing

Receptionist

Schedule organization

Deliveries

Taking responsibility within an office environment for day to day organizing of partner’s schedules, maintaining client files ensuring at all times complete confidentiality. Taking full responsibility for telephone and personal inquires, giving accurate information with an eye for detail. Taking a pride in my performance whilst working well with my colleagues and always presenting my work in a helpful and caring manner. Being respectful of clients’ privacy and displaying an aptitude as a keen, quick to learn member of a team

King Malcolm Hotel: 2002 – 2003

Key Responsibilities:

Bar

Waiter

Stock

Receptionist

Porter

At all times aware that customer service is paramount, being efficient, caring and focused on the task. Keen to take on board new areas of responsibility with on the job training whilst being allowed to expand on my personal skill

.

Leisure Interests:

I enjoy outdoor pursuits. I am an enthusiastic cricketer, footballer and golfer when time permits. I am a keen swimmer and try to keep up good levels of fitness by walking and participating in outdoor activities where possible. To relax I enjoy reading especially auto biographies and crime novels. Having a rescue dog and cat at home I am also involved in the stray cat program in Abu Dhabi attending feeding stations within Zayed Sports City area. Traveling is also something I enjoy and have been fortunate to visit many countries including North America, Asia, Middle East and many within Europe.

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