ROBERT M. SIEGRIST

*-*-* ********, **** Apt. A-*

Okinawa City

Okinawa, JP 901-0334

080-****-****

Email: adfcwq@r.postjobfree.com

EXPERIENCE

Oct01-Nov06 United States Marine Corps USA

Finance Clerk

- Review, approve, and file over 30,000 travel claims using the Joint Federal Travel Regulations to ensure no fraudulent activities or claims.

- Provide efficient, professional and compassionate customer service to over 40,000 people in person or per phone conversation.

- Integral part in passing Federal inspections with a score over 90%.

- Prepare and present leadership training with written materials to Marines using Microsoft Office Suite to prepare syllabi, handouts, and visual presentations.

- Appropriately handle sensitive, privacy protected, and classified information with a Secret Clearance

- Kept up to date and evaluated ever-changing policies and procedures in accordance with the U.S. Marine Corps and the Joint Federal Travel Regulations

- Participated in outreach programs to teach English at Japanese Elementary schools.

- Joined outreach programs for culture building events such as Dragon Boat Racing

Jun10-Apr14 On-time staffing Kadena Air Base, Okinawa

Waitstaff, Quality Assurance, Trainer (Chili's)

- Provide efficient, professional and compassionate customer service to customers at the 2nd busiest Chili's in the world.

- Internationally Certified Lead Trainer, responsible for training all incoming employees to ensure the correct policies and procedures were followed, as well as occasionally interview prospective employees.

- Ability to up sell items, including ranking 2nd during Margarita Madness and consistently received the highest positive customer feedback via ICE comment cards.

- Maintain Quality Assurance for all customers' orders, as well as communication in Japanese with non-English speaking staff.

- Handle sensitive information such as credit card information and other employees' private information.

- Participate on a committee to improve customer service and training.

May14-May17 American Engineering Corporation Ginowan City, Okinawa

Project Scheduler, Transmittal Clerk

- Create, maintain, and submit construction schedules for all projects using Microsoft Project and P6 Primavera Software.

- Process, submit, and maintain hundreds of documents daily, including filing and organizing.

- Communication between the U.S. Government, management, and Quality Control to ensure projects are done in a safe, accurate, and timely manner ensuring all laws, regulations and security protocols were followed.

- Provide memos and status reports to the U.S Government concerning regulations and contract agreements. Including submitting monthly financial reports.

Aug14-Aug17 Azure Ocean Language Services Chatan, Okinawa

Owner-operator

- Hire qualified staff with the ability to teach Japanese.

- Maintain payroll for up to six employees.

- Market the business using social media.

- Generate and distribute flyers to local businesses.

- Calmly solve any complaints or discrepancies from staff or customers.

- Prepare and process customer invoices

May17-Mar18 Okinawa Brewing Company Chatan, Okinawa

Bartender, Cashier, Cook

- Prepare hand-made brick over pizza and fried food for over 200 patrons per night.

- Follow strict food handling and storage procedures.

- Order inventory twice a week for preparation of the following business days.

- Memorize, describe and poor over 20 varieties of craft beer.

- Maintain a fun and pleasant atmosphere while engaging with customers and taking orders.

EDUCATION

1997-2001 Auburn Senior High School Auburn, WA, USA

- Graduated with an emphasis in Marketing and Sales.

- High School Diploma.

- ASVAB Score of 86.

2001-2002 Marine Corps Training Camp Pendleton, CA, USA

- Learned leadership training and discipline.

- Led Marines through the most challenging tasks in training.

2018-present University of Maryland University College Okinawa, Japan

- Completed 86 Semester Hours at an accredited University.

- Major in Business Administration and minor in Asian Studies

- Through the business program, I have acquired skills in leadership, writing, communication and finance.

LANGUAGES AND SKILLS

- In Depth knowledge of Microsoft Suite

- Expert knowledge of Microsoft Project and Primavera Scheduling Software

- Type over 150 Words Per Minute

- Fluent in English

- Conversationally fluent in Japanese

- Ability to lead and train.

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