Customer service training expert
Resume:
ROBERT M. SIEGRIST
*-*-* ********, **** Apt. A-*
Okinawa City
Okinawa, JP 901-0334
Email: **********@*****.***
EXPERIENCE
Oct01-Nov06 United States Marine Corps USA
Finance Clerk
- Review, approve, and file over 30,000 travel claims using the Joint Federal Travel Regulations to ensure no fraudulent activities or claims.
- Provide efficient, professional and compassionate customer service to over 40,000 people in person or per phone conversation.
- Integral part in passing Federal inspections with a score over 90%.
- Prepare and present leadership training with written materials to Marines using Microsoft Office Suite to prepare syllabi, handouts, and visual presentations.
- Appropriately handle sensitive, privacy protected, and classified information with a Secret Clearance
- Kept up to date and evaluated ever-changing policies and procedures in accordance with the U.S. Marine Corps and the Joint Federal Travel Regulations
- Participated in outreach programs to teach English at Japanese Elementary schools.
- Joined outreach programs for culture building events such as Dragon Boat Racing
Jun10-Apr14 On-time staffing Kadena Air Base, Okinawa
Waitstaff, Quality Assurance, Trainer (Chili's)
- Provide efficient, professional and compassionate customer service to customers at the 2nd busiest Chili's in the world.
- Internationally Certified Lead Trainer, responsible for training all incoming employees to ensure the correct policies and procedures were followed, as well as occasionally interview prospective employees.
- Ability to up sell items, including ranking 2nd during Margarita Madness and consistently received the highest positive customer feedback via ICE comment cards.
- Maintain Quality Assurance for all customers' orders, as well as communication in Japanese with non-English speaking staff.
- Handle sensitive information such as credit card information and other employees' private information.
- Participate on a committee to improve customer service and training.
May14-May17 American Engineering Corporation Ginowan City, Okinawa
Project Scheduler, Transmittal Clerk
- Create, maintain, and submit construction schedules for all projects using Microsoft Project and P6 Primavera Software.
- Process, submit, and maintain hundreds of documents daily, including filing and organizing.
- Communication between the U.S. Government, management, and Quality Control to ensure projects are done in a safe, accurate, and timely manner ensuring all laws, regulations and security protocols were followed.
- Provide memos and status reports to the U.S Government concerning regulations and contract agreements. Including submitting monthly financial reports.
Aug14-Aug17 Azure Ocean Language Services Chatan, Okinawa
Owner-operator
- Hire qualified staff with the ability to teach Japanese.
- Maintain payroll for up to six employees.
- Market the business using social media.
- Generate and distribute flyers to local businesses.
- Calmly solve any complaints or discrepancies from staff or customers.
- Prepare and process customer invoices
May17-Mar18 Okinawa Brewing Company Chatan, Okinawa
Bartender, Cashier, Cook
- Prepare hand-made brick over pizza and fried food for over 200 patrons per night.
- Follow strict food handling and storage procedures.
- Order inventory twice a week for preparation of the following business days.
- Memorize, describe and poor over 20 varieties of craft beer.
- Maintain a fun and pleasant atmosphere while engaging with customers and taking orders.
EDUCATION
1997-2001 Auburn Senior High School Auburn, WA, USA
- Graduated with an emphasis in Marketing and Sales.
- High School Diploma.
- ASVAB Score of 86.
2001-2002 Marine Corps Training Camp Pendleton, CA, USA
- Learned leadership training and discipline.
- Led Marines through the most challenging tasks in training.
2018-present University of Maryland University College Okinawa, Japan
- Completed 86 Semester Hours at an accredited University.
- Major in Business Administration and minor in Asian Studies
- Through the business program, I have acquired skills in leadership, writing, communication and finance.
LANGUAGES AND SKILLS
- In Depth knowledge of Microsoft Suite
- Expert knowledge of Microsoft Project and Primavera Scheduling Software
- Type over 150 Words Per Minute
- Fluent in English
- Conversationally fluent in Japanese
- Ability to lead and train.
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