Front Office Social Media
Resume:
ALL ABOUT ME
Graduated economist of
enterprise, with work
experience like part
worker for 2 years as
finance consultant and
with experience in
customer service.
Punctual, open, well
organized, have work
experience in UAE market
for over 5 years.
Enthusiastic, creative and
fast learning.
Currently located in Dubai.
KHRYSTYNA KURYLO
Client Experience Manager
WORK EXPERIENCE
- organizing, planing, and monitor a company’s customer service department to ensure optimized interaction between a company and its clients;
-developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction;
-establishing communication channels and mediums on B2B and B2C levels;
-collecting, analyzing, and interpreting customer interactions data to identify requirements and information useful in optimizing customer experience;
-organizing projects and initiatives that enlighten company staff on the associated benefits/consequences of their decisions on customer experience and on company profits;
-adjusting a company’s organizational structure to give more focus to customer service and experience;
-research to identify more personalized methods of product sales. EXPERIENCE MANAGER
KIKLABB, Queen Elizabeth 2, Mina Rashid, Dubai
09.2019 to 03. 2020
- established front office registration and supporting procedures
(guest assistance, tour program and presentation of the place, database collections, deliveries and correspondence, front office visual content)
- implemented standard procedure of office and supplies, furniture and catering services;
- approving and monitoring merchandising supplies;
- audio/video recording studio assistance for the members, photo support, creating videos and photo coverage for events (working with multiple online design programs);
- Analyzing the trade in the market regarding pricing and overseeing equal change;
- Delegating the appropriate staffs with external
event/workshops/meeting requests and arrangements (setups, offers, and proposals), was taking care of the negotiation part; OFFICE MANAGER / FRONT OFFICE SUPPORT
Krypto Labs, Masdar city, Abu Dhabi
11.2017 to 05. 2019
EDUCATION
TERNOPIL NATIONAL
ECONOMIC
UNIVERSITY, UKRAINE
Master's degree in Economics of
Industrial Enterprise
(finished at 2014)
BUCHACH LYCEUM,
UKRAINE
Class of economy
(finished at 2009)
OTHER I NTERESTS
I am interested in
business motivation
and psychological
literature. Also, I am an
avid reader wirer and
blogger, deeply
interested in fashion
and beauty, I research
and do freelance work
on social media
(Instagram and Tumblr
blogs).
Interested on art and
dance.
Providing a friendly, welcoming and efficient work with the guests, working with Res Pack system, arranging database for guests, assisting with all the requests and overseeing booking process in general.
GUEST RELATION OFFICER
Asia de Cuba, Abu Dhabi
11.2014 to 11.2016
Work with private clients, advising with financial questions (insurance, tax system, accumulation income). Making a personal financial plan and helping them to implement it.
PERSONAL FINANCIAL ADVISOR
OVB Alfinanz Ukraine, Ukraine
10.2013 to 08.2015
Analysis of economic documentation (balance, reports), watching the manufacturing process and which responsibilities have an economist of industrial enterprise, work with materials for qualification project. Was working as an assistant of Head economist of the factory had a great chance to see all the documentation and also the process of counting in details all expenses and income in money and raw materials equivalents.
TRAINEE AS ECONOMIST OF INDUSTRIAL
ENTERPRISE/INNOVATIVE SECTION
Buchach cheese Factory, Ternopil, Ukraine
03.2013 to 05.2013
Worked abroad during studying. Was working in hospitality, which gives me the advantage to learn a language and psychological skills, as well as the working system in the USA
SUMMER INTERNSHIP
San Luis Resort and Dolphin World, Taxes, USA
06.2012 to 09.2012
GET I N TOUCH WITH ME
Cell:
Email:
***.****@*****.***
LinkedIn: linkedin.com/i
n/khrystyna-kurylo-
39b0348b
- handled projects as coffee shop so called Krypto Kafe, as well kids workshops named as Laboxatory;
- Handling maintenance team and all type of complains with regards to the company.
Establishing long-term relationships with guests and offering them personalized service pertinent to their specific conditions and needs, providing unique luxury experience during a consultation, working with a database for the guests, arranging the stock on hands. MAKEUP ARTIST
Lancome, Chalhoub Group, Abu Dhabi
12.2016 to 10.2017
LANGUAGES
- Ukrainian (native)
- English
- Russian
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