RESUME

Hemant Kumar

Bachelor of Technology,

(Electronics and Communication)

KITM, Kurukshetra University, Haryana

E-mail :- adfd24@r.postjobfree.com

Mobile:- +91-892*******

+91-999*******

Corr. Address:

Ghansoli, Navi Mumbai

Maharashtra, 400701.

INDIA

PROFESSIONAL SUMMARY

A competent professional having 5.5 years of quality experience in Technical support, Managed Services and Integrated Service operation. Having experience in (IMS/SIP/VOIP/LTE/CS Core) with leading Telecommunication organisations.

ACADEMIC QUALIFICATIONS

Year Degree / Exam Institute/ University Performance 2014 B.Tech in Electronics and

Communication Engineering

KITM, KUK 71.1%

2009 Intermediate (BSEB) Magadh University 65.00 % 2007 High School (BSEB) Bihar Secondary Education Board 69.00 % Technical Skills :

• Protocols Analysis: SIP, RTP, SDP, RTCP, DIAMETER, S1AP, GTP, DNS, MAP, ISUP, H.248.

• Interface Analysis: Gm, Mw, ISC, Sh, Gx, Gy, Ro, Rx, Mr, S1-MME, S1-U, S5, S6a etc.

• Working knowledge of end to end call flow in LTE/IMS/GSM technology.

• Hands on Linux platform and SQL for database query.

• Good Knowledge of Open Stack architecture and integrated services.

• Basic idea of perl scripting

• Programing Language: basic of PYTHON and C.

Tools Experience :

• Wireshark, Anritsu, ISA, IPI, Ng1, Nba, HPSM, Guavas, SPML, JDSPL, True Call client, Map info, TEMS, CRYSTAL, Reflection DX 200, Putty etc.

Employment History

Current Organisation: Reliance Jio Infocomm Ltd.

Job Location : Reliance corporate Park, NHQ, Navi Mumbai Designation : Deputy Manager

Team : Integrated Service Operation centre and Network Performance (ISOC-VVM) Duration : Feb 2019 to Present

Responsibilities

• Pro-active debugging live issues of Volte, VoWiFi, DATA, SMS, and Jio Apps services on IMS networks, LTE networks and EPC core networks.

• Providing L2 level RCA on network error affecting services on various interfaces.

• Analysis of SIP and RTP and RTCP Packets for call mute and call quality, media gap and call drop issues.

• Analysis and debugging issues in core nodes like CTAS, Alu and Genband Mgcf, CFX etc.

• Analysis and debugging issues in CTAS Like call forwarding, call conference, ENUM query, cause code error mapping, routing and other TAS related features like Trunk –Group assignments, SMS Over IP (IP-SM Gateway).

• Pro-active debugging of failure on Diameter interface –Ro, Rx, Cx, Sh, s6a.

• Coordinate with different vendor teams (Like Device team, Tools team etc ) for device related issue.

• Working on Live KPI’s and take the quick action in case of any degradation.

• Analysing the VoLTE Logs to find out the failure reason of which IMS node like P-CSCF, S-CSCF or TAS.

• Daily VVIP call analysis which contains call mute call drop and other failure cause analysis.

• Network Performance report creation for management.

• Working on different packet capturing tools for analysis like Wireshark, ISA, IPI, NG1, Anritsu.

• Coordinate with the different vendor for implementation the new sites.

• Coordinating with other POI in case far end issue, signalling down issue or subscriber call or SMS related issue.

• Preparation of various MOP’s and network connectivity diagram for smooth network handling and knowledge transfer.

Organisation: UST Global International Pvt Ltd.

Job Location : GDC, Chennai

Client : Nokia

Project : AT&T North America

Designation : Senior Network Operation Associate

Duration : April 2018 to Feb 2019

Responsibilities

• Partner with Project Management, Cost and Progress Management, Logistics, Vendor Management, Communications, Reporting, and Financial Management streams to ensure internal progress tracking fully aligns with customer and supplier site status reports.

• Ensure full alignment of milestone objectives with revenue targets to meet customer and internal project expectations.

• Plan and schedule Changes, Coordinating with different stakeholders.

• Perform Trend analysis, identify top few incidents and work with respective teams. Organisation : Evolve Technology Pvt Ltd.

Job Location : Navi Mumbai

Client : Nokia

Project : Aircel,India

Designation : NSS Engineer

Duration : July 2017 to March 2018

Responsibilities

• Operation & Maintenance of soft Switch of Nokia, and its supporting equipment.

• Routine Health Checks of all core nodes (ATCA MGW, DX MSS, HLR, MGW, GCS, GMGW).

• Weekly and monthly back up of all Core Elements as per O&M procedures.

• Complete analysis of call flow requests, responses and updates with tracing tools (Wireshark & GSM traces).

• Track, Plan & Implement Software Upgrade in network. Recently did MGW and GMGW software upgrade

(U63142P1 to U6GU5100).

• CGI configuration in MSS.

• POI configuration in MSS and MGW.

• PRI configuration as per customer requirement.

• BSC Rehoming.

• SLC shifting, traffic shifting and %age routing for PRI.

• Roaming tie -up configuration as per customer requirement.

• New Fixed and GSM Level define and short codes open in all MSS and GCS.

• Routing of Codes at different destinations.

• Troubleshooting for Clear Code Problems for Call Failure with ISUP Cause Code.

• Diagnose, JOJI and faulty card replacement in Nokia core nodes.

• Testing for all roaming activities in the Circle and Supports for all interconnect activities in the Circle.

• Taking customer CDR backup and needful analysis of CDR as per requirement.

• Spare unit Diagnosis and OMU switch-over, plane switch over in case of node login lost.

• Coordination with other operators /NLD-ILD carriers for any code/performance/fault issues.

• Configuration of Signalling links, link sets, Route sets & Routes.

• Creation of new trunk groups, routing the NLD & ILD calls to the respective trunks groups.

• IMP tracker send to the respective team as a weekly task.

• KPI analysis for keeping the CSR, ASR & Utilization under control. Organisation : Welkin Infra Telecom Pvt Ltd.

Job Location : Patna

Client : Nokia

Project : Idea

Designation : TSG Switch Engineer

Duration : Dec 2014 to July 2017

Responsibilities

• Daily health check-up of all core nodes (HLR, MGW, MSS, GMGW) and rectify the network issue.

• Carrying out MSC traffic measurements and planning out POI expansion and access network growth thereafter if required.

• Carrying out routing definitions, Roaming configurations for national/international operators in MSC/HLR.

• Configuration & Integration of IP signaling Link, SCTP association.

• Testing and Validation of Core Nodes.

• Handling Emergency cases.

• Hardware & software upgrade for MSS & MGW.

• Configuration of GT Analysis for Roaming and SMSC, IN etc.

• Troubleshooting for Clear Code Problems for Call Failure with ISUP Cause Code.

• Diagnose, JOJI and faulty card replacement in Nokia core nodes.

• Integration of database for new BSC in MSS/MGW.

• CD (Software up gradation) implementation in various nodes. Industrial Training :

• SIX week training at BSNL, Patna.

• Four Week Summer training at DDK, Patna.

ACADEMIC PROJECT

• Minor Project Title: Water Level Indicator.

(This project is very useful for water saving at our home and industries. It reduce the wastage of water.)

• Major Project Title : 3D LED Cube

(This project is useful in decoration of our home and public place because of very less electricity consuming and cost saving.)

ACHIEVEMENTS:

• Without failure software up gradation of MSS and MGW in Aircel, Mumbai.

• Successfully traffic moved from RCOM ICR to Aircel.

• Stood 1st in higher secondary school.

• Awarded as Best outgoing student from my college. STRENGTHS

• Good spoken and written skills and team player.

• Interpersonal Skills.

• Leadership and Teamwork

• Solving complex problem

PERSONAL INFORMATION

Father’s name Mr. Anil Kumar Jha

Date of Birth 09-Jan-1990

Sex Male

Language (Read And Write) Hindi, English

Permanent Address Vill-Hatni, PS-Ghoghardiha, Dist-Madhubani, Bihar DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge, as of 17th July 2020.

Hemant Kumar

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