Salesforce Manager

EDILANE GOMES

Port Orange, FL *****

386-***-**** • *******@******.*** • www.linkedin.com/in/edilane-gomes

CUSTOMER SERVICE / CERTIFIED SALESFORCE ADMINISTRATOR

Accomplished Customer Service leader with career expertise in Salesforce Administration. Demonstrate knowledge of products and applications which results in identifying and capitalizing on business and growth opportunities. Foster and retain customer relationships, effectively communicate and collaborate across functions to execute concurrent initiatives with high levels of organization and attention to detail in a high-pressure environment, achieving objectives, maximizing performance, maintaining quality service, and advancing the business. Key areas of skill include:

• Customer Service • Organization • Attention to Detail • Effective Communication • Collaboration

• Account Management • Sales • Business Development • Training • Analytical • Multitasking • Problem Solving

TECHNICAL SKILLS

Microsoft Office Suite • Salesforce.com • MapAnything (Salesforce Maps) • DocuSign • Salesforce for CIC • SAP • SAP • CRM • Great Plains

EXPERIENCE

Costa Del Mar, Daytona Beach, FL 07/2017 - PRESENT

Sales Coordinator, 05/2018 – present

Support Costa Dealers in placing orders for all goods in the Costa portfolio. Maintain daily ordering operations in Salesforce Sales Cloud for territory representatives and B2B dealers. Field inquiries and resolve problems for service-related items such as invoice errors and shipping carrier claims using Salesforce. Process returns.

Use Salesforce, MapAnything and DocuSign to research orders, gather product information, and provide solutions.

Collaborate with the territory representative using Salesforce and Salesforce Chatter to provide excellent customer service to our clients.

Enhance Salesforce abilities using Salesforce Trailhead.

Create Salesforce reports to provide analytical data for management and territory reps.

Contribute to quarterly call campaigns using communications through the Salesforce Platform.

Assist in training new users across the organization in Salesforce.com.

New Accounts Coordinator, 07/2017 - 05/2018

Provided outstanding customer service with focus on customer retention using the Salesforce platform. Submitted employees’ orders. Corrected invoices that contain inaccuracies through Salesforce and other ancillary systems.

Partnered with territory representatives to gather documents and manage new accounts through the onboarding process in Salesforce.

Served as liaison between Costa dealer and the warehouse facility.

Assisted in designing and implementing new automation for display ordering procedures in Salesforce and for manual account maintenance procedures.

ADDITIONAL RELEVANT EXPERIENCE

North Beach International Realty, Inc., Daytona, FL

Florida Real Estate Sales Associate

Level 10 Service Inc., Daytona, FL

Assistant Manager- Ocean Vistas On-Site Property Manager

Edilane Gomes 386-***-**** • *******@******.*** Page Two

Jayjo Software LLC., Daytona, FL 04/2013 – 01/2015

Manager Appraisal Lender Services

Appraisal Coordinator

AA Orthodontics, Ann Arbor, Michigan

Ortho Technician and Manager

CERTIFICATIONS

Salesforce Certified Administrator ( SCA )

Florida Real Estate Sales Associate Post Lic., Florida Institute of Real Estate Education

LANGUAGES

Fluent in English, Portuguese

Intermediate fluency in Spanish

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