Customer Care Accounting

Christophe El Khally

Address: *** * ******** **** *** 4b, Arcadia, CA 91007

Phone Number: 818-***-****

E-mail Address: **********.******@*******.***

EDUCATION Most Recent Backwards

From 7/2020 to 7/2022 University of California, Riverside Riverside, California Master’s in Business Administration, with Emphasis on Finance Expect Graduation: July 2022

From 09/2013 to 07/2017 Sagesse University Beirut, Lebanon Bachelor in Business Administration, with Emphasis on Accounting and Auditing Graduation: July 2017

From 09/2010 to 07/2013 Mont La Salle Beirut, Lebanon High School

EXPERIENCE Most Recent Backwards

From 04/2018 to Present Raiders Wholesale Co LLC Los Angeles, US Position Held: CUSTOMER CARE and Project Accountant

• Managing the flow of communication through the office

• Proofreading documents

• Helping to coordinate and manage events

• Address customer queries and assemble sales materials

• Public relation and company events preparation.

• Follow up the work of the daily bases to ensure that operations run smoothly

• Handling basic accounting tasks

• Auditing all accounting transactions and financial statements

• Reconciles Account payable and account receivable

• Reconciles bank statement

• Recommends financial actions by analyzing accounting options From 04/2016 to 03/2018 AE Auto Accessories Los Angeles, US Position Held: CUSTOMER CARE

• Providing quality responses to customer contacts in person, telephone & email

• Dealing with enquiries & answering calls from new and existing customers

• Suggesting solutions to customers in a positive manner

• Dealing with all escalated complaints and enquiries efficiently and effectively

• Communicate promptly any information to customers about their orders.

• Giving customers information about company services and products

• Building relationships with customers

• Resolving assigned incidents within pre-agreed timescales

• Handling difficult and aggressive customers in a professional manner

• Studies market prices and trends

• Follow up with shipping and logistics companies

• Follow up with suppliers

• Quality control and customer support

From 01/2016 to 04/2017 AE Auto Accessories Los Angeles, US Position held: Sale Assistant

• Provide high class customer service and to increase company's growth and revenue through sales maximization

• Follow up with customers in MENA region

• Recommending additional products to customers

• Addressing problems and Resolving customers’ complaints in a sensitive manner

• Tracking shipments and insuring on time delivery. From 01/2014 to 12/2015 G.R.S Beirut, Lebanon

Position held: Accounting Supervisor

• Journal entries, insuring the keeping of accounting transactions in chronological order

• Bookkeeping and preparation of financial statements and other reports for managers.

• Invoicing and billing

• Reconcile and maintain a chart of accounts, including monthly bank accounts statements

• Develop and implement accounting procedures by analyzing current procedures and recommending changes

• Recommends financial actions by analyzing accounting options.

• Evaluate financial statements

From 01/2013 to 12/2013 G.B.K Beirut, Lebanon

Position held: Audit Intern

• Journal entries

• Work with account receivable, payable and bank statements reconciliation

• Support the payment processing team

• Invoicing

• Evaluate financial statements

From 01/2012 to 12/2012 B&C Beirut, Lebanon

Position held: Accounting Intern

• Journal entries

• Work with account receivable, payable and bank statements reconciliation

• Invoicing

PROJECTS ACCOMPLISHED/OR EXTRA CURRICULAR ACTIVITIES

• Develop accounting Software with IT company and implant it in timely

. Manner

• Implement new Business process

• Timely, accurate information

• Technical & business expertise

• Increasing sales by 35% first year

• Supervised the accounting department, decreasing mistakes by 4%

• Financial forecasting

• Able to work on own initiative as well as part of a team

• Excellent listening skills

SKILLS

Languages: Fluent in English, Arabic and French

Computer Skills: MS Word, Excel, PowerPoint, Access, Internet use Technical Skills: Accounting, financial statements, Procurement, Logistics, Negotiations, knowledge of Financial Analysis Soft Skills: Leadership, Communication, Team-Building, Organizational, Management, Critical thinking, Decision-Making, Problem-Solving, Reasoning, Customer Service, Multitask.

Contact this candidate