Operations Manager
Resume:
DAVID LANGENHUIZEN
Scottsdale, Arizona *****
****.************@*****.***
david-langenhuizen-8925426
SUMMARY AND PROFILE
Aerospace Planning & Logistics Professional
Leverage outstanding emotional intelligence to contribute to long term success.
Aerospace Operations professional with leadership experience creating, developing, and managing effective organizations and facilities. Create shared operational vision. Facility and support equipment knowledge. Negotiate multi-million-dollar agreements. Mentor employees and teams to provide a top-notch organization. Received high-performance ratings from senior leaders.
SKILLS AND EXPERTISE
FAA Processes & Procedures
ERP/MRP Systems
Training & Development
Resource Planning
Policy & Procedure development
Aerospace Manufacturing
Strategic Planning
Accounting controls
PROFFESIONAL EXPERIENCE
AIR TRANSPORT COMPONENTS, GILBERT, ARIZONA
MANAGER OF CUSTOMER SERVICE
2019 – july 2020
Managed customer service resources and operations support groups. Developed and implemented training plans to build high performing cross-functional team, foster positive work culture and achieve established objectives.
Reorganizing customer service process to improve quote acceptance.
Team improved on-time delivery performance to 90%+ by implementing. Improved data collection.
Started SIOP daily review with all departments, decreasing production delays.
Collins Aerospace, Tucson, arizona
(formerly known as rockwell collins, be aerospace)
DIRECTOR, PLANNING & LOGISTICS
2013 –2019
Managed production resources and facility planning operations and product deliveries for unit with 500+ personnel. Developed and implemented training plans to build high performing cross-functional team, foster positive work culture and achieve established objectives.
Reorganized manufacturing site to improve efficiency, reducing number of sites from 5 to 3.
Team improved on-time delivery performance to 95%+ by implementing Kaizen events solutions.
Started SIOP weekly review with all departments, decreasing production delays.
Reorganized manufacturing planning processes, reducing and simplifying planning operations by 75%.
Restructured internal part delivery process, improving delivery performance from 30% to 99.9%.
Increased program supplier deliveries by 20%, using improved planning demands.
Directed LEAN manufacturing, continuous improvement, value stream mapping and Kaizen events, reducing floor space by 25%, increasing efficiency by 20% and decreasing part delivery time by 10%.
Improved operations site support, planned development activities and efficiency with reduced staffing.
PHOENIX ENGINE SERVICES, INC., MESA, ARIZONA
PRESIDENT / GENERAL MANAGER / FAA ACCOUNTABLE MANAGER
2009 – 2012
Created and developed Federal Aviation certified repair station servicing Pratt & Whitney turbine engine around the world. Hired and developed staff, service teams and support structure to become the leading 200 series turbine engine and go-to company by Pratt & Whitney and customers.
Created business processes supporting repair activities, reducing Pratt & Whitney service support costs by 30%.
PHOENIX HELIPARTS, INC., MESA, ARIZONA
PRESIDENT / GENERAL MANAGER / FAA ACCOUNTABLE MANAGER
2007 – 2009
Designed and managed Federal Aviation certified repair station servicing MD Helicopters, Rolls Royce turbine engines and related accessories. Hired and developed staff, service teams and support structure.
Hired and developed team to support need for MD Helicopters parts and service to improve customers’ aircraft availability.
MD HELICOPTERS, INC., MESA, ARIZONA
VICE PRESIDENT OF OPERATIONS
2002 – 2007
Formulated operations strategic and fiscal plans achieving company objectives, developed standard operating practices and procedures, recruited, hired and mentored department managers. Managed company operational performance to achieve objectives.
Mandated standards that developed and controlled operational metrics, measuring efficiencies achieved.
Guided process flows and standards, meeting company and customer expectations.
Developed and implemented Lean Manufacturing, serving as FAA Accountable manager for site.
Wrote and managed plan to complete and then delivered stalled helicopter completions for one commercial customer and two European governments.
Designed manufacturing plan for helicopters to support US Army proposal on LUH (Light Utility Helicopter) over a 10-year period.
ADDITIONAL ROLES
OPERATIONS MANAGER
MATERIALS MANAGER
EDUCATION AND CERTIFICATIONS
Arizona State University, Tempe, Arizona
BACHELOR OF SCIENCE – ACCOUNTING
phoenix college, Phoenix, Arizona
ASSOCIATES OF SCIENCE, General Business
VISUAL MANUFACTURING SOFTWARE, LILY SOFTWARE
FAA DESIGNATED MANUFACTURERS INSPECTION REPRESENTATIVE, FEDERAL AVIATION ADMININSTRATION
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