Manager of Restaurant & Bars

CHLOE ARNETT

**-*** ********** *** ****: 808-***-**** Kaaawa, HI., 96730 *********@*****.***

Summary

Highly motivated leader with strong organizational skills. With 10 years of managerial experience in the Automotive Industry. Put together a dynamic sales and technician team who dominated the State of Hawaii in profit, customer satisfaction and retention for eight years running. Specializing in influencing and empowering my team to meet and exceed guest’s satisfaction.

Successfully adapted to Marriott International’s corporate culture, setting high performance standards for myself, while acting as a role model for my employees and co-workers to achieve departmental and hotel goals.

Experience

Manager of Restaurants & Bars, 11/2018 - Present Sheraton Princess Kaiulani Hotel - Honolulu, HI.

● Oversees food & beverage operations with $9M annual sales within 4 different venues.

● Elevated Guest satisfaction scores by 23% within one year.

● Responsible for increasing the employee engagement scores by 36% within one year, by maintaining an open door policy, increasing manager presence on the floor, ensuring higher standards and accountability.

● Implemented marketing strategies to increase capture ratio between resort guests, non resort guests and locals in the community, by utilizing news, radio, social media and open table as new business ventures.

● Created and implemented a labor productivity tool based on strategic forecasting of occupied rooms. ● Actively recruits, trains, and oversee two managers, three supervisors and our staff of 167 employees ● Selected as Manager of the 4th Quarter 2019.

Server, 08/2013 - 11/2018 Waikiki Beach Marriott Resort & Spa - Honolulu HI.

● Establishes personal relationships with guests enabling me to create lifelong memories.

● Continually attains high guest check average through suggestive selling

● Consistently assist colleagues during peak rush times to promote teamwork & boost morale.

Assistant Store Manager, 03/2007 - 04/2017 Goodyear Auto Service Center - Kailua, HI.

● Effectively managed a corporately owned store with $4M annual sales.

● Collaborated with other stores and General Manager to create new marketing ventures & attack niche markets.

● Created long lasting relationships with high volume commercial companies, boosting Business to Business sales by 130%.

● Maintained 95% guest satisfaction scores.

● Developed and maintained inventory pars for all 17 stores in Hawaii.

Education: 2014 University of Hawaii at Manoa - Honolulu HI., Bachelor of Science in Travel Industry Management.

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