Customer Service Cargo

ADIL REYAL

Mobile No.: +971-**-******* E-mail:****.*****@*****.***

OBJECTIVE

To pursue a highly rewarding career in the logistics & supply chain industry, and seeking for a position in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

STRENGTHS

Ability to operate effectively under cultural and linguistic constraints.

Strong customer service and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to quickly adapt to complex corporate environment.

Leadership skills.

Good understanding of quality management principals.

Works effectively as an individual and a team member.

Ability to cooperate under high pressure situations in a professional & effective manner.

Attention to detail & quality at all times.

WORK EXPERIENCE

Senior Cargo Officer July 2013 to date

DNATA Cargo

•Monitor the loading process to ensure that the assigned dead load is loaded and reconciled as per the Loading Instruction Reporting Form (LIRF).

•Process all related documentations as required & validate accordingly.

•Responsible for analyzing & resolving any concerns related to international freight transportation & also consistently monitoring supply chain operations.

•Confirm the safe condition of any Dangerous Goods (DGR) prior to loading and signs the notification to captain (NOTOC) for handover to the operating Captain.

•Perform manual and automated data input. Ensure data updates into relevant cargo systems are done accurately, are verified and completed within time standards.

•Established specific supply chain-based performance measurement systems such as ensuring safety measures.

•Responsible for planning and tracking the shipment of final products according to consignee requirements.

•Work with managers and team members to implement new strategies and initiatives.

•Review UWS details; retrieve cargo, line up as per flights & dispatch cargo according to flight timings with no flaws.

•Ensure smooth handling of cargo throughout the cargo operations by performing multi skilled role while utilizing the resources provided effectively.

•Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in service standards.

•Ensure that safety & security procedures are complied with at all times while handling cargo.

•Perform the process of acceptance, delivery, build up and breakdown of cargo consignments. Operate equipment as required (such as tow tractors/pick up/ forklifts etc.) for movement of loads. Manually loading/unloading cargo from the ULDs.

•Assist logistics coordinator, warehouse specialists, and other team members when needed to meet schedule

Customer Service Executive October 2011 to June 2013

HSBC Bank Middle East

•Processing inward & outward applications ensuring quality assurance.

•Handling customer queries & responding within the given time line.

•Identify research and resolve issues the customer may have with regards to HSBC products and services within my constraint.

•Maintaining up-to-date reports required by the supervisor & documentation of customer inquiries/complaints and reporting to support lead.

•Assist in miscellaneous documentation tasks.

ACCOMPLISHMENTS

DNATA Safety Manager systems Certifications

Dangerous Good Handling category 07/ 08 & 10

Live Animal regulations for DNATA Cargo (Initial)

ACADEMIC QUALIFICATIONS

Emirates Aviation College

•Cargo Handling Process & Procedure Diploma May 201

•

St. Anthony’s College Kandy

•Completed A Levels & O Levels (British curriculum) Dec 2010

Other Qualifications

•Computer literate and proficient in MS Office Word, Excel, and PowerPoint, Internet & Email

EXTRACURRICULAR ACTIVITIES

•Represented Sri Lanka National Under 19 Cricket Team.

•Represented the UAE National Cricket team & participated for the “Asia Cup 2013”.

•Active Cricketer for “Fly Emirates” effective join date & has established great team

spirit utilizing my skills & presenting myself as a valued member in the team while Captaining.

PERSONAL DETAILS

Date of Birth: 09th September 1990

Nationality: Sri Lankan

Marital Status: Married

Languages: English and Sinhalese (Fluent in writing & speaking) Hindi/ Urdu (Speaking)

Valid UAE Driver’s License

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