Ana Lee R. Advincula

Block ** Lot * Sugartowne Subd.., Batasan, Q..C.

091*-*******

adfcvq@r.postjobfree.com

Highlights of

Qualifications

Employment

History

o With More than 7 years of professional customer service experience catering to both local and international partners.

o With more than 11 years professional experience specializing in human resource functions o Adept knowledge in oral and written communications. o Able to type 45-52 wpm touch-typing.

o Knowledgeable in computer applications: MS Word, Excel, Power point, Microsoft office outlook, office 365, Teams

01/04/2018 – July 2020 Power Dimension Inc (Construction/Engineering – ISO Certified) Quezon City

Maintains the work structure by updating job requirements and job descriptions for all positions.

Oversees and administration of organization by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interview; recommending changes.

Prepares employees for assignments by establishing and conducting orientation and training program.

Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

Oversees and recommends employee benefits programs by studying and assessing benefit needs and trends.

Ensures legal compliance by monitoring and implementing applicable human resource state requirements; conducting investigations; maintaining records. Administers management guidelines by preparing, updating and recommending human resource policies and procedures.

Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

Maintains professional and technical knowledge by attending educational workshops; Administers, oversees and maintains human resource staff by recruiting, selecting, orienting, and training employees.

Spearheads company-wide programs and activities to promote teamwork and camaraderie.

4/21/2014 – 01/04/2018 Raffles & Company, Inc. Quezon City, Philippines HRD and Admin Manager

Administered, processed, and monitored all recruitment requests and requirements. Worked closely with senior and line managers providing them with guidance, coaching

,

and support on the full range of HR activities (including policies and procedures terms and conditions of employment, absence management, performance management etc.) in order to ensure a consistent and fair approach to people management.

Gathered and analyzed market data to measure competitiveness of the company’s compensation and benefit package, and make recommendation as appropriate Ensured monitoring of performance management system. Performed counseling and labor relation guidelines. Oversee records and statistical reports concerning personnel –related data such as hires, transfers, performance appraisal and absenteeism rates. Spearhead company-wide programs and activities to promote teamwork and camaraderie.

Managed investigations, disciplinary and grievance matters to develop appropriate procedures and policies to address grievances and discipline. Evaluated reports, decisions and results of department in relation to established goals Recommends new approaches, policies and procedures to effect continua improvements in the efficiency of department and services. Developed, recommended and implemented personnel policies and procedures Plans, negotiates, administers and controls budget for the following contracts: lease motor/fire and group insurance, HMOs, office construction or renovations, security services, utilities.

Responsible for developing and implementing administrative policies, procedures and programs

Administered contract and Negotiation Management.

04/2013-09/2013 Asia Travel/ Philippines Pasig City, Philippines HRD Manager / OIC-Special Projects (Sales and Marketing) o Conducted recruitment, selection, and human resource planning. o Conducted employee and career orientation.

o Formulated and Implemented company policies and guidelines. o Performed counseling and labor relation guidelines. o Performed job evaluation and performance appraisal, Manage investigations, disciplinary and grievance matters to develop appropriate procedures and policies to address grievances and discipline o Oversee and conceptualized marketing and sales programs to the core business and other income generating avenues under special projects.

o Formulated operational guidelines and control for new marketing programs and activities. o Supervised and provided guidance to staff in pursuing and managing potential accounts. o Negotiated and handled business discussions with hotel owners and its management people o In acquiring business under special projects.

o Acted as point person in the company’s acquisition of operations management system coordinating all software issues between the users and the developer. 11/2010 – 03/2013 Quezon City Polytechnic University Quezon City, Philippines Human Resource Officer

o Conducted recruitment, selection, interviews, and human resource planning. o Organized and facilitated employee training and development. o Conducted performance evaluation.

o Conducted career and employee orientation.

o Other related tasks that maybe assigned from time to time. 09/2009 – 09/2010 Oasis Information Systems Inc. Quezon City, Philippines Assistant Operations Manager

o Established network with potential clients such as hotels, resorts, golf clubs by referring to government trade agencies, institutional records, internet and any other means to cover the target market. o Conducted presentations with potential customers presenting Property Management System and

(F&B) POS System feature functionalities and benefits. o Assisted in the coordination of client’s hotel system requirements with the technical group and/or other related concerns.

o Prepared marketing materials, plans and activities necessary to increase the product exposure to target markets.

o Negotiated and handled business discussions with hotel owners and its management people In acquiring a hotel system.

o Supervised and provided guidance to staff in pursuing and managing potential accounts o Coordinated with the technical group to ensure proper pre-sales and after sales services o Gets abreast with the hospitality industry to understand the opportunities and needs of the business by attending conventions and/or exhibits to expand business network and be updated with current.market trend and competitor activities for quick response to market challenges o Managed marketing and sales expenses within budgetary limits in reference to sales revenue. o Provided periodic report to President pertaining to business and operational status if necessary. 09/2007-09/2009 Asia Travel/ Philippines Pasig City, Philippines/Cebu Philippines HRD Manager for Manila & Cebu / Marketing Manager (Asia Travel Cebu Branch) o Conducted recruitment, selection, and human resource planning. o Conducted employee and career orientation, training and development. o Performed counseling and labor relation guidelines. o Performed job evaluation, performance appraisal, and research on employee benefits and services. o Oversee and conceptualized marketing and sales programs to the core business and other income generating avenues for Cebu Branch.

o Formulated operational guidelines and control for new marketing programs and activities o Analyzed product development.

o Involved in Management’s financial budgeting and control. 10/2006 – 08/200 MTC Academy Makati City, Philippines Medical Transcription Mentor

o Conducted lectures on professional issues, English, and the different soft wares the school uses. o Conducted laboratory mentoring on the application of transcription. o Assessed students’ examinations after completing the modules on the above mentioned lectures. o Created grades of the students.

o Proctored examination set by the school prior to student’s graduation and before undergoing OJT. o Assisted in curriculum development.

o Attended a once a month mentors’ meeting for any updates and concerns to be accomplished during the lectures and or laboratory application.

o Attended other related meetings on mentoring and or projects and issues for implementation in the future and generates reports that may be needed from time to time. 03/2006 - 10/2006 Info Data Specialist Group Quezon City, Philippines Medical Transcriptionist

o Translated and transcribed various permanent, confidential, and legal dictated medical reports into printed formats

o Edit as necessary

02/2002-02/2005 Bayantel, Inc. Quezon City, Philippines Account Specialist – International Business Division o Conducted market research for rest of Europe and Asia Pacific regions on the sale of International Pre-paid phone cards. Coordinated with foreign posts such as embassies, and consulates in search of Filipino businesses overseas and inquire about the trending of International Pre-paid phone cards currently being consumed in the market (asking for the details needed in order to quantify if the market is feasible for business). o Negotiated with overseas distributors through bilateral meetings, communication letters, conference calls for distribution and sale of International Pre-paid phone cards. o Closely worked with both external and internal suppliers for the timely printing and delivery of International Pre-paid phone cards.

o Updated rate tables being offered to various distributors of each country as a termination cost of calling destinations.

o Prepared marketing materials and preliminary lay out for card design and advertisement for international publication.

o Assisted in generating revenues by managing timely and accurate collection from carrier voice and data services provided with affiliates and strategic Bayantel’s international partners through bilateral meetings, conference calls and exchange of written communications. o Worked with Revenue Accounting on settlement concerns, dispute resolutions and assisted in ensuring the availability of accurate settlement data as well as in the collection of generated carrier voice services.

o Monitored spending and provided reports on operating expenses for travel budget. o Monitored and follow through out payments to suppliers. o Assisted in the timely implementation of new settlements agreement with affiliates and strategic Bayantel’s international partners.

o Arranged travel requirements.

o Handled inquiries and other concerns of international pre-paid card customers. 01/1999-02/2002 Bayantel, Inc Pasig City, Philippines Business Support Specialist – Corporate and Carrier Group o Processed applications using One-Stop-Shop system for a telephone line acquisition. o Processed back end requirements of corporate accounts requests for a telephone line. o Monitored market and product volume and revenue performance by tracking customer orders o and requests.

o Monitored spending and provided reports on operating expenses of corporate market. o Maintained organized records of customer database. 12/1995-12/1998 Bayantel, Inc. Quezon City, Philippines Customer Service Specialist

o Answered, and processed all customer calls for service orders of application, billing, service and sale inquiries.

o Coordinated customer complaints with the concerned groups for the appropriate action needed and ensured resolutions within the standard turn around time. o Reviewed new updates, changes in procedures in terms of promo dissemination. o Up sell and recommended revenue generating features and packages to residential clients. o Assisted in training new Customer Service Representatives on the actual job performance through evaluation reports submitted.

o Submitted reports that maybe required from time to time. 09/1994-02/1995 Philippine Scandinavian Travel Makati City, Philippines Account Manager

o Assisted in up selling services offered by the company in terms of issuance of tickets both for inbound and outbound requirements.

o Offered package tours for domestic and international requirements, documentation and the like. o Assisted in maintaining company’s in-house accounts through personal visit and phone calls to inquire travel service needs.

o Created revised quotations for clients inbound and outbound travel requirements. o Made reports that maybe required from time to time. o Performed flight reservations either on line or via phone to various airline carriers as needed. 08/1993-12/1993 Philippine Wireless (Pocketbell) Quezon City, Philippines Telecommunicator

Answered, encoded, edited and conveyed messages

Professional

Recognition

Education

o Two time awardee of Bayantel’s Inc. “Gawad Galing” (1st annual Bayantel performance recognition) for an outstanding performance in 2003) August 2014 – October 2015 University of the Philippines (Diliman) o Master’s in Public Administration and Governance major in Organization Studies

October 2011 – April 2014 University of the Philippines (Diliman) City of Quezon, Philippines

o Diploma in Public Management major in Organization Studies o Graduated on April 2014

June 1989-May 1993 Polytechnic University of the Philippines City of Manila, Philippines

o Bachelor in Tourism

o Consistent outstanding student – Dean’s List (SY 1989 – 1993) o Cum Laude

SPECIAL STUDIES TAKEN:

July 2005 – January 2006 Phoenix One

City of Pasig, Philippines

o Certificate in Medical Transcription (Non-Allied) Organizational

Affiliation

Character Reference

Member of the Philippine Delegation to World Youth Day in Rome, Italy (2000) Member – Lectors and Commentators - Our Lady of Perpetual Help Parish (2002-2004) Member SFC-Singles for Christ (1993-1999)

Available upon request

Contact this candidate