Customer Care Back Office

ACADAMIC QUATIFICATION:

Post Graduation: MBA (Master of Business Administration) in Human Resource pursuing Duration: 2 yrs

Board: University of Madras

Graduation: B.Com (CS) Corporate Secretaryship

Duration: 3yrs

Board: University of Madras

Institute D.R.C.C.C’S Hindu College Ch: 72

A) Current Employment

Organization: TELE PERFORMANCE

Duration: March’ 2019 to Till date

Designation: Back Office Senior Executive

Domain: Barclays Project- Email Support

Roles and Responsibility:-

Customers KYC updation

Dealing with customer enquiries via email.

Keep identifying and verifying the identity of the customer through independent and reliance source of documents, data or information. Rajesh. B Ramapuram Ambattur Chennai-53

Telephone: 971*******

Email: ************@*****.***

PERSONAL PROFILE

Widening the horizons and seeking opposition to utilize my skills and abilities in the industry that offers professionals growth while being resourceful, innovative and flexible.

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CAREER HISTORY

ACADEMIC DETAILS

B) Previous Employment

Organization: Tech Mahindra Limited

Duration: November 2015 to Dec 2018

Designation: Back Office Executive

Domain: Vodafone Project– Email Support

Roles and Responsibility:-

Managing the mapped clients for new prospects, from initial contact through to closure.

Dealing with customer enquiries face to face, over the phone or via email.

Contacting prospective customers and discussing their requirements.

Achieving all revenue targets & objectives in line with the Area Business Plan.

Working closely with the marketing team to produce any sales collateral required for the target market

Developing & maintaining successful business relationships with all prospects.

Planning and organizing the day to ensure all opportunities are maximized.

Having a good command in excel and power point.

C) Previous Employment

Organization: TATA COMMUNICATIONS TRANFORMATION SERVICE Ltd. (TCTSL) Duration:Feb’2012 to June’2015

Designation: Bank Office Executive

Domain: TELSTRA- Email Support

Roles and Responsibility:-

Handling the Customers orders

Customers request will be remediated

Data processing in handing larger accounts and multiple customers

Ensure the adequate supply of all requirements like telephone connections Internet connections etc

Forecast procurement needs and continually develop expertise to support growth for new and on-going projects

D) Organization: Tech Mahindra Limited

Duration: 10th Aug 2009 to 30th Jan 2012

Designation: Customer Relationship Associate

Domain: IDEA Project- Email Support

Roles and Responsibility:-

Attending inbound mails from the retailers

Handling Customers and their queries related to Loan status

Mailing the Customers and verifying the details and updating the same in the MIS report

Updating the plans and special offers to the Customers

Coordinating and Helping the Managers regarding the work Distribution

Ensures Customer care responsibilities and their queries are solved in the TAT Period KEY COMPETENCIES AND SKILLS

Effectively Managing Skill in Email Support

Problems solving Skills

Innovation in the Work place

Corporate Etiquette

PERSONAL PROFILE:-

Address : Ramapuram, Ambattur, Ch-53

Date of Birth : 15/02/1987

Gender : Male

Marital Status : Married

Languages Excellence : English/Tamil/Hindi/Malayalam Rajesh. B

Place: Chennai

Date:

PERSONAL SKILLS

Adaptable and Flexible to any kind of environment

Leadership qualities

Team working

Handling people of all ages in a equal respect

Optimistic and Pressure Bearing

Fast Learning, Ability to work independently

Self- Motivation

Diplomatic

Contact this candidate