Executive Assistant Employee Relations

GIULIA MARIE DONATO

SAN FRANCISCO, CA ***** • 814-***-**** • ***********@*****.***

HUMAN RESOURCES (HR) SPECIALIST leveraging an astute attention to detail to successfully drive multiple competing projects to completion in alignment with established deadlines. Compassionate leader harnessing robust interpersonal communication and active listening skills to engage with staff at all levels of an organization, cultivating fruitful relationships built upon a foundation of trust, accountability, and respect. Dedicated professional with a proven track record of implementing new policies, programs, and systems that optimize company workflows while decreasing overall costs. AREAS OF EXPERTISE

ü Employee Relations

ü Software Implementation

ü Onboarding & Training

ü Human Resources (HR)

ü Vendor Communications

ü Payroll & Benefits

ü Conflict Resolution

ü Strategic Negotiation

ü Tax Compliance

SELECT ACHIEVEMENTS

• Spearheaded the implementation of ADP Time and Attendance at Shorenstein Realty Services, developing a detailed project plan outlining key deliverables and requirements for employee training.

• Slashed payroll and benefits administration costs by strategically negotiating with vendors, safeguarding the continuation of services while obtaining significant enhancements.

• Championed the launch of a robust mental health and wellness program at Shorenstein Realty Services, securing a free one-year subscription plan with Headspace for employee utilization. PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Shorenstein Realty Services – San Francisco, CA 10/2019 – 05/2020 Senior Payroll & HR Specialist

• Processed the bi-weekly payroll management activities for a multi-state staff of ~300 exempt and non- exempt employees in ADP Workforce Now, meticulously reviewing each submission for accuracy in order to minimize discrepancies and safeguard compliance with all state and Federal regulatory requirements.

• Administered benefits and deductions adjustments, leveraging exceptional interpersonal communication skills to guide employees in the navigation of open enrollment and 401K, HSA, FSA, and transit benefits.

• Played an instrumental role in new hire onboarding processes, partnering with the HR Specialist, accounting, and finance teams to set up all relevant and necessary paperwork for staff W2s, I9s, direct deposit verification, and benefits.

• Compiled and reviewed data for monthly, mid-year, and year-end reporting processes.

• Calculated benefits costs and projected employee contributions for staff members on FMLA and LOA, upholding strict compliance with the requirements set forth by the Affordable Care Act (ACA).

• Pioneered the implementation of SharePoint across the company, developing updated training materials and operational best practices educating staff members on SharePoint utilization.

• Managed organizational vendor invoicing for benefits and payroll funding, using Yardi software to document payments.

GIULIA MARIE DONATO

SAN FRANCISCO, CA 94112 • 814-***-**** • ***********@*****.*** PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS CONTINUED Instacart – San Francisco, CA 03/2019 – 10/2019

Payroll Administrator

• Processed weekly and bi-weekly payroll for 8K multi-state exempt and nonexempt employees in North America, creating Excel pay data batches and reconciling wages and paid hours; utilized Workday software and ADP Workforce Now for payroll in the US and Canada, respectively.

• Employed Zendesk ticketing system to field inquiries from staff at all levels of the company, applying strong conflict management skills to deescalate distressed situations and resolve employee concerns.

• Leveraged knowledge of multi-state tax laws to generate off-cycle checks for terminated employees, facilitating submissions in as little as 24 hours in alignment with state codes and regulations.

• Served as a key contributor to the interviewing, hiring, onboarding, and training of new employees. Rivers Casino Pittsburgh – Pittsburgh, PA 06/2013 – 01/2019 Office Manager & Executive Assistant

• Directed all aspects of organizational recruiting, new hire orientation, and training, educating personnel on company standard operating procedures (SOPs) and best practices.

• Played an instrumental role in the automation of internal scheduling and payroll systems, facilitating a conversion from manual systems to a self-service program with Workday and ADP Workforce Now.

• Provided comprehensive assistance to three executives, leveraging strong time and task management skills to effectively coordinate the logistics of multiple competing calendars, tasks, and schedules.

• Processed all invoicing and accounts payable (A/P) activities for casino vendors. Additional Experience:

McKesson Health Solutions: Authorization Specialist PNC: Customer Service Representative

EDUCATION

Master of Business Administration (MBA), Management Point Park University

Bachelor of Science (BS), Marketing

Penn State Behrend

TRAINING

Payroll Law • Essentials of HR Law • SMLA Compliance – Pryor PROFICIENCIES

ADP Workforce Now • Workday

Microsoft Excel • Kronos • Zendesk

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