Life Insurance Service

Divya Rajakumar

L***, *th main Road,

Thiruvalluvar Nagar,

Thiruvanmiyur,

Chennai 600041

Phone: 996-***-****

E-mail: **********.********@*****.***

Objectives

Experienced and Knowledgeable data Coordinator with 5 years work experience as MIS analyst is seeking to contribute acquired skills and training within an operations role. Strongly motivated individual with excellent communication skills.

Education

University of Madras (Jan 2012 - Dec 2013)

Completed MBA in Finance with 61%

KRMMC Chennai (June 2008 - April 2011)

Completed B.sc in Mathematics with 70%

Experience

Senior Executive in Asset services (Facility Management: FM dedicated based at SCB GBS) (Oct 2017 – Jan 2018)

CBRE

Support the facility management team and the Operations head with the development of charts-graphs, Ppt and data analysis.

Monitor service performance of the facility management team.

Ensure regulatory and other health, safety and environmental requirements are in place and are being properly administrated.

Collect and analyze data from sources including work order system reports, report on expenses etc .

Reviews work orders to ensure that assignments are completed.

Branch Coordinator/ Customer Service planner (April 2016 – Dec 2016)

Samsung India private Limited(off role)

Compiling and analyzing the MIS reports that includes the service centers high ageing calls starting from D+0 i.e., starting from day 1 on daily basis which presents the targets of ASM’s and call closures data and producing it to the ASM’s and BSM for con calls.

Supporting Branch Service Manager, Area Service Managers with reports on daily status of calls closures.

Supporting HO with daily reports and weekly reports for monitoring the Branch performance.

Monitoring on high ageing calls D+10 i.e., calls pending more than 10 days and discussing with MSC’s(Major service centers) in Tamilnadu for the pending reason and providing the report on those pending calls to head office on weekly basis and also coordinating with MSC’s for the closure of those calls.

Organizing and conducting meeting with team and providing them with updates on their performance.

Compiling weekend plan projection to meet the weekend target by coordinating with ASM’s.

Planning and compiling dealer visit areas for ASM’s and compiling the dealer visit reports on weekly basis.

Supporting customers and dealers for call closures and service related issues.

Supporting customers for their refund cheques.

Supporting MSC’s for parts related issues and technical issues by coordinating HO.

Maintaining the team’s attendance report, MSC’s manpower report and all the other activities reports

Maintaining reports on Happy call score and dissatisfied customer reports.

Maintaining data on overall branch performance and branch activities.

Associate - Engagement Management Services (July 2014 – September 2015)

EY(ERNST & YOUNG)

Compiling and analyzing reports of tax preparations on daily basis, weekly basis and monthly basis.

Managing and handling of client data and documents based on process.

Monitoring and working on client emails and project emails from tax team on daily basis.

Responsible for collecting information from clients for tax preparations.

Supporting tax team on issuing the deliverables on time.

Junior Executive - Life Insurance (August 2011 – July 2014)

Shriram Capital LTD

Compiling and analyzing the MIS reports that include IRDA New Business Performance, Revenue Surplus, Profit/Loss, Operating Expenses, and Assets etc., of all life insurance companies in India.

Compiling the New Business performance of various channels in our company and generating MIS on monthly basis.

Organizing and conducting training programs, workshops and discussing case studies for marketing executives to equip themselves in selling life insurance products.

Analyzing the benefit illustration of products of the various life insurance companies in India.

Working in Excel worksheets, word documents and power point presentations.

Skills

Computer Knowledge: MS Excel, Macros, MS Word and Power point presentation.

Life Insurance Knowledge.

MIS Reporting, Preparations and analysis.

Back Office management.

Information management.

Certificate Earned:

Advanced Excel Macros.

Honors & Membership:

Cultural secretary, student activities Board 2010-2011.

Membership in N.S.S

Achievement & Awards:

1.First place in the intercollegiate regional dance competition.

2.Second place in the inter departmental dance competition

3.Proficiencies in Major and Allied Subjects.

Capability & Strength

Quick learning skill & Hard working

To become the most reliable and efficient worker for the organization

Ability to work under pressure and multicultural environment

Contact this candidate