Manager Sales
Resume:
*******.******@*****.***
https://www.linkedin.com/in/akash-
pandey-065393187
* Problem solving * Decision making *
Team management * Hardcore sales *
Relationship management * Positive &
motivated quickly * Advanced
knowledge of Technology like:- Digital
marketing & computer base. *situation
support management
Date of Birth : 23/07/1999
Marital Status : Single
Nationality : Indian
AKASH KUMAR
To utilize my technical skills and provide a professional service to customer by solving and honing my knowledge and working in a challenging and motivating working environment.. I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job adjectives within a contemporary and economical business setting..
Sagar it solution
team handling, & Assistant manager
Responsible for the team’s productivity, AHT and quality. Handling the team of 25 executives.
Possible Escalation send to client
Coaching and mentoring the team to take on higher
responsibilities.
Team Attrition, forecasting and Control.
Ensure that the team is motivated to give quality output. Imparting regular refresher training for new agents hitting the floor
Generation of daily / weekly and monthly reports of the Team.
Ensure Roster adherence, discipline, productivity and quality within the team.
Calibration with the quality team on the weekly basis. Arranging the motivational factor programs within the team.
Direct Interaction with the clients with regards to the Product & Process.
Call analysis to find out the root cause of the complaint. Call Audits to know the training requirement for the agents.
Taking calls for the second level escalation & for managing irate customers.
SKILLS
PERSONAL DETAILS
OBJECTIVE
EXPERIENCE
5/10/2019 - 21/03/2020
2017
2019
G digital India
Customer relationship manager
Responsible for the team’s productivity, AHT and quality. Handling the team of 25 executives.
Possible Escalation send to client
Coaching and mentoring the team to take on higher
responsibilities.
Team Attrition, forecasting and Control.
Ensure that the team is motivated to give quality output. Imparting regular refresher training for new agents hitting the floor
Generation of daily / weekly and monthly reports of the Team.
Ensure Roster adherence, discipline, productivity and quality within the team.
Calibration with the quality team on the weekly basis. Arranging the motivational factor programs within the team.
Direct Interaction with the clients with regards to the Product & Process.
Call analysis to find out the root cause of the complaint. Call Audits to know the training requirement for the agents.
Taking calls for the second level escalation & for managing irate customers.
Ims coaching
High secondary
75
Ins college
Ba
A
EDUCATION
Contact this candidate