Manager Contact Details
Resume:
PERSONAL PROFILE
My previous supervisory experience and related duties have enabled me to develop the qualities you are looking for in this administration position. I have worked in the supervisory environment for over 20 years I have the ability to lead staff to perform at optimal levels, with precision and ensuring that company policies and procedures are adhered to.
I believe that my experience and ability to work in an environment that requires accuracy, professionalism and the ability to excel under pressure would be a great match for the position advertised.
PERSONAL DETAILS
NATIONALITY South African
ID NUMBER 650-***-**** 080
RESIDENTIAL AREA Midrand, Gauteng
DRIVERS LICENSE Code 08, own vehicle
CONTACT DETAILS 061-***-****
EMAIL ******@*****.***.**
MARITAL STATUS Married
DEPENDENTS Three
LANGUAGES English & Afrikaans
NOTICE PERIOD Immediate
EDUCATION
Raisethorpe Secondary School Matric 1982
COURSES
Company: Service Monitor
Customer Service
Trauma
Telephone Etiquette
Company: Rapid Air Flight Academy
Crew resource management
Company: Jennings and Associates
Interpersonal skills and personal leadership program
Company: Da Vinci Institute
Supervisory Management and Leadership
Management of Technology and Innovation (NQF5)
Competencies and Skills
Microsoft Windows
Outlook Express
Excel
Internet Explorer
COMPUTER LITERACY
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
EXPERIENCE
Company: D & I Alarms
Location: Pietermaritzburg
Job Title: Operator
Period: June 1992 till June 1997
Duties
Monitoring of Alarm signals received
Calling clients to ensure safety of home and business premises
Dispatching of Sap and Response Teams to Burglary Panic signals. Follow up with clients after premises checked.
Report all faulty alarm systems to Management.
Capturing of new clients details onto the system.
Programming of different alarm zones onto the system.
Reason for leaving: Company liquidated.
Company: Altech Netstar Vehicle Tracking
Location: Midrand, Gauteng
Department: National Call Centre
Job Title: Operations Supervisor
Period: December 1997 till October 2011
Duties
To oversee productivity and performance of operational staff, monitor and coordinate 24 hour National operational functions and adhere to Altech Netstar Emergency Control Room & sustain consistent customer service.
Areas of Responsibility
To create a safe and positive working environment, motivating staff as well as monitoring adherence to time keeping, attendance, uniform, and professionalism within the control room.
Motivating staff effectively on the job training, coaching and mentoring
Monitor, coordinate and enforce Netstar’s standard operating procedure standing instruction and maintaining Operations service levels
Monitoring and assisting with coordinating of responses and different response agents. Ensuring maximum effort with a sense of urgency is constantly maintained. Reporting of all incidents in an official Occurrence book
Client Liaison – handle all client queries/complaints relating to operations, dealing with escalated traumatized and/or irate clients
Monitoring Network performance and reporting problems to management and the relevant departments involved Coordinating QC inspectors//FMC for clients that experience technical difficulty after hours. The ability to initiate disaster recovery procedures if need be.
Coaching and Mentoring as well as basic disciplinary actions
Keeping abreast with products and services as well as trends within Netstar and the industry
Establishing and promoting effective communication between management and staff
Company: Technofix
Location: Wendywood, Gauteng
Department: Electricity Meter Installations
Job Title: Technician
Period: February 2013 till December 2015
Duties
Meter Maintenance.
Areas of Responsibility
To install single & three phase meters.
Post-paid + prepaid meters
Meter readings
Ensuring all customers information and meter information are recorded correctly.
Reason for leaving: Contract ended
Company: Amlec Security
Location: Pietermaritzburg
Department: Control Room
Job Title: Control room Agent
Period: 1 February 2016 to 31 May 2016
Duties:
Monitoring of Alarm signals received efficiently.
Calling clients to ensure safety of home and business premises
Dispatching of Response Teams to Burglary / Panic signals. Follow up with clients after
premises checked.
Report all faulty alarm systems to Management.
Capturing of new clients details onto the system.
Programming of different alarm zones onto the system.
Ensuring customer service is delivered.
Reason for leaving: Personal.
Company: Melstar investments
Location: Reuven, Gauteng
Department: City Power Contact Centre
Job Title: Contact Centre Manager
Period: 1 June 2016 to 29 September 2017
Duties:
To oversee performance of operational staff
Monitor leave & time keeping.
To create a positive working environment, motivating staff as well as monitoring adherence to S.O.P set out by City Power.
Inbound telephone calls reports. 1Stream telephone system.
Listen to voice recordings to ensure staff are knowledgeable with customer query.
Ensure staff are kept abreast with all new development / projects within City Power.
Client Liaison – handle all client queries/complaints relating to electricity when Team Leader cannot resolve.
Reason for leaving: Contract Expired
Company: Technofix
Location: Wendywood, Gauteng
Department: Electricity Meter Installations
Job Title: Technician
Period: February 2018 to Date
Duties
Supervise Teams for Fibre Installations.
Areas of Responsibility
To install Aerial fibre and trenching fibre.
Have to ensure compliance to Specs.
Ensuring all round performance.
Reason for leaving: Contract Expired
Company: Amlec Security
Location: Pietermaritzburg
Department: Ops / Technical
Job Title: Ops Manager
Period: 26 November 2019 to 26 March 2020
Duties
Ensuring company Kpi and Sop are carried out.
Monitoring staff time keeping.
Training and updating on new technology.
Capturing all new client info on file.
Handling client complaints and resolving.
Reason for leaving: Covid 19
REFERENCES
Amlec Security
Vanessa Pandaram
Technofix
Charmaine Sooknunan
Human Resources
Melstar Investments
Nirvash Bachan
Manager
Kapilroy Sewpaul
Contact this candidate