Administrative Assistant Customer Service

HIGHLIGHTS OF QUALIFICATIONS

●Successful, results-oriented, attentive to customer needs, and accurate to work effectively in data entry, administration, purchasing, inventory, call center, and customer service roles

●Proficient in computer programs and softwares including Salesforce, Nitro Pro, AS400, Oracle, Access, Word, Outlook, Excel, PowerPoint, MAGSTAR, Lotus Notes and Win sol.

●Thrives in deadline driven environments to balance priorities in high volume environments according to company goals, while delivering positive and professional customer service

●Reputation to be specifically requested by customers to process transactions or services; strong written and verbal communication skills to establish customer loyalty

●Flexible and adaptable team player; encourages others to abide to policies or procedures

●Quick learner who strives to find ways to save companies time and money through innovative problem solving and decision making abilities

SKILLS AND EXPERTISE

ADMINISTRATION & ACCOUNTING

●Migrated and moved data between documents or contracts; utilizing Nitro Pro to change document types to PDF to increase productivity and readability between devices

●Used drives and internal programs to manage customer information and profiles to support company demands, maintain equipment, and process inventory tracking

●Processed and posted batches related to inventory tracking and purchases made; tracking customer payments within correct accounts and updates to internal records

●Attached files in Salesforce according to company procedures for document title requirements, and with all relevant notes summarized accurately

●Entered highly confidential customer information into Microsoft Office programs, various softwares, or internal databases to review accounts and update data with accurate information for customer tracking and customer relationship management

●Reviewed, investigated, updated, and prepared reports or spreadsheets to be uploaded into electronic files and database records

●Entered incoming payments and checked features such as postdates, currency, body and figures with accuracy in numeric and alphanumeric data entry in daily uploads

●Balanced financial reports daily to investigate inconsistencies in a timely manner

●Compiled and coordinated travel arrangements (such as flights, car rentals, and accommodations) for staff planning and long-term business trips

●Monitored and verified company expenses within staff reporting and tracked daily mail of staff sales and cash register deposits; filing all documents and receipts according to policies

PURCHASING & INVENTORY

●Performed data entry of purchases and invoices, and inventory data to softwares and databases; brainstorming new ideas to streamlines and increase efficiencies in procedures

●Liaised with suppliers for ordering stock according to part numbers and business needs; communicating with shipping department to maintain adequate inventories

●Counted products within warehouse monthly; ordered supplies to replenish as needed

●Identify key suppliers to strengthen supply chain processes during purchases to general and specialized equipment, materials and maintenance consumables for production planning

CUSTOMER SERVICE

●Communicate comprehensive range of services and solutions to business partners in a global organization and consumer base in a clear and concise manner

●Research, educate, troubleshoot, and resolve any type of inquiries or requests from customers to achieve a high quality of service delivery and conflict resolution

●Process customer transactions and orders with a high degree of accuracy and speed

●Provide change and receipts according to payments collected for goods and services

WORK EXPERIENCE

2019-2019. Data Entry Specialist

Brokerage

Farrow Ltd.

Pivotal Staffing Solutions

2019-2019 Data Administrator/Tank Sensor Administrator, Superior Propane (Express Employment Professionals)

2018-2019 Reception/Administrative, Dare Foods (Office Team)

2018-2018 Receptionist/Account Payables, Things Engraved Head Office (McDonald-Green)

2018-2018 File Clerk & Accounting Support, Trougott (McDonald-Green)

2017-2018 Store Front Clerk, Tim Horton’s

2015-2017 Cashier, No Frills Grocery Store

2016-2016 Reception and Purchasing Support Agent, Applied Comfort (Staffing Agency)

2012-2014 Call Center Agent, Arvato Digital Services Canada (Ally Bank of America)

2007-2010 Data Entry / Finance Clerk, HB Group Insurance Management/Cooperators Insurance Incorporated

2005-2006 Administrative Assistant, Symbility Solutions Incorporated/Autoben

●Created an Administrative Assistant Procedures Manual to be used for ongoing staff training and development

2005-2005 Purchasing Clerk (Contract), Bolt and Nut Supply (McDonald-Green)

2003-2005 Purchasing Agent, Barber Glass Industries Incorporated

EDUCATION

2010-2011 Administrative Assistant Courses, ICS Canada (Penn Foster Incorporated)

2012-Present 634E-Information Technology Contact Center Customer Service Agent Membership, Ontario College of Trades (OCOT)

2001-2002 Bereavement Facilitation Training, Hospice Wellington

High School Diploma – General Business, John F. Ross Collegiate Vocational Institute

Contact this candidate